Customer Reviews of Mercedes-Benz of Delray
Review type:
Quick service
by DL on 05/07/2025Shawn was great at getting me and out of the dealership quickly. He kept me up to date on the service work and timeline.Mercedes Delray
by Delray chick on 02/20/2024My advisor Evon Dawkins took care of my car by addressing each issue. It is such a pleasure to go to a dealership, be treated as a treasured client and leave with a smile on your face😎Hi Delray, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!
Customer Focused service group
by Ben Antonio on 02/02/2024I purchased a used 2018 Land Rover Discovery. Adam Cardella assisted me get an alignment after purchase. Also, he is assisting me on getting a seckod set of key fob for my Discovery. This may be a safety issue if the first one breaks. I… would recommend this dealership.Hi, thank you for taking the time to share your feedback with us. We appreciate your recommendation of Mercedes-Benz of Delray and we hope to be of service again in the future.
Amazing service from beginning to end
by trishar1 on 02/02/2024My service advisor Kelvin is so attentive and I truly appreciate his kind demeanor and expertise.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
SL 550 2008 hardtop convertible not working
by Tom Sieg on 01/05/2024My top didn't work and I took it in initially for two rams to be replaced. Then 2 weeks later, the top didn't work again and I took it back in. It took 3-4 weeks to replace 4 rams (one of them under warranty). I think more service… managers are needed as multiple calls are not answered and call backs occur maybe 20% of the time indicating the managers are too busy. I put in 2 calls this week and 4 days later haven't gotten a return call back. (Especially after spending $8,500 over 2 months).Hi Tom, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow-up.
Repair sunroof
by Navy Dude on 12/05/2023I had to take the car in twice to get the sunroof replaced. My service representative Evon Dawkins made the events tenable. He’s a good communicator of the good and the bad.Hello, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Mercedes Benz Delray Beach, FL
by Linda O' on 12/01/2023My service Advisor, Shawn Parton, was excellent and transparent. My service was great, and Shawn got us a loaner. He is truly a professional. Sincerely, LindaHi Linda, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. We're always here to provide exceptional service at a great value, we hope you'll consider us again in the future!
10k service on my SLK
by Paulsnow on 11/24/2023Very pleased, staff is friendly and professional, in and out in good time.Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Came in for winshield replacement and got new damage
by VictorD on 11/19/2023I brought my AMG GT Roadster in to the Mercedes Benz of Delray Dealership as part of my insurance claim to get my windshield replaced I talk to Roger Keehfus who has done a great job within his control, however my vehicle end up having new… deep scratches on the paint and the worst car detail job I see this far This issue still being resolved I will update after it gets completed resolved ThxHello, we strive for 100% satisfaction, and we regret to find out that this was not the case. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (561) 291-6095 -- we hope to hear from you soon.
Mercedes Benz of Delray
by Charlie 2023 on 11/16/2023New S500 with totally blank instrument panel screen. Vehicle was left with Shawn Parton who organized for a software update that fixed the problem.Hi, we really appreciate your feedback! If you ever need help, just give us a call. Happy motoring!
Service Visit
by David A on 11/02/2023Was able to receive a service appointment very quickly. The service advisor, Tim, kept me informed throughout the time the vehicle was there. Several other issues were raised and handled. Appreciated the personalization and caring.Hi David, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
My first visit
by Jay wein on 10/26/2023I purchased my car in New Jersey from another MB dealer. When I called for an appointment I was greeted and treated as if I had purchased 29 cars from Delray MB . A warm welcome and pleasant. When I pulled in to the service drive in I was… again warmly greeted and escorted to the waiting area, Shortly a service rep came to meet me and treated me as if he knew me for years. The work was completed on time and as I waited I visited their coffee bistro for a great cup of coffee and blueberry muffin. It was awesome and the owner of the Bistro and his son were friendly and welcoming. While waiting for my car I met some people in the waiting area who weee also warm and friendly. What a great overall experience!!!!!!Hi Jay, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Service on 2014 C3 AMG Edition 507
by T Bird 1950 on 10/17/2023Treated like family! Totally professional and easy to work withHi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great service
by Satisfied on 10/16/2023Great experience from our Service Rep, Michael Vollrath. He took us in fast for emergency repairs, explained what they thought was wrong, what my options were and approximate expenses. He then followed up with us to update status. He made… check out and pick up experience very smooth. Great job!Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Yearly service
by Lindajp on 10/13/2023Everyone and everything was complete on time and with a friendly manner.Hi, your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
MB Sprinter Maintenance
by JohnnyO on 10/05/2023Timely maintenance service completed as promised, and courtesy drop-off and pickup service to your home. Thank you.Hi Johnny, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!
Service on C63 AMG Edition 507
by Tbird1950 on 09/08/2023Always a pleasure, treated like a family member. Been dealing with Mercedes Benz of Delray for more than 15 yearsHello, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Delray. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Great Service
by Rocky81 on 09/07/2023I received routine service for my vehicle. My representative was professional & knowledgable helping to determine what necessary work needed to be completed. I was going to have a family member come to pick me up while my car was being… serviced but the waiting room was very nice, clean, with comfortable chairs and HGTV on the television so I decided to stay and wait. The time flew by and before I knew it my vehicle was ready.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best Mercedes Service
by Malibu Margo on 09/06/2023Courteous service with a smile. My service advisor, Michael Vollrath, always makes a service appointment easy.Hi Malibu, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at Mercedes-Benz of Delray. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
Service
by Captain on 09/04/2023All items were addressed. Very professionalHello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Co Owner
by MB OWNER on 08/31/2023Service rep was awesome and on top of his game. My issue is I waited almost 45 minutes for my car to be deliverd after the fact that I was notified it was ready to be picked up.Hello , thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Mercedes-Benz C-Class
Mercedes-Benz GLC-Class
Mercedes-Benz GLA-Class
Mercedes-Benz GLE-Class
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of Delray. If you ever need help, just give us a call. Happy motoring!
by Niki Abney on 05/09/2025