Arlington Toyota Jacksonville

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
12:00 PM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Arlington Toyota Jacksonville

5.0
Overall Rating
(25)
Recommend: Yes (25) No (0)
Write a review: Sales | Service
service Rating

Service Advisor

by Derrin Drago on 10/26/2020

My service advisor was Derrin Drago. He’s extremely knowledgeable about cars and I always feel he’s looking out for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
98 Reviews
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service Rating

Service Advisor

by Derrin Drago on 10/26/2020

My service advisor was Derrin Drago. He’s extremely knowledgeable about cars and I always feel he’s looking out for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Best Toyota Dealership

by Best Toyota Dealership on 10/26/2020

I always have great service at Arlington Toyota they are professional and always get my car finished on time. Great job wouldn't go anywhere else

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

ARLINGTON TOYOTA

by Elly Gumera on 10/16/2020

Brian Santos has Excellent Customer Service, jib well done in repainting the hood of my 2003 4Runner

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Sunroof fix

by Jim Polkey on 10/11/2020

I was happy with the quick fix on my sunroof. Alisa got the technician to close it and cut the power, which is what I needed. Could not afford $4,200 to replace it

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick & fair

by Katie on 09/11/2020

Always friendly and quick when I go in for service

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Michael

by Dennis Martin 10 on 08/31/2020

Michael Sandelin has always gone above and beyond to be helpful to make sure our service experience was perfect every time! ........Arlington Toyota couldn't do without him!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Arlington Toyota, Jacksonville, FL Service Dept.

by Brother Dave on 08/26/2020

I was a customer of Pat Southy for years, until he retired. I asked him for his advice on who I should use as my Service Representative, and without hesitation, he told me the best one was Michael Sandelin. I have been using Mike Sandelin for several years now, and he is the best! I can tell you what he is by telling you what he is not. He is not obnoxious, he doesn't try to upsell me every time I go to the dealer, and he is never unpleasant. What he is is conscientious to do a good job, be friendly and remember me. He remembers me when he sees me, but also remembers my name and the cars I bring in for service and what I like. I couldn't ask for a better service representative.

  • Recommend this dealer? Yes
service Rating

Integrity is not negotiable

by Kurt Schlotterbeck on 08/21/2020

Mike Sandelin my service advisor and also the parts manager Rod were excellent. Both have been with Toyota for over 25 years. They promote the Toyota promise to it's customers above and beyond. Integrity is not negotiable. Please take the time to contact their GM directly to applaud their loyalty to Arlington Toyota and it's customers.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Arlington Toyota is the best.

by John Hollett on 08/10/2020

Mike Sandelin, one of their long serving service advisors, is the most customer focused and positive people I know.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Arlington Toyota Service

by Floyd Calhoun on 08/04/2020

Derrin Drago my service adviser made sure I was taken care of on a difficult repair / recall situation' That is why I like doing business with Arlington Toyota !!! Thank you Floyd Calhoun !

  • Recommend this dealer? Yes
service Rating

Michael Sandelin, super service advisor

by Highfill on 07/25/2020

With just a phone call, all of my service needs were met! Michael Sandelin went out of his way to accommodate me and my much overused Prius!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Satisfied

by Derrin on 07/11/2020

I got to Arlington Toyota a little early for my appointment and they welcomed me. They treated me well with the service and had my car back to me in a fair amount of Time. Derrin was the mechanic that helped me

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great service advisor at Arlington Toyota

by Jeff Sanford on 07/08/2020

Mr. Mike Sandelin is a senior service advisor at Arlington. I use Mike every time I need routine or unexpected maintenance. He returns calls in a timely manner and communicates what is needed and the cost involved. He goes above and beyond what's needed to keep your vehicle running. He's a valuable asset to Arlington!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Serviceman Rande Kristiansen

by Charles Murphy on 07/07/2020

My Serviceman Rande did an excellent job taking care of my Tacoma as always. Particular mention is by honoring the tires for life program for the Tacoma. His attention to details has kept this 2006 running like a top since I bought it new from Arlington Toyota. Thanks again Rande

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Exceptional service at Arlington Toyota

by Ken on 06/19/2020

I needed a recall item replaced on my Corolla and the service could not have been better! I was greeted quickly and got a free Uber ride home. When my car was ready, I got a free Uber ride back and got my car very quickly. It could not have gone quicker, faster, or easier!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quality Service

by Arlington Toyota Service Dept on 06/18/2020

Mike Sandelin in the Service Department at Arlington Toyota has once again provided me with an exceptional maintenance and service experience. I always request his personal attention to handle my appointment. His professional attitude and attention to detail has always met a very high standard. I highly recommend him for your next service need. Thank you, Mike!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Both car and Truck Service

by Cath on 06/16/2020

We were greeted in a timely manner. Tracy Smythe the service representative was friendly and Knowledgeable. She told us how long the service would be and got us out of there earlier than she had quoted us. I would recommend this service department.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Bought our leased vehicle

by Bought our leased vehicle on 05/26/2020

We love Arlington Toyota! Our family has been buying vehicles from them exclusively for over 10 years. The service is excellent (Mike Sandelin) & our sales rep (Saif Albanna) is top notch!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Work

by Jean on 05/22/2020

I have been a customer of Arlington Toyota for over 15 years. I purchased a 2011 Sienna van and after my original service advisor left Arlington Toyota, Mike Sandelin became my service advisor and he has been great all of these years. I trust him completely and he tells me what my van needs and the costs. He doesn't try to make me do extra work/repairs if they are not something that is necessary and needs to be done. He is very considerate, helpful, and goes out of his way to be sure I have everything I need and knows what is going on. I will only have him handle my repairs. If he is off when I want to have work done, then I return/schedule the work for another date/time. My van has over 221,000 miles on it and all work-service, maintenance, repairs, and body work has been done by Arlington Toyota and Mike Sandelin. Mike-thanks for everything you do to keep my van working and running in top shape.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Michael Sandelin

by Mary on 03/06/2020

Mike is amazing! Professional, helpful, knowledgeable; he truly goes above and beyond I have come to always request mike when my son and I bring our cars in - he’s simply the best. I’m so appreciative of all he’s done and to Arlington for having made him an asset to the team. Thank you!!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great job

by Patrick Butler on 11/05/2019

Rande Kristianson was my service advisor and was very knowledgeable and pleasant. He keep me informed during my wait as to the progress and status of the service. I appreciate his professionalism and help during the visit.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes

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