Arlington Toyota Jacksonville

Today 9:00 AM - 9:00 PM*
*At this time store hours may vary.
Sunday
12:00 PM - 6:00 PM
Monday
9:00 AM - 9:00 PM
Tuesday
9:00 AM - 9:00 PM
Wednesday
9:00 AM - 9:00 PM
Thursday
9:00 AM - 9:00 PM
Friday
9:00 AM - 9:00 PM
Saturday
9:00 AM - 9:00 PM

Customer Reviews of Arlington Toyota Jacksonville

4.7
Overall Rating
(42)
Recommend: Yes (39) No (3)
Write a review: Sales | Service
sales Rating

On the Spot Purchase!

by Banker Bill on 01/17/2021

We had to replace my wife’s car on short notice and Sylvia Brummitt did a great job helping my wife find the car of her dreams, and then giving us what I thought was a very fair deal on the car. Great job, Sylvia and Arlington Toyota!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
117 Reviews
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sales Rating

On the Spot Purchase!

by Banker Bill on 01/17/2021

We had to replace my wife’s car on short notice and Sylvia Brummitt did a great job helping my wife find the car of her dreams, and then giving us what I thought was a very fair deal on the car. Great job, Sylvia and Arlington Toyota!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Please Drive Past Arlington Toyota

by Sadden on 01/14/2021

I purchased a car for my daughter for Christmas. She only had it a week and it began to malfunction. After getting the run around, I was finally advised to bring it in and speak with Dylan the Service Manager. After completing a diagnostic on the car Dylan left a message stating that he couldn’t repair it. I am in total disbelief that a company of this magnitude sell cars that only last long enough to ride out of the carlot.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No
sales Rating

Fake marketing fraudulent organization

by Mark Thuge on 01/13/2021

I had to pay 5000$ more then the listed price. I came in wanting to buy a car, I newthat I wanted that car, and the car sales man took up more then 4 hours of my time, never again will I deal with this type of fraudulent organization. Can you imagine doing all the research online, showing up to buy something and the price goes up with 25%/5000$ NEVER WILL I EVER AGAIN GET SCREWED OVER BY ARLINGTON TOYOTA!!! Fraudulent organization!!! False marketing! You can’t trust them!!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes
service Rating

Excellent Service

by Pleased with Service on 01/12/2021

Derrin Drago was my service manager. He could not have been more helpful. Don't normally ask for anyone in particular when getting my 4Runner serviced but will ask for Derrin in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Best Toyota Salesperson

by Michelle Davis Singleton on 01/11/2021

I want to commend Marilyn Harrison for ALL she did to make my car purchase seamless. She knows my love for green so when I came in to look she had located the car she knew I would love. She made sure I was satisfied with everything. I absolutely love my new car and cannot wait to see if the service side of your dealership is as good as Marilyn. Thank you Arlington Toyota.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Charlie Dillard is the best!!

by Leasa Eichas on 01/11/2021

We recently purchased our second vehicle from Charlie Dillard- he is top notch!! I highly recommend Charlie and Arlington Toyota.

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Reliable professional service

by E T D on 01/08/2021

I have taken my vehicles to be serviced at Arlington Toyota for many years. The service professional, Rande Christianson, has always made sure that service needs are taken care of in timely manner.

  • Recommend this dealer? Yes
service Rating

Prompt and thorough service.

by Bob on 01/07/2021

Michael Sandelin was my service advisor and he did an excellent job with the oil change and tire rotation service. He kept me informed during the service and had my car ready in an hour. I will request him to be my service advisor in the future.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Quick Service

by Laura Leclerc on 12/28/2020

Got my ride back the same day! Thank you Laura Leclerc !

  • Recommend this dealer? Yes
sales Rating

False advertisement on their used cars

by Jamie on 12/22/2020

They advertise a price on their website for used cars and then add $1800+ in fees when you try to buy any of them. The fees are supposedly for tinted windows (2 doors), a set of keys (that came with the car in the first place) and Nitrogen added to the tires (does absolutely nothing). This is not detailed anywhere on their site that I can find and is false advertising. Very unethical in their dealings and you should stay away.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No
service Rating

Excellent service

by Highfill on 12/15/2020

Mike Sandelin is always on top of things whenever I bring my car in for service. Prompt, fast, and courteous care!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Recent service

by David Heinrich on 12/15/2020

After 7 years, I still love my Toyota Tundra as much as the day I bought it. Arlington Toyota and Service Adviser Mike Sandelin always do a fantastic job.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Awesome service

by Sally Fisher on 12/14/2020

I went in for new tires - had an unrepairable tire with a nail. Chauncey Andrews assisted me with a great selection and I got an awesome deal (purchase 3 tires and get the 4th one free). He kept me informed the entire time and told me when he would have my car ready. And it was ready when he said it would be. Then he gave me a free car wash and I was out the door. Easy peasy! I love love love Arlington Toyota! The service is awesome and the people are friendly and respectful.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent service

by Excellent service on 12/08/2020

Rande Kristiansen always explains the work to be done and expected time it will be done. He also gives a heads up on the next maintenance needed on our cars. I trust him with the maintenance needed on our card. Also, i truly appreciate tthe Uber service you provide. I am very busy at work so being able to do that while the cars are being serviced is the best arrangemen.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

In Awe

by Mirna on 11/30/2020

Great customer service and I left feeling good knowing that all my questions were answered.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Excellent Service Advisor at Arlington Toyota

by Jeff Sanford on 11/30/2020

Mr. Mike Sandelin continues to do an outstanding job at Arlington. He clearly explains needed services and repairs. He takes care of his customers and constantly responds to our needs.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Great dealership

by Rex on 11/30/2020

Michael sandelin was really helpful and got me right in! Fast and friendly!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
sales Rating

Great customer service

by Pam V on 11/25/2020

They have a 30 day return policy and after I brought home my newly purchased car, I knew it wasn't right for me. The next day I called for an exchange. Drew(sales) "stated no problem, come on in." There were no questions asked and I was treated just as courteous as my first visit. I know I created alot of extra work for Daniel in finance but he was friendly and pleasant just like the first visit. These guys made my car buying experience great!

  • Recommend this dealer? Yes
  • Purchased a vehicle from this dealer? Yes
service Rating

Great, efficient service

by BrentG on 11/03/2020

Thanks for the fast, efficient service Christopher!!

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
service Rating

Service Advisor

by Derrin Drago on 10/26/2020

My service advisor was Derrin Drago. He’s extremely knowledgeable about cars and I always feel he’s looking out for me.

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Not Applicable
service Rating

Best Toyota Dealership

by Best Toyota Dealership on 10/26/2020

I always have great service at Arlington Toyota they are professional and always get my car finished on time. Great job wouldn't go anywhere else

  • Recommend this dealer? Yes
  • Were you satisfied with the quality of work performed on your vehicle? Yes
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? Yes
  • Did the dealer honor all commitments made? Yes
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