Customer Reviews of Coral Springs Buick GMC
Review type:
Awesome Experience
First Experience is Excellent
by gindonv on 12/04/2016Just purchased my first Buick at Coral Springs Buick and had an excellent experience. Special thanks to Bruce Bayne, Doug Wilson and Craig Mitchell for all their hard work to make our deal a successful and pleasant process.Good Job
by Swamp_Yankee on 08/25/2016David, our Service Rep, took very good care of our vehicle and provided a pleasurable service experience.Service on Regal
by DeborahGDAR on 08/05/2016updated 08/15/2016Luis Cortez is my service manager. He has excellent customer service skills. He always makes the experience more pleasant.Oil change
by Dsheflin on 07/03/2016updated 08/03/2016Went in for an oil change. Work was completed promptly and professionally.Luis' de la C. review
by Estuardito on 05/26/2016updated 06/07/2016In my case it was recall from GM, everything was done in the time promised. ThanksBest car buying experience in 50 yrs
by Debbie_n_Buck on 03/31/2016Dealership was recommended from Sam's club auto purchasing suggestion. They had best deal actually beat Costco price by less than $3000. Other dealerships told me their price couldn't be met that it was fake to get me into dealership. That… wasnt the case. I was treated fabulously from the second i stepped out of my car till. The moment i drove off the lot. No games just great service, integrity and the best vehicle for the money.2016 canyon
by PerfectTruck on 03/15/2016The dealership did not have the truck I wantedin stock. My salesman, Carmen, went out of his way to search for it. He found the perfect match and I got exactly what I was looking for. I would highly recommend Carmen and Coral Springs… Buick/GMCHappy mom of 4
by Alwaysgoing on 02/17/2016Took vehicle in for routine oil change. No charge it was part of purchasing my SUV. Great customer service.Warranty Service
by Rosecacc on 01/28/2016updated 02/12/2016I just moved to Florida from another state. Found this dealership to be very friendly and definitely wanting to make sure you were taken care of properly.. David my service writer was on top of what had to be done...definitely recommend… this business. ..No Attention to Detail
by lpadron4 on 10/29/2015updated 11/11/2015I dropped off my car on Oct. 8th for repair. I was told that my car was going to be ready for pickup on Oct. 13th. When I arrived to the dealer, the paint job was terrible. There were air bubbles, drip marks, and overspray. The car was… supposedly ready the next day and the paint job was still terrible. Needless to say, I had to visit the dealer a total of four times to have them fix all their issues. There's no attention to detail and there's no reason I had to point out all the issues. Why couldn't the body shop manager or the service advisor find these issues? I finally received my car on Oct. 28th (20 days later!)Extremely happy with my experience.
by renereyes305 on 10/12/2015Shopped around the internet and visited a couple of car dealerships and Coral Springs Auto Mall gave me hands down the best deal and sevice. No games and no bait and switch. My sales rep Dennis McKittie was very knowledgableand… professional, he worked with me to get me the best deal possible. I would definately recommend buying from Coral Springs Auto Mall for your next vehicle purchase.Thank you for your kind review :) We are very fortunate to have Dennis on our team at Coral Springs Buick GMC - he is a great asset to our dealership!! Congratulations on your new vehicle and thank you for taking the time to review us on Edmunds!!!
Worst service experience ever
by Barry123 on 09/18/2015Made an appointment for my vehicle running rough. Showed up and was told they might not get the vehicle fixed due to being busy and they usually do easy things on Saturday such as oil changes. I was called in the afternoon due to my vehicle… being fixed. I picked up the vehicle only to have grease foot prints on both driver and passenger side carpet. I drove the vehicle home and it ran exactly the same way as I brought it in. I called Monday morning and asked for a manager. I was denied speaking to a manager and was told by a nasty receptionist that she is transferring me to a service writer. I was put to voice mail and was not called back. My wife brought the vehicle in that morning. She left it all day and over night. I could not even get a return call from the service writer. When he did he said "I told your wife what was going on". I had asked several different times to speak to a manager with negative results. I felt I meant nothing to the people I dealt with.Dear Barry123, Thank you for taking the time to write your review and let us know your concerns! We value our customers' feedback and like to hear all pros and cons so we can better our everyday practices. We pride ourselves in excellent customer service and it appears that we failed here. I am very sorry for the inconvenience we may have caused you. We'd love to make this right and ensure this does not happen again in the future. Please contact our new Service Director, Marty Perrin at 954-780-5738 at your earliest convenience. Sincerely, Megan Crosby-Borgese
Good Experience
by afunnyline on 07/04/2015My wife and I leased our GMC Terrain, through Michael Borno. A super experience. I'm a very tough but loyal buyer. Michael is excellent at what he loves doing; making U happy. My car was brought in for a car wash. Bad choice on a very… busy weekend. Everyone was truly busy. The service manager saw me waiting, and came over for my keys to take the vehicle for a good wash. He also explained he was able to sweep the floors, if needed. I left happy and very impressed. I do go back for routine maintaining service. Very satisfied.Awesome Experience with Car Purchase
by SilverBlue2015 on 06/03/2015updated 06/11/2015My husband and I are COMPLETELY SATISFIED with our experience at Coral Springs Auto Mall (Buick and GMC dealer). Kathy Howell was awesome! Respectful, courteous - she listened. Promoted cars with knowledge. Made us feel comfortable, never… pushy (hate that). We went to look and left with a new car because of her and, naturally, Charles. He was friendly, great sense of humor and tremendously reassuring during what became a stressful moment for me personally (always tend to look at negative vs positive). Doug - very nice, knowledgeable, offered plans/options without being pushy. Three professionals and, undoubtedly, assets to your organization!Great sales experience at this Buick Dealership
by FLnurse120 on 04/01/2015I had the best sales experience ever at the Coral Springs Buick GMC automall! The salesman was polite and professional and didn't waste my time. He worked hard to get me the best price and trade-in which I really appreciated. The finance… manager was just as efficient at obtaining the best interest rate! What more can I say! I am definitely going back for another Buick and would really recommend them to my family and friends for a great sales experience!!Thank you so much for taking the time and providing your kind feedback! We strive each and every day to ensure our customers are 100% satisfied with their purchase giving them the best customer service! Welcome to our Family, we look forward to having you back!!
Quick appointment fast service
by bonabob1 on 11/11/2014Just as described. Made appointment on line for same day. Arrived, and vehicle serviced and washed in one hour.Thank you for the 5 Star Review! We look forward to having you back at Coral Springs Buick/ GMC :)
Purchased 2 vehicles with no regrets
by bonabob1 on 11/11/2014I leased 2 GMC's from them within 6 months. A Terrain and an Arcadia. Best leasing experience since I started leasing in 1995.Thank you for the 5 Star Rating! So happy you are loving your 2 GMC's - we can't wait to show you some of their new vehicles ;) We look forward to having you back soon! Best, Megan Crosby-Borgese
Great Service - Efficient and Personable Service People
by cwiklik on 10/16/2014Had a 10:00 appointment - took my car in immediately. Only problem - thought oil change and tire rotation would take a lot less time. Completely satisfied except for the above. Love the finishing touch of car wash!! Would recommend… dealership to friends and family. DianeThank you Diane for your feedback! We are constantly looking for ways to improve our customers experiences and shorten their time waiting for their car to be serviced. We hope the next time your visit, we have mastered this :) Thank you for being part of our family!! Best, Megan Crosby-Borgese
my new car
by yasneymiguel2 on 09/11/2014my experience with mr: Craig B, was great. He was very clear and specific. Also the finance department was better than the first time when we bought our first car in this dialer.I recommend this dialer to a friend.Doesn't honor contracts
by rhdx5 on 08/08/2014On 12/27/13 I went to Coral springs AutoMall GMC to look into purchasing a new vehicle. I found a 2014 GMC Sierra that I liked but had a few reservations about it. The vehicle has an in dash display but does not have GPS navigation. I was… concerned about this as I travel a lot and they informed me that the in dash display was not upgradable to include GPS. Meaning a software update, It would require an entirely new hardware to be capable of GPS. I was concerned enough to walk away from the car. They then told me that the vehicle had onstar and that could function as voice turn by turn navigation but that onstar requires a subscription and all Gmc vehicles come with a 6 month trialof the service standard. After much discussing they agreed to provide 2 years of onstar service and included it in an addendum to the contract. I purchased the vehicle and left. As the free 6 mo. trial was coming to an end onstar notified me about my service ending. I then attempted to contact the finance department. I called and left message on general finance voicemail 5/7/14 - no callback 5/8/14 - no callback On 5/10/14 I called the salesperson who sold me the vehicle (Elan O) and left a message on his voicemail, I recieved a call back from Fred M (finance manager i was told) and was told they had no record of the contract addendum. I told him I had a copy and could send it to him, he said he would contact me shortly and give me the address to send my copy to. I contacted Elan O again and left voicemail informing them I was never contacted by Fred M so that I could send the information. 5/11/14 I contacted Elan O again and left a voicemail. I recieved a call back from Elan who informed me Fred M would be texting me the email address to sent the information to. I recieved the text and emailed the contract adendum as instructed. 5/14/14 no contact yet from dealer, called and left message on Fred M's voicemail. 5/15/14 no contact, called and left message on Fred M's voicemail again. 5/17/14 called dealership and spoke with sales manager, I explained the issue to him and he said he would have Fred call me as soon as he got back in this afternoon. 5/19/14 Recieved call from Fred M telling me to purchase a 2 year subscription and they would reimburse me the cost. 5/28/14 called and left message with Fred M trying to get specifics on what was needed to process the reimbursement so there would be no issues. 5/29/14 called and left message again with Fred M seeking specifics as to what was required for reimbursement to process. 6/27/14 purchased 2 year subcription from onstar for $581.94 requesting receipt since I was unaware if anything else would be needed. 6/29/14 receipt emailed as instructed with request for response to email notifing me they recieved it and an estimated time to process. 7/15/14 called and left message with Fred M asking for status. 7/16/14 called and left message with Fred M asking for status. 7/18/14 called and left message with Fred M asking for status 7/20/14 emailed receipt again to make sure they had it, called and left message with Fred M again still no contact from company. 7/22/14 Called Fred M again he answered and I was told he submitted the receipt about 10 days ago. He was unsure of time required to process. 8/7/14 received check in mail for $81.44 I have had to contact The Better Buisiness Bureau I do not reccomend this dealer.First off, thank you so much for taking the time to write your review and provide us your feedback! Since your review last August and since your visit over a year ago, we've revamped our entire management staff taking on a new President. Please give us an opportunity to make this up to you and show you some of the changes we have made! If you need anything, anything at all in the future please don't hesitate to contact our GM at Buick/ GMC, Mark Gregg at 954-796-6923. We'd love to have you back at Coral Springs Buick/ GMC! Thank you, Megan Crosby-Borgese
Great buying experience
by redbwoyhenry on 08/01/2012updated 06/13/2025Great service and outstanding finance dept.
WELCOME TO CORAL SPRINGS BUICK GMC
The team at Coral Springs Buick GMC works together with one goal in mind - to provide our customers with the highest quality service available. From our friendly sales staff to our flexible finance department, we help our customers find and finance the vehicle they want.
We proudly offer all-new Buick and GMC cars, trucks and SUVs. In addition to our new Buick and GMC inventory, we also have a great selection of used vehicles from a variety of makes and models and Certified Pre-Owned Buick and GMC vehicles. Regardless of what type of vehicle you are looking for, there is something within our inventory at Coral Springs Buick GMC that will meet all of your wants and needs. Our finance department experts are always willing to sit down with you and work with your unique credit situation to get you the low rates you deserve! We work with all customers regardless of if you have bad credit or no credit at all!
- Instant Financing
- Complimentary Coffee
- Rental Car Service Onsite
- Cable Television
- Collision Repair/Body Shop
- English
- Spanish
Thank you so much for your kind words, Joanne! We truly appreciate your continued loyalty to Coral Springs Buick GMC. It's wonderful to hear that you and your niece had a smooth and easy car-buying experience with Mo Alani. We look forward to welcoming you both back for your next visit! The Coral Springs Buick GMC Team
by Coral Springs Buick GMC on 06/06/2025