Arlington Toyota Jacksonville
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Customer Reviews of Arlington Toyota Jacksonville
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Arlington Toyota Listens and Delivers on New Vehicle Purchases
by Rich on 03/12/2025
Dear Chris
I was really excited about the new 2025 Land Cruiser iForce max equipment being introduced this year. When I found out that Arlington Toyota had at least a dozen of these vehicles for sale I was thrilled. These new vehicles can… basically drive themselves with the new "Safety Sense 3.0" Operating System.
Chris Eckert represented Arlington Toyota and helped guide me through a difficult purchase. My wife refused to pay for the car until she was satisfied that it would fit in our garage. So, Chris agreed to let me drive the new car all the way back to my house (a 45 minute trip) just to make sure. It fit. I bought it. And, the rest is history.
Chris & Arlington Toyota went the extra mile to make sure I was happy. I also got a great deal for trading in my 2016 4Runner. A good deal all around. I love my new 2025 Land Cruiser model 1958.
Thanks,
Rich Polk
339 reviews
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Patience, sensitivity, and timing
by Bill Graham on 07/25/2022I worked with A.J. Shurelds and Michael Marinelli. Both gentlemen helped me navigate the experience as quickly and efficiently as possible, and I love my new car. It is a magnificent product of design, engineering, and workmanship. The… main thing I’d like to say is that I spent at least a year if not more waiting for the right conditions to prevail for this purchase. I met with A.J. at the beginning of this process. Therefore, patience was necessary because the sale had to wait for what seemed like the dormancy of a mud fish in a long drought. I appreciate him for keeping my name on file until that drought broke. Sometimes life works that way. Both gentlemen performed their work in a way that brings credit to themselves and their company. Well done!Excellent services
by Luis Cruz on 07/12/2022The prices and the servicesSpeedy, Professional and Thoughtful
by JMS on 07/08/2022Cole managed the 6 month service maintenance on our Toyota 4-Runner, and did a great job of keeping us updated and moving the process along as quickly as possible. Very thoughtful, professional associate....he even followed up with some… recommendations on Bug Sponges to use in the future to keep the car bug-free.Fastest Sale Ever
by Akira on 07/03/2022Matthew Mowatt and Matt Sethi were fast and courteous. Pleasure to chat with and answered all my questions. Highly recommend to others.Be sure to get it in writing before you purchase!
by Ronald washburn on 06/17/2022Loved everything about dealership till after purchase. Then even though salesman had agreed to and confirmed my request to have all weather mats in vehicle including trunk mat. After sale was finalized, I was now told that I would have to… purchase the trunk mat separately in addition to purchase price of 2022 Toyota Venza Limited. Because of that incident I would no longer recommend this Arlington Toyota dealership.Great Experience
by Justin Sanders on 06/06/2022Nacho was very helpful and kept me up to date as I waited for my new vehicle to arrive.There are still good car salesman out there.
by Frank on 06/06/2022Matt Romano, my new care sales representative is professional, knowledgeable, and more importantly a guy who actually puts his customers first. Matt was able to secure the vehicle I wanted and we were quickly able to work out the details… while receiving a great trade in on my truck. Matt went above and beyond in helping to ensure I was completely satisfied with my choice in a new car… never felt pressured. I look forward sending him referrals and feel confident he won’t let his new customer or me down. Sincerely, FrankBest Toyota dealership in Jax!
by Terri on 05/31/2022I knew which car I wanted going into this and reached out to every Toyota dealership in the surrounding area. I stayed in contact with Matt Romano from Arlington Toyota during my search. He kept me updated and set realistic expectations. I… found out early on that Arlington is one of the only dealerships that's not predatory. In my search, I dealt with numerous locations with asinine mark-ups and was told blatant lies about what they could do on top of lying about what Arlington Toyota does (i.e. "we're the only dealership that will tint your car in-house", "Arlington only let's you finance with SEToyota", or "that IS standard MSRP"). I will not do business with places that I cannot trust. Matt proved to be honest, hard-working, and knowledgeable. Even though I had to wait a little longer for the car I wanted, I DID get exactly what I wanted and was kept informed along the way. Pros: Honest, large inventory, friendly staff, clean building, and free pop-corn (my daughter's personal favorite). Cons: They are busy and, because they have so much demand, cars go fast. I also dislike driving in the Arlington area, but that's because of traffic and unfamiliarity.Mr. Charlie Dillard
by Syanne Carwise on 05/29/202210/10 would recommend and Mr. Charlie made it all possible for me to get my first ever new car. He showed that he was all about business, he was also funny and very nice to me and my aunt. He is an everyday hero that some like me would need… in life especially if it’s your first time buying a car. He’s the best of the best and that’s a fact not an opinion.Great Sales Person
by DF on 05/25/2022Sales process was very seamless and straightforward. If you are looking for a great sales experience, please ask for Monica Gardner. She is very knowledgeable about the vehicles and doesn’t rush you to make a decision. We purchased our… new car and picked it up as planned and it was ready to go. She kept me updated that morning so I didn’t arrive at the dealership and have to wait. Great experience!buying new car
by Guilherme Picoli Bouvie on 05/24/2022Well, it's the second car we've bought from salesman Renato Kochen, from Arlington Toyota. In November 2021 we bought a Corolla and he helped us as much as he could until we got the deal that was good for us. Unfortunately, we suffered a… total loss of the Corolla and now, in May 2022, we returned to Arlington Toyota and looked for Renato again. Once again he promptly helped us in the negotiation from start to finish, always helpful and answering all kinds of questions. In short, Renato is everything you would expect from a salesperson.Josh McCormick was the Best!
by Deb Reiley on 05/21/2022My salesman at Arlington Toyota was extremely helpful and knowledgeable with all my questions while looking at Toyota cars. I will and already have recommended him to a friend and family. I purchased a 2022 Toyota Corolla LE and love it!… Thank you Josh!April 22 New Car Purchase
by William B on 05/07/2022Marian was very helpful and easy to work with. We had an overall good experience.Terrible experience
by Zach on 05/07/2022[non-permissible content removed]. Sold me a truck that was still in transit. Salesman spent 20 mins checking with the sales manager to explicitly make sure it was still available for purchase, it was. Get a call from the same sales manager… a week later saying the truck I had already paid a deposit for was actually sold already. They are either ridiculously incompetent or straight lied to me to scam me into another truck (what I think happened). This truck is still on the website listed for sale, it’s a trap and Arlington is scamming.Toyota Corolla
by Yolanda on 04/29/2022A couple of weeks ago I went to buy a car I Approach a young lady I am a lady so I felt comfortable with her she was very kind and patient with me and I thank her because it was a very nervous transaction buying a car by myself I thank her… and I thank that she was also able to speak Spanish so I felt comfortable thank you for the experience and for being patient with me her name was Marian Romero.Sold
by Kathy on 04/29/2022Latasha is pleasant to work with. Nice dealership. Lots of inventory.Great Experience
by Andrew on 04/29/2022Ryan Fahey and the team at Arlington Toyota are fantastic! Ryan was knowledgeable, detailed, patient, and listened to our needs. This was our best car buying experience and we left very happy customers with a brand new Toyota. We definitely… recommend Ryan Fahey if you are looking for a salesperson who cares about their customers.sales process 2022 Sienna XLT
by Ulrich on 04/19/2022Since day 1 communication with the sales rep Janmichael has been 5 stars. The whole purchasing process for the "in transit" Sienna XLE was fast, straight forward and very professional. The promised delivery time was on spot !! This is the… place to purchase a Toyota.Good service, excellent seller
by Andino1403 on 04/17/2022Professional, friendly and very helpful. Recommended for your next purchase It made the whole process in my purchase of the 2022 tundra easy and fast. Matt Romano Arlington ToyotaWill Canty
by Carol Wright on 04/16/2022Will was awesome spending time with me, recommending vehicles I might be interested in and answering questions.Terrific Experience!
by Keith C on 04/13/2022Can't say enough good things about my recent experience with Matt Romano, Arlington Toyota. I had been looking for a new 4Runner for quite a while but could not find the color I wanted. Within a day or so after contacting Matt he found the… exact one I wanted. During the process, Matt kept me updated with emails, phone calls and texts. I can honestly say I had a terrific experience buying my new car from Matt with Arlington Toyota! Great job Matt!!!.
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