Customer Reviews of AutoNation Honda Miami Lakes
Review type:
2022 honda passport
by Alanjack on 07/10/2024
Excellent service, the team accomplished all my requests and fullfill all my questions about the car.
321 reviews
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Beyond EXCELLET!!
by Ana Figueroa on 02/25/2019Professional, helped on what I was looking for, respectful, cordial, attention to detail, very positive!! what can I say, GREAT employee you have here!We're happy to hear that our staff was really able to provide you with a positive experience. We hope to be of service to you again in the future. Best wishes, AutoNation Honda Miami Lakes
Oil change
by Rachel1 on 02/02/2019updated 02/07/2019Everyone was courteous, especially Benji who took the time to explain everything to me and answered all my questions patiently.Honda Accord LX
by fozzydabear on 01/18/2019As expected. long hours. came out with a good deal.Honda civic
by Sandra R on 01/08/2019updated 01/15/2019Muy buena ayenvion y excelente servicioHONDA accord
by Fernando on 01/01/2019updated 01/08/2019Fantastic very patientGonzalo Cardenas
by Gonz122265 on 12/25/2018I had a very good experience. Every thing was as agreed, no hidden fees, nothing extra was added.services
by Auto Nation on 12/04/2018Maria Nutti ,she is a WONDERFUL associate, every time that i need help , she is ready for me , maria is a kind person , very nice ,for me is the BEST!!!Service
by MoBMedd on 11/22/2018updated 11/30/2018Didnt have any problemsFirst car
by Kayla Obando on 11/08/2018updated 11/16/2018Great service from all staff , andro was great in helping me select my first carThe Internet sales experience was very good!
by Customer on 11/01/2018Raphael Perez was very pleasant to work with, my experience was a very good one. He was very professional and listened wellSales
by Michael on 10/04/2018updated 10/12/2018Frank and Jose were awesome people to work with. I went in 9/30/18. I been leasing every 3 years for the past 10. This has been the least stressful dealer by far. Thank youMaintenance services
by No no name on 10/02/2018updated 10/09/2018Kevin was very friendly and took care of my needs.I love my new car!
by Kaelyn S on 09/13/2018I recently just bought a 2018 Honda Accord and the experience was amazing. I didn't sit at the dealership all day or dealt with push Sales Managers. Raphael took the time to listen to my every need and made sure it was met!Excellent service
by David R. on 09/05/2018I returned to Auto Nation for its high customer service standards, reliable services and the right price, no surprises in the bill.Service done on my vehicle.
by RobertVolant on 08/31/2018My experience at Autonation Honda Miami Lakes was outstanding. The service advisor Jay that helped me made the whole process on getting service done on my car stress free. This place is well thought out and well organized.Review
by Edith G. on 08/30/2018Good afternoon, I was at Autonation Honda Miami Lakes yesterday afternoon and I can honestly say that out of all the times that I have been here, unfortunately yesterday was the first bad experience I had. I did not like the service I… received from the service advisor, his name is Raul Cancela. It was overall a bad experience with him. Starting off by the way his approach was to me, completely unprofessional and very uncomfortable . I do want to mention that I am a woman and I have to say that before he can say a word to me or I to him, he stared me down from head to toe a few times, so much that it was honestly uncomfortable as a woman. He wasn't even focused on what I was telling him was wrong with my car, he was too busy staring me down . Honestly I did not even want to be attended by him at this point. Maybe this isn't a huge deal for you guys but for me as a woman that was there by herself, it was and is a huge deal. I was there for a purpose , to get service on my vehicle , get that problem resolved and most importantly receive good customer service and it was not given to me. On top of that ,while I was waiting for my car to be returned to me, not once did I get an update on it. I was there for 2 hrs and I did not hear from him but to tell me the mechanic was waiting for me to go out and test drive to figure out what was the problem with the vehicle. He could have given me an update about something but no word from him. As a matter of fact, I had to ask another service advisor that was present to help give me an update because mine was no where in sight . In the past I have received updates with the other service advisor's and this time it was different, I guess I expected some sort of update. I do want to mention and I find it to be worth it , the mechanic that took me for the test drive, I made sure to get his name Juan, he was really nice and professional. I felt comfortable with him and I completely respected the fact that he respected me and gave me great customer service. He was informative , helpful, knowledgeable and most importantly professional and someone like me can definitely appreciate someone like him. I hope that it can be known to him that I gave him a great review and he did a great job with me. As for the service advisor well you already know how I felt about him and I hope that this matter can be discussed with him/everyone because most that work there are men, but I hope that these types of matters are discussed within meetings and make this subject important, especially with the sensitive times we are currently living in. There is no reason whatsoever for me, a woman, to ever feel disrespected and uncomfortable just to get service on my vehicle . I do feel its important for you guys to know that yes, I will continue to get services on my vehicle at this shop but this past occasion was a definite disappointment and hopefully I'll have a better experience next time. Although I gave this review I will answer the following questions truthfully and to whoever is reading this, if its read, thank you for taking the time .Hi Edith, we appreciate you taking the time to respond. The staff at AutoNation Honda Miami Lakes take our reviews very seriously. Our General Manager would like to help turn your lackluster experience around. If you're willing, please contact our GM at (305) 707-0143 to discuss what we can do to help.
Excelent experience
by Marivi49 on 08/31/2018Alfonso is the best salesman. He showed me all the cars I wanted to see before making my decision. He was in no rush. He explainned every detail and helped me to choose the car that met my expectationsWe are happy you had such a positive experience with us! Thank you for taking the time to share your feedback.
Great service!!!!!!!
by Rachel G on 08/02/2018updated 08/10/2018Excepcional service provided by the advisor Mike Marino!!!!!!!!!Service
by VivianC on 07/18/2018updated 07/27/2018Everybody was very friendly and helpful. Austil was the best !!Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road.
Good Services
by Civicowner on 07/23/2018Went in for an oil change on my Civic. Hugo was attentive and knew his service packages well. He took the time to go through the paperwork and explain everything. I go out of my way to visit this dealership for services because they are the… most honest in the area.
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Niki Abney on 07/12/2024