Mazda City of Orange Park
Customer Reviews of Mazda City of Orange Park
Review type:
Truly A Pleasure
No nonsense service
by Dallas on 07/19/2024Excellent customer care and work quality, repair completed within estimated time and cost.It was our pleasure to assist you and provide top-notch assistance! Thanks for choosing Mazda City of Orange Park and for sharing your kind words!
Amazing experience
by April on 05/05/2024We had purchased a vehicle a few years ago from Victor and it was an amazing experience . We were ready for another car so we contacted Victor again. As usual, he and the team were amazing! They go above and beyond for us every time! We… will be back when it is time again for a new car. Thank you Victor for all you do for us!We're delighted to know that Victor and our team at Mazda City of Orange Park provided an amazing experience once again! It's great to see you've enjoyed your visits with us. We look forward to assisting you when it's time for another new car. Thanks for the support, April!
Positive Experience
by Karen on 04/10/2024I recently leased a car from Mazda of Orange Park. I never felt pressured by anyone. In fact, I was pleasantly surprised at how much the staff wanted to work with me to make the deal I needed for my budget. Our salesman, Viktor, was very… kind and professional. We are now a 3-Mazda family!Karen, it's fantastic to know that Viktor and our team at Mazda City of Orange Park were able to assist you in finding the perfect deal for your budget. We're delighted that we could contribute to making your family a 3-Mazda one!
Customer Service Excellence
by Lyndon Johnson on 04/10/2024Our car buying experience was outstanding. Victor Thompson and Luis Serna exemplify what true customer service is all about and would highly recommend anyone looking to buy a Mazda to go to Mazda City.Lyndon, it's great to know that Victor and Luis provided you with an outstanding car-buying experience at Mazda City of Orange Park. We appreciate your recommendation!
David was amazing!
by Samantha W on 03/05/2024My husband and I met with David a few months ago, and even though we were not ready to buy at the time, he was extremely respectful of our budget and what we were looking for. After our time in the dealership that day, we both agreed we… absolutely would be buying our next car from David. We were able to finalize that this week, and once again, David was incredible from start to finish. This can be a stressful experience from the customer end since we do not do this frequently, and David’s demeanor is just absolutely wonderful. He’s easy to talk to, provides clear and concise information, and is so incredibly helpful. I so appreciate everything David helped us with, and we look forward to working with him again in the future whenever we need a new vehicle again! I will be recommending him specifically to anyone I know looking for a vehicle. Thank you, David!Samantha, it's great to know that David was able to provide you with such a positive experience at Mazda City of Orange Park! We appreciate your kind words and look forward to assisting you again in the future. Safe travels, and we'll see you next time!
Amazing!
by kynsiew on 01/29/2024Amazing customer service! David and everyone at Mazda City of Orange Park was helpful and truly cared for their customers! They will be my first pick for a dealership in the future! I love my Mazda!!We're delighted to know you had an amazing experience with our team at Mazda City of Orange Park! It's great that we could assist in finding the perfect Mazda for you. We look forward to being your first-choice dealership in the future, and hope you continue loving your new car!
Great experience!
by Linda on 01/18/2024My car buying experience with Mazda City of Orange Park was a positive experience! All of the staff are wonderful and make you feel important and welcome. Victor Thompson was the perfect match for me! He is professional, knowledgeable,… personable, compassionate, kind and VERY patient! He listened, gave me all the time, attention, encouragement, guidance and explanation of all the "bells and whistles" and we found just the right car for me. Thank you Victor Thompson and staff!Linda, we're so happy to know that Victor and our team at Mazda City of Orange Park provided you with a positive car-buying experience. Thanks for your kind words! Enjoy your new ride!
Great sales people, friendly and professional
by Alyssa on 01/18/2024I purchased a car here and was very impressed with the service and friendliness of all of the employees. David was a pleasure to work with, and was awesome at listening to exactly what I was looking for and didn’t push me to spend anything… extra. He was very friendly and helpful. Luis and Cole were also a pleasure to work with. I would highly recommend anyone purchase from Mazda City of Orange Park.We're so glad to know you had a positive experience with David, Luis, and Cole at Mazda City of Orange Park. We always aim for top-notch service without any pressure! Thanks for the recommendation - we appreciate it greatly!
Jennifer in Service Deserves a RAISE
by Shadeera on 12/12/2023Jennifer is the most amazing service agent. She deserves a raise. David in sales was extremely patient and assisted me with my new purchase. They both need bonuses or something!Shadeera, we're delighted to know Jennifer and David provided you with excellent service at Mazda City of Orange Park. We appreciate your kind words and will pass them along! Enjoy your new purchase!
Always a friendly staff!
by Sarah B on 12/01/2023Went in over the weekend to buy the car I've been leasing. Neil was fantastic and made the process very easy. The whole staff is very kind, and it's always a pleasure coming here for my car needs.Sarah, we're delighted to know Neil and our team at Mazda City of Orange Park made your car buying experience smooth and easygoing. Thanks for choosing us and for sharing your positive feedback!
This is the place!!
by Antonella on 10/27/2023I just bought my second vehicle from this location. My very first experience years ago was average. When I returned for the second vehicle, I wasn't expecting much, but David Orhemba truly stood out from the moment my husband and I had the… pleasure to shake his hand. He was caring, attentive, friendly, HONEST, and truly took his time to find a suitable vehicle that met our expectations. It is normally not easy for me to find Sale Consultants that make me feel comfortable, so this experience for me was outstanding and rare, and I owe it all to David!Antonella, it's amazing to know that David was able to provide you and your husband with such a positive car-buying experience at Mazda City of Orange Park! We're glad he could help find the perfect vehicle for your needs and make you feel comfortable throughout the process, that's the type of experience we always strive to provide to all of your customers. Thanks for choosing us again and enjoy your new ride!
Mike A. for a better Mazda Experience
by Henry B on 08/19/2023I recently bought two CX5's from Mike Aboelsoud. One for me and one for my wife. Mike is the best. I've been working with him since 2016. I've bought 6 new Mazda's from Mike so far. Three have been from this dealership. I've bought many… cars in my life and I must say the team at Mazda City are top notch. Louis, the sales manager, is also amazing. Both worked hard to get me a great deals on my two new Mazda's. I will definitely be back to get my next new Mazda from them.Henry, it's fantastic to know that Mike and Louis have consistently provided you with top-notch service at Mazda City of Orange Park. We appreciate your loyalty over the years and look forward to helping you find your next new Mazda when the time comes!
AMAZING SERVICE
by Tara N on 08/01/2023Such a great experience here! David Orhemba went above and beyond to get the exact car I wanted! I love my new CX-50 Meridian!!!!Tara, we're delighted to know that David helped you find the perfect CX-50 Meridian at Mazda City of Orange Park. Enjoy your new ride!
Now theres an update. UPDATE 8/10/2023 After this post, literally the next day - The car would not start. The battery was deader then dead. No reason for it, as we hadnt put anything - not even a phone charger - in the car yet. My husband was able to jump it and drive it back to the dealership. It's now been sitting there a WEEK. And every few days *I* have to continue to follow up - because no one has customer service skills. All I know is "waiting on a battery to arrive". No ETA - or even if thats the issue to begin with. Complete crap customer service. I've been doing Customer Service / Tech work for over 23 years and if I treated my customers like this id have none.
See Steven Constantino for your car buying needs!!!!
by maleshire on 07/28/2023Steven Constantino was extremely helpful, informative, honest, and thorough throughout the car buying process. It was a seemless transaction that took less than 30 minutes. Upon arriving to the dealership, Steven had all the paperwork… ready to be signed, vehicle detailed, and also provided a full tank of gas. Would definitely buy from him again! Excellent Customer Service 10/10! Thanks Steven!We're so glad to know that Steven made your car buying experience at Mazda City of Orange Park a seamless one! It's wonderful to see such positive feedback about our team. We look forward to assisting you again in the future, and hope you're enjoying your new ride!
BEST OVERALL DEALERSHIP
by Doris on 07/10/2023It's been quite a while, since I have found the professionalism, respect, and courtesy of a car salesman, such as David Orhemba. He amplifies the epitome of the salesmanship every dealer would want to have in their employees. The Manager,… Luis (my apologies, I can't remember his last name) was equally as courteous, flexible and an all-around professional to work with while purchasing my new car. If it had not been for these two gentlemen, I would not have purchased a Mazda vehicle.Doris, thank you so much for your kind words about David and Luis! We're glad that they provided you with such a professional and positive car-buying experience here at Mazda City of Orange Park. Enjoy your new Mazda and have a fabulous day!
Exceptional customer service
by Christine C on 06/11/2023Neil Middleton was an excellent salesman. His customer service is exceptional. He was truly concerned about getting me the SUV I wanted and making sure I was completely satisfied with my purchase. He didn't make me feel pressured or rushed… and spent quality time going over all the functions of my new SUV before I left the lot. It was even more impressive how he followed up with me a few days after my purchase and was happy to answer any additional questions. I was also extremely impressed with Aaron Kaminsky in finance. He discussed all of my options with me and allowed me to decide. I purchased my SUV on a Saturday but had to wait for it to arrive at the dealership so I couldn't pick it up until Wednesday. Aaron had all of my paperwork ready on the day of pick up and all of the papers were signed within 30 minutes. Usually it takes several hours! Highly impressive. I'm so glad I purchased my SUV from the Orange Park Mazda location. The entire staff that I dealt with exceeded my customer service expectations! They truly value your business and treat you like family.Christine C, we're thrilled to hear how Neil and Aaron provided you with exceptional customer service at Mazda City of Orange Park! We are glad that you were treated like family and that our entire staff exceeded your expectations. Please do not hesitate to reach out should you have any additional questions about your SUV. Drive safely!
Great sales associate Neil Middleton
by Sean on 05/22/2023When searching for a new car for our daughter, Neil Middleton went above and beyond to provide information regarding the 2 Mazda models we were considering, even working on his day off to provide needed information. He even sent a very… nice congratulatory message after we selected another make for our purchase. Neil will be our first call for our next vehicle purchase.Sean, it's great to hear that Neil went above and beyond in assisting you with the Mazda models for your daughter. We appreciate you sharing your positive experience with Mazda City of Orange Park. Thank you for choosing us!
You can’t find better service than at Mazda City
by Timothy L on 05/08/2023David Orhemba was able to get me in the car I wanted, at the price I wanted, and everything was said and done in less than 3 hours. David even walked me through all of the new technology, as I was coming from an older vehicle that didn’t… have any of the new bells and whistles. Wonderful salesman and a great car buying experience. Thanks again❤️We appreciate your outstanding recommendation, Timothy! We're pleased that David could help simplify your car-buying experience and set you up with the newest technology in your new vehicle. Enjoy cruising around in your new car from Mazda City of Orange Park!
We appreciate your outstanding recommendation, Timothy! We're pleased that David could help simplify your car-buying experience and set you up with the newest technology in your new vehicle. Enjoy cruising around in your new car from Mazda City of Orange Park!
Great service
by M L F on 04/30/2023Nice place to shop - clean - friendly -sales man had extensive knowledge of the vehicleThank you for taking the time to leave Mazda City of Orange Park a five-star review! We are so glad our team left a great impression. Take care, and drive safe!
Wonderful Experience
by Doctor Jones on 04/19/2023A truly exceptional car buying experience! David was truly a pleasure to deal with. My father was with me and he is very wary of car dealerships and even he was impressed at the level of service and transparency. The price of the car was… below sticker and there were zero hidden fees. The pricing was extremely transparent with zero markup over msrp. David treated me with respect and took time to show me everything about the car, service center, parts department etc long after the deal was done. I was extremely impressed and would not hesitate to recommend this dealership!! Ask for David!We are thrilled that you had an exceptional car-buying experience with us at Mazda City of Orange Park! We always strive to be transparent and provide fair pricing, so we're glad to hear that David and the team exceeded these expectations. Thank you for recommending us.
Exceptional Experience
by Farhad on 04/13/2023Neil Middleton, a member of their sales team, provided exceptional service during my recent purchase of a 2023 Mazda CX-5. His expertise, pleasant nature, and ability to make the buying process pleasurable and effortless were noteworthy.… What's more, I never felt coerced during the entire process. Based on my positive experience, I would definitely consider buying from the Mazda City of Orange Park in the future.Farhad, thank you for sharing about your exceptional experience with Neil and the team at Mazda City of Orange Park! We are thrilled to hear that he made your buying process effortless. We appreciate your support and look forward to serving you in the future.
Linda, we're delighted to hear that Neil and the team at Mazda City of Orange Park provided you with such a positive experience. Thank you for your recommendation! Enjoy your new ride!
by Mazda City of Orange Park on 06/02/2025