BMW of Gainesville
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Customer Reviews of BMW of Gainesville
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My brand new purchase caught on fire 20 miles after dealership!!!!
by Ali E on 12/28/2024They did not make it okay for their consumer!!! My car caught on fire 20 miles after. I paid so much to towing expenses because of this, and they said its all my responsibility. because it was AS-IS. what a Joke! They initially quoted me… $10,000 (with me paying $5,000 as half) for the repairs, but I ended up paying between $9,500 and $10,000 due to additional charges they kept adding on during the engine replacement. They installed a brand-new engine, and I had to purchase warranties, adding to the debt I was already drowning in. Now, I’m over $28,000 in debt on a car that was originally listed for $12,000. Thank you for selling me a lemon car! this was my temporary car before getting an M. and sure as hell will not be getting anything from there in future!Unorganized and poor sales policies
by C on 01/09/2024I was communicating with their sales team about a pre-owned vehicle. I called about it, said that I was familiar with the car, and was very interested in buying one with the same exterior/interior colors. I said I could not drive down that… day but could take time off work the next day to drive 2.5 hrs to see the car in person. I asked if there was a way to put a deposit on the car so they would hold it for me until I could see it but was told that’s not an option, but the keys would be set aside for me if I told them I was on my way. I made an appointment and they called me twice the day of my appointment to confirm I was coming. I asked if the car was still going to be there when I got there, as I was driving 2.5 hours to see it, and was told yes. But when I got to the dealership, a sales associate casually said that a guy was in the process of purchasing the car at the very moment/deal was already made. I was shocked. I told him I had an appointment and had driven in to look at the car, and he just kind of shrugged and said he had been working “six deals that morning” on the car. I wasted five hours of my time and barely got an apology.We sincerely apologize for the negative experience you had during your visit to BMW of Gainesville. We appreciate you bringing these issues to our attention, and we will investigate and address the concerns you've raised. If there's anything we can do to rectify the situation or if you have further feedback, please don't hesitate to contact our General Manager, Tyler Hill, directly at Thill@gettel.com or (352) 729-3730. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
[non-permissible content removed]. Run away from BMW of Gainesville
by Ponin Siva on 11/23/2023People in BMW of Gainesville are [non-permissible content removed]. They advertise lower prices on their website but when you go there to their show room they will provide higher prices in their quote. Run away from this dealershipWe sincerely apologize for any frustration or inconvenience you experienced during your visit to BMW of Gainesville. Our commitment is to provide transparent and honest service to our valued customers. We take your feedback seriously and would like to investigate this matter further to ensure such discrepancies are addressed promptly. Our General Manager, Tyler Hill, will be reaching out to you personally to address this issue. In case you miss his call, you can also contact him at Thill@gettel.com or (352) 729-3730. Thank you for bringing it to our attention.
A very unprofessional experience…
by Douglas on 03/30/2022I had purchased a new BMW from this dealership four years ago and had a great experience. As a result, I gave them the opportunity to sell me another new car. My first contact with a sales person was disappointing and exposed a lack of… professional courtesy. My second contact resulted in a sales contract based on the wrong car. I have found this particular sales person to be borderline incompetent and very unprofessional. I would expect more from a BMW dealership. I have contacted another dealership in the hopes that I will be treated to a significantly better buying experience.Classy-Courteous-Charles
by The McClennon Family on 01/04/2022The service at Gainesville BMW was SPLENDID!! Charles took very good care of us. He stayed with us throughout the process. The process started via phone and ended with us traveling from Jacksonville to Gainesville to pickup my brand new… 2022 228i Grand Coupe. Charles was due to get off work at 6pm. He stayed the course with us and did not leave until he touched on every detail of how to work our new toy. We shut the place down. Thanks Charles for making our first BMW experience a great one!!!!!Great Sales Experience
by Peggy on 08/03/2021Easy sales experience with excellent staff. The only hiccup was at the end when we were told that the limit for plastic was $5000, and we needed to provide more and only a check would do and we did not have a checkbook with us - debit card… was no go. Ended up wiring the balance after we got home. Would have been nice to know before the process started. In the end it worked out fine. Overall good experience.Gainesville BMW #1 in customer service
by 440idrv on 06/30/2021Shopping for a new or used certified BMW, look no further. The sales team is willing to go above and beyond to satisfy customer needs and you won't find better pricing. It was definitely worth my 5 hr drive from GA to FL. Ask for Gary!They helped me with why I wanted
by Yamira Santiago on 06/10/2021Friendly personnel and very attentive. They will help you find what you are looking for.Thank you Yamira it was our pleasure to work with you! Thank you for giving us the opportunity to serve you.
my first BMW. Love it!
by Rachel on 06/07/2021Gary & Leo are resourceful and helpful. Thank you. Two super stars. Keep up your exceptional service and quality.Amazing and Caring.
by Jenie on 04/22/2021When I first arrived I wasn’t sure that I would even qualify never the less I expected another bad car experience.Charles and his team was amazing at answer questions, making sure they did everything they could to help and made sure that I… left with a car.They crunched numbers and was able to get me in a nice car at a affordable price.Wife’s new ride
by allen Dryden on 02/16/2021They are very customer oriented and go out of their way to make the process seamless and smooth. They also have good coffee and energy drinks LOL.Amazing service and friendly staff
by Emile on 02/08/2021updated 02/16/2021The staff and service at BMW of Gainesville is truly amazing. They stayed late on Sunday night to help us buy a vehicle from them and they made the car buying experience very pleasant. Christine and Manuel were incredibly helpful and… super accommodating. I highly recommend this dealership.Knowledgeable and confident
by Happy Customer on 01/01/2021Been on the hunt for a car for my wife when I found BMW of Gainesville. I was impressed from the beginning with a quick response to my inquiry and the helpful and confident attitude of all at the dealership. They made the experience easy… and I would recommend them to everyoneNow this is Service.
by One stop auto shopping on 11/28/2020We have made BMW of Gainesville our go to place to get cars. I had a good varied selection of makes to choose from used and my family had a huge selection of BMW to choose from. We received excellent service all through the sales at every… step of the way, we have made friends now with our go to salesmen Bonito excellent guy and knows his stuff and in service Dave getting it checked out on time has made dealing with the realities of owning maintaining a car and buying a car SO MUCH easier The high pressure nonsense of other dealerships to us is now a thing of the past. Give them a try, I never thought I would get the exact truck I was after at a BMW dealer but I did. Meet you there for a coffee (which by the way is complementary and very good)Car purchase review
by Christina on 11/24/2020I want to thank BMW of Gainesville for helping me find the perfect vehicle this past week. They searched high and low to pin point what I wanted. It wasn’t an easy task since I had no clue which vehicle I wanted. They were patient and… professional every step of the way. I’d give them 10 stars if I could, and will be working with them again for my next car. Christine and Charles, thanks for everything.Outstanding overall experience!
by Well done on 11/15/2020Professionalism on display the entire process. I highly recommend this dealership!First class dealership
by Jenn C on 10/30/2020Top notch dealership all around!! I drove 2 1/2 to buy this used vehicle from them and they treated me like royalty. The car had an issue immediately after I bought the car and they came down to New Smyrna beach, picked it up, fixed it and… delivered it back to me. Scott Mills management is first class. Thank you Scott, Randall, Manuel and Celeena.X5 purchase
by John on 10/29/2020Great experience at BMW of GAINSVILLE! Bonito,Kathryn and Dan were so easy to deal with on my purchase!GMC Cayon
by Don on 08/23/2020Very helpful and good sales staffNice and smooth purchase!
by Vicky Charry on 08/21/2020It was a pleasant experience, Javier was my sales person, a very nice person! the manager excellent also. I drove 60 milles to get the car from them. it was worth the drive.My Car
by Jim Price on 08/20/2020I found the staff excellent! Beginning with Lthe sales manager Christine; Bonito the sales representative; and finally Dan Garcia, the Finance Manager. I live in the Tampa Bay Area & it was worth the 144 mile journey on a Sunday… afternoon. What a difference than dealing with Mercedes if Tampa Bay!
About our dealership
We apologize for the experience you had. Our team strives to ensure all vehicles are in good condition and we are sorry this happened to you. Our General Manager, Tyler Hill, will be reaching out to you personally to address your concerns. For any further inquiries, you can also contact him directly at Thill@gettel.com.
by Azalea Evans on 12/30/2024