Ferman Buick GMC
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Customer Reviews of Ferman Buick GMC
Review type:
A++ Service
by Tikkikit on 08/18/2024
updated 08/26/2024
Great service and I wasn't overserved with extras.
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3 reviews
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A++ Service
by Tikkikit on 08/18/2024updated 08/26/2024Great service and I wasn't overserved with extras.We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
Great Service
by BuickHappy on 02/25/2024Ferman has been great helping to keep my 2013 LaCrosse in perfect operation throughout the years. Friendly staff and pro repair personnel.We appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
Excellent Service
by RikusSr on 01/19/2024Went in for standard oil change and tire rotation. Also had a noise or rattle, they fixed the rattle and did it a great job.We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!
The following reviews are more than two years old. They are not included in the overall rating.
39 reviews
You will not feel welcomed and treated rudely in the service department
by Georgia on 06/28/2023Ryan was super rude. Talked down to us and was very short. I told him I had a warranty and he told me that it was over miles and expired. He kept pushing the $240 I needed to sign saying I would pay the $240 for just looking at it. I did… sign and he explained again that I’m responsible for $240. I had to call my regular GMC dealer in MN. They couldn’t believe the treatment I was getting. I was told to say “I do have an extended warranty, here is the info and if there is a problem still, you call call Roseville GMC and they can direct you” after telling him that he took the paper I was trying to show him when I first got there. He called the warranty ppl and everything was approved. After that his attitude did change some. It took over 40 minutes for the shuttle to come to take me to get a rental, but the driver was super nice & sweet. When my car was done and we came back. Ryan was really nice and respectful. I would never bring my car back there. When I first walked in I was treated like I did something wrong and did not feel welcomed. I would never want someone to feel that way, so I have told people not to ever go there and shared my horrible experiences. The work on my car is good. I still feel a little jerking, but will take it in when I’m back in MN. Thanks2021 Acadia already has engine issues
by Valerie on 01/31/2023Was told engine is failing , part is in back order for 2-3 months . Car is still under warranty. I don’t feel safe driving a car that has known engine problems but I had no choice but to take the car back until part is available. I don’t… really feel like a valued costumer .I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Sincerely, Scott Smith|GSM|813-929-1606|scott.smith@ferman.com
New Truck
by weirdgiraffe on 11/10/2018We had a great experience. Out salesman Diego was a great guy to work with. We got everything we were promised and did not feel a lot of pressure.Shop around
by Ofuze14u on 11/08/2017Agreed on price with gmc incentives, one of the incentives was gone when signing. Was not told why until I asked. Miles was listed as 19 on sales papers only to discover it was 132 when I drove it after all papers were signed. No test drive… was offered. No one ever went over the vehicle with me. Floor mats missing and delivered to me only when I called and complained. No antenna on vehicle until I complained. I have purchased lots of new vehicles and this was without a doubt the worst experience I have ever had.First Service for 2016 Acadia
by jmaniscalco on 12/23/2016Overall pleasant and professional experience. Above average in performance. Thanks for the good work.Leasing a car with ease and value
by kmgpag50 on 12/02/2016We are Detroiters, born and bred. This was our first experience not leasing in Michigan. We expected a difficult time, but we found Ron and Bill to honestly want to make our experience a pleasure. We got the car we wanted, with the… options we wanted, for the price we wanted to pay. It was a total win!Best car salesman we ever had
by Caymankind on 12/02/2016Our best experience was the contact of the salesperson, Barry Brooks. He was professional, patient and was concerned about our needs. He answered all of our questions even though he had to stay after hours to finish all of the paperwork.Barry's the Best!
by LDinehart on 11/22/2016After explaining to Barry Brooks what I was looking for and that I was on a strict time buying constraint he efficiently and effectively met my needs and requirements. No pushy sales tactic, no forced upgrades, no bait and switch, no hidden… fees.Great
by Aalicea62 on 11/20/2016My only complaint was my car was not dried after it was washed which was a disappointment. Why clean it to have spots after? But everyone was pleasantly nice. Thanks.completely satisfied
by iamgood on 10/24/2016I am completely satisfied as We always are when visiting Your Ferman location on Hwy. 54 from Todd in sales, to Tracey in service, to Matt and Jason in parts and Rafael in financing, every one We come in contact is very… knowledgeable,courteous and professional.my service rep Ty is exellent.
by laurabm on 10/21/2016Love the absolute professional manor and exceptional service he has always shown. I am new to Buick and although I am saddened by have some issues with the car, he has made it very effortless.Service Department Only
by My2016encore on 09/30/2016updated 10/11/2016Would highly rate SERVICE department.Best car-buying experience ever!
by HWARD10 on 09/06/2016I always dread the time when I need to buy a car but Sal at Ferman Buick GMC made this the best car-buying experience ever. He was honest and truly cared about what I wanted. It was hassle free and I felt appreciated for my business even… though I feel I got the better deal :).Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ferman Buick GMC. Feel free to reach out to us if you need anything. Have a wonderful day.
new buick encor
by conniemathers on 08/20/2016updated 08/29/2016This was the first time i 20 years i went to a car dealership to purchase a car. I have bought from the auction paid cash because my experience was so bad. i was given the price in the ad no bait and switch and johnathan dent also found me… some other ways to save even more money i would strongly recomend mr.dent and ferman.Acadia
by MOFLBOY on 08/07/2016updated 08/24/2016I had called approximately 11:30am inquiring if a detail could be done at the same time as the service. I was told they'd have to get with the detailers and ask but would call me back. When it was time to leave work at 5:00+ I still… hadn't heard, so just stopped by to leave the vehicle for the service, but to not do the detail as I hadn't heard one way or the other.GMC CANYON TRUCK
by mtnwalker on 08/05/2016updated 08/15/2016From the first call to Ferman Buick GMC, my experience was truly positive. The follow through was superb. Mr. Rick Blankenship was most efficient in answering our questions, to getting the paperwork completed, and getting us on our way, in… record time! I would buy from Rick again, and refer folks to ask for him and buy his product from Ferman Buick GMC.Outstanding Experience
by lyonst47 on 07/30/2016updated 08/11/2016From the moment I contacted Ferman Buick GMC, Ron Danielson and team were prompt with all responses though provided no pressure in my buying experience. The team was extremely knowledgeable regarding the vehicles we were interested in… which was a different from my experience with other dealers in the Tampa/Brandon area. I would recommend Ferman Buick GMC to anyone looking for a great no pressure sales team. My wife and I are extremely happy with our decision to go with GMC after being life long Toyota and Nissan customers.Ferman Buick's the best!!!
by Jackie8888 on 06/29/2016updated 07/08/2016Buying a car from Ferman is a pleasant experience. Friendly and professional sales people..makes you feel relaxed. Speedy transactions..to the point..no games!! Would definitely recommend to family and friends!!
About our dealership
We are very happy we could provide you with a positive experience! We look forward to your next visit! Take care!
by Sue Tilly on 08/28/2024