Mercedes-Benz of Coral Gables
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Customer Reviews of Mercedes-Benz of Coral Gables
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This is what buying a car should feel like!
by H28Perez on 03/12/2025Wonderful experience buying my vehicle from MB of Coral Gables, FL. Edwardo Calderon was my go to person. No pressure, very transparent, communicated well and worked with his colleagues to ensure my satisfaction. Thank you to everyone at… MB of Coral Gables.Mercedes level experience, from start to finish...
by Diego on 12/29/2024I was close to finishing my lease and I went to see options, helped by Winston Simpson, my trusted person for many years and more than 12 cars, for me and my family... his service only improves over the years... And now in Mercedes Benz of… Coral Gables, it also offers me the best possible options and prices. I saw 5 options, we analyzed them together and chose one. All soft, calm and listening to my needs. I also congratulate the people of Finance, excellent attention. Dealer and highly recommended equipment!!!**Outstanding Car Buying Experience**
by Mirtha vargas on 12/28/2024I had an excellent experience working with Winston Simpson at Mercede Benz . From the moment I arrived, he was friendly, professional, and extremely knowledgeable about the cars. He took the time to understand my needs and helped me… find the perfect vehicle. What I appreciated most was his transparency throughout the process, answering all my questions about pricing, financing options, and the vehicle features without any pressure. The entire buying process was smooth and efficient, and I felt confident in my purchase. I highly recommend [Salesperson's Name] to anyone looking to buy a car. It was truly a pleasure to work with him, and I will definitely return for future purchases.Amazing experience!
by Cindy A on 12/27/2024Winston is a stellar sales professional who is really intuitive with clients in helping them identify the perfect car for their needs. He showed me both EQB and GLB vehicles and was very patient as I worked to choose which one was the best… fit. Jorge in finance operates with high integrity and presents clients with options that will best suit them. The whole process was very transparent and I highly recommend these group of incredible professionals.Si puedo darles un consejo es que busquen a Winston Simpson como vendedor
by Gaby Rosales on 12/27/2024No vayan a buscar a más nadie de corazón Tuve un inconveniente que pensé que no podía resolver y Winston have lo imposible posible! Desde 2016 me ha ayudado a mi y a recomendados a hacer nuestros sueños realidad con los carros, les hace el… proceso fácil y es muy atento y amable, se vuelve prácticamente de la familia. Es un placer trabajar con el de corazón búsquenlo y comprobarán ustedes mismos lo que es ser bien atendido en un concesionario 100/10 para WinstonOutstanding
by Antonio Garcia on 10/08/2024I want to share my exceptional and beyond experience at Mercedes Benz Coral Gables I have purchased more than 20 cars in my short life in USA but nothing compared to the professionalism, courtesy, kindness and transparency in this Dealer I… would like to recognize 3 persons that made my experience outstanding Gabriel Camps the general Sales manager, Jose Santiago Sales manager and Alejandro Diaz Sales Representative they took their time to call me from their personal cell phone and make sure I was more than happy with my purchase were kind and had a lot of patience, this is a highly recommended place to make your car buying process out of the ordinary once More Alejandro, Jose and Gabriel thanks so muchthe worst experience buying a car
by Jesus garcia on 06/09/2024I have purchased two cars from Mercedes Benz Coral Gables, and my first experience was wonderful and exceptional. My salesman, Ralph Perez, is unparalleled and simply the best; in service, Frankie and Marco are outstanding. My… disappointment and frustration lie with the financier, Sergio Betancourt, who, aside from being rude and despotic, gave me the worst deal imaginable. I believe no one would treat even their worst enemy this way: Less than a month ago, I leased a used GLE 350 with approximately 5,500 miles. I made a $4,000 down payment, leaving me with $2,000 monthly payments for 36 months. At the end of the lease, if I want to buy the car, I have to pay about $41,500. This means the car will end up costing me $117,500, whereas the current market price for this car is $80,000. I went to his office politely to request a reconsideration, and his response was: "That’s the contract, and you signed it. Goodbye." He turned his back on me. When I tried to speak to him again, he walked away. Do not make the mistake of letting him finance your car; he is the worst. Unfortunately, my relationship with Mercedes Benz will suffer as I will be taking legal action. I hope Mercedes Benz Coral Gables considers this review and teaches this man ethics, how to help, and how to respect clients, because people like him drive customers away. If you go there, remember the name Sergio Betancourt—stay far away from him. To avoid risks, tell your salesman that you want nothing to do with this financier or simply go to another dealer. Be very careful when going to this dealer. They have the entire strategy very well planned; In sales the service is unbeatable, in service the attention is the best. Everything prepared so that when you go to financing, you feel comfortable and confident!!! That's where reality begins with this dealer, they treat you like family, and the reality is that they are calculating financing for you, totally beneficial for them and the worst deal of your life. Without knowing it, you will be signing the purchase or lease of a car, with which you are giving up your kidneys and eyes. When you go there, be accompanied by a car financing advisor, do not go alone because the same or worse thing could happen to you than what happened to me. And the worst thing, when they send an email to the financier to give them a response regarding that death contract that he gave you to sign, he NEVER answers it and leaves you without a response, and when you personally go to ask for an explanation, everyone tells you. They fall over themselves to try to make it look like you did the best deal. DO NOT GO TO THAT DEALER. They also include guarantees in the contract, which one did not ask for. DO NOT GO TO THAT DEALER. It is my humble recommendation2024 MB G63
by Marcelo Fernandez on 04/30/2024As always excellent experience on the purchase of my new car. Have been doing business with them since 2001, hope for many more years to come. I will give Juan Gonzalez and Carlos Parera 5 stars ratingExperience
by stephan coles on 04/28/2024I bought a G63 fom your dealership. Peter Warwar took my order last year in May 2023 and stayed in touch throughout until I took delivery earlier in April 2024. Peter is a true professional who understands the need to communicate clearly… with his clients. at a time when true, good customer service seems to have become an option for many salesmen, Peter's kindness and knowledge of his craft has made my experience truly a satisfying one.Great experience
by Ash Chugani on 04/21/2024Great experience dealing with Mercedes-Benz of Coral Gables. Rick Vega was great to work with and I highly recommend him.Mercedes-Benz of Coral Gables Exceptional Across The Board
by Charmaine Cleaves on 04/17/2024Thrilled to be back! Unparalleled Customer Sales Experience to date. Kudos to General Manager Mike Rodriguez, Sales Director Ariel Manso, Sales Manager Ray Blanco, Sales Representative Jorge Martinez & Financial Services Consultant Luis… Soto. Thank You All Sincerely.Yes
by Catherine Pena on 04/03/2024Thanks for the support with the process. It was a pleasant experience.Wonderful vehicle
by Wonderful vehicle on 04/02/2024Sales representative showed a great knowledge of the product he represented and applied an excellent customer service. Congratulations to Coral Gables Mercedes Benz for having in their payroll this kind of person. Sincerely, Fernando… RamirezGreat first time car buying experience
by Andrea on 03/20/2024The people at MB Coral Gables were very courteous and transparent throughout the car buying process. After searching and talking to other dealerships for months I finally came across one that wasn't trying add on other products and… coverages that I don't need. They explained and broke down all the costs over the phone and when I came in they were thorough in going over all the details on the car. Overall very satisfied with my decision to go with MB Coral Gables!Professional All The Way
by Michael Q on 03/08/2024I went to Coral Gables. It was professional and easy the whole time. I mentioned I had to leave in an hour, and they expedited the whole process and I left with my new car on time. Highly recommend Carlos Escobar as a salesman and… Francisco in the finance department.Great Experience
by Jose Garcia on 03/06/2024It was a pleasure to buy a car from Nadir and Hector they are complete professionals and extremely helpful. It wasn't easy to find the right car for my 17 year old daughter.Thanks againSmooth Sailing
by Ene3 on 02/29/2024Everyone I met was friendly and wonderful. Even met the manager himself.E350
by Mily Lopez on 02/29/2024The team at Mercedes Benz of Coral Gables truly made our car purchasing experience a memorable one. From the moment we walked through the doors, we were met with exceptional professionalism and dedication. Our salesperson, Reggie… Gonzalez, was extremely knowledgeable about the Mercedes brand and helped guide us towards the perfect car for our needs. His attentiveness to our preferences and needs truly made a difference and made the entire buying process smooth and enjoyable. Francisco Díez Rivas was a true professional in handling the financial aspects of our purchase. His knowledge and expertise in financial services were evident in every step of the purchase process. He made sure we fully understood all aspects of financing and insurance, and his transparent approach gave us peace of mind. He was patient, thorough, and professional, making our purchase a smooth and hassle-free experience. Overall our experience at Mercedes Benz of Coral Gables was outstanding. We always felt valued as customers, and every step of the purchase was handled with outmost care. Thanks to the exceptional service provided by Reggie and Francisco, we didn’t just leave with a new car, but with the assurance that we chose the best dealership for our needs. I wholeheartedly recommend Mercedes Benz of Coral Gables to anyone in search of a top-notch car buying experience . ☺️Retired
by Renemoscoso1 on 02/18/2024I want to share my Amazing experiences at Mercedes Benz of Coral Gables. Thanks to Senior Sales Executive Gustavo Guerra with the professional way of conducting himself with knowledge and guidance made it a reality and Ms Lorena Renteria… Director of Mercedes Benz Service Department which both of them made me feel at home.Awesome leasing experience.
by Marceliano Badillo on 02/18/2024I have been leasing vehicles from Mercedes Benz of Coral Gables for a while and it has always been a great experience, this time was a little different, it was my first time experiencing EV and my sales person made it easier in… understanding the EV, at the end it was greater experience than I expected, Thank you Carlos Pereda.Amazing Experience
by Amazing Experience on 02/12/2024It was an amazing experience to do business at this location. Our sales rep, Santiago Rey, and full dealer staff made a great job to accommodate our needs.
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