Mercedes-Benz of Coral Gables
Customer Reviews of Mercedes-Benz of Coral Gables
2024 MB G63
byon 04/30/2024
As always excellent experience on the purchase of my new car. Have been doing business with them since 2001, hope for many more years to come. I will give Juan Gonzalez and Carlos Parera 5 stars rating
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Emergency flat tire service
byon 05/01/2024
My wife encoutered a flat tire issue last Saturday. We called and immediately were told to got to the dealership. She went, and after a couple of hours, she had a replacement tire . While there, she had a very relaxing and quiet time, arare moment in today's world.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
2024 MB G63
byon 04/30/2024
As always excellent experience on the purchase of my new car. Have been doing business with them since 2001, hope for many more years to come. I will give Juan Gonzalez and Carlos Parera 5 stars rating
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Recalls
byon 04/30/2024
My car had two recalls and the job was completed within the allotted time frame. The staff was friendly and professional. Overall, I had a positive experience with this dealership and highly recommend it.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Experience
byon 04/28/2024
I bought a G63 fom your dealership. Peter Warwar took my order last year in May 2023 and stayed in touch throughout until I took delivery earlier in April 2024. Peter is a true professional who understands the need to communicate clearly with his clients. at a time when true, good customer service seems to have become an option for many salesmen, Peter's kindness and knowledge of his craft has made my experience truly a satisfying one.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Service Representative
byon 04/26/2024
A-1 Attention, Service, Cooperation, Detail.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great as usual!
byon 04/26/2024
My advisor Rosie Ruiz is always very helpful and accommodating
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mr
byon 04/23/2024
Service was impeccable, very professional courteous and quick.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great experience
byon 04/21/2024
Great experience dealing with Mercedes-Benz of Coral Gables. Rick Vega was great to work with and I highly recommend him.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Mercedes-Benz of Coral Gables Exceptional Across The Board
byon 04/17/2024
Thrilled to be back! Unparalleled Customer Sales Experience to date. Kudos to General Manager Mike Rodriguez, Sales Director Ariel Manso, Sales Manager Ray Blanco, Sales Representative Jorge Martinez & Financial Services Consultant Luis Soto. Thank You All Sincerely.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
- Did the dealer honor all commitments made? Yes
Best place - Drive 1 hr, I trust it
byon 04/12/2024
Recently I moved from coral gables to parkland, and went to the coconut MB for my scheduled maintenance, got a $16k estimate. I now drive 1 hr to coral gables MB dealership, I trust them, been with them since 2015, won’t go to any other dealership. They have never done me wrong, and the service staff (Aldo) are fabulous.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
A/C Repair
byon 04/10/2024
Holli, my service advisor, was great...as usual. She kept me informed every step of the way. She cares for her customer, and it shows.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Yes
byon 04/03/2024
Thanks for the support with the process. It was a pleasant experience.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
Wonderful vehicle
byon 04/02/2024
Sales representative showed a great knowledge of the product he represented and applied an excellent customer service. Congratulations to Coral Gables Mercedes Benz for having in their payroll this kind of person. Sincerely, Fernando Ramirez
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
PRESIDENT
byon 03/26/2024
the service is good, but very expensive spare parts and labor .
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? Yes
Excellent Service
byon 03/26/2024
Awesome job by Frankie. He was quick, knowledgeable , thorough and very flexible in finding a loaner.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Mercedes Service
byon 03/26/2024
The Service department at Mercedes Benz of Coral Gables is exceptional! The customer service and attention to details are exactly what one would expect from MB. Specifically, Marcos, my service advisor is amazing.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Great first time car buying experience
byon 03/20/2024
The people at MB Coral Gables were very courteous and transparent throughout the car buying process. After searching and talking to other dealerships for months I finally came across one that wasn't trying add on other products and coverages that I don't need. They explained and broke down all the costs over the phone and when I came in they were thorough in going over all the details on the car. Overall very satisfied with my decision to go with MB Coral Gables!
- Recommend this dealer? Yes
- Did the dealer honor all commitments made? Yes
Frankie Cao
byon 03/20/2024
Frankie Cao is an excellent service advisor, that takes the time to explain all issues with your vehicle and constantly keeps one informed of the service process. Extremely professional and a pleasure to work with.
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Truly, exceptional
byon 03/15/2024
Going into service at your dealership feels like visiting family. Byron and David, who I believe is ahead of service are both exceptional people and their follow up is incredible. I love the new touch of the auto technician giving you a report. There are a lot of places to buy my car, but I come to your dealership because of the service, and of course the amazing pastries
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
The best customer assistance by Mr.Freddy
byon 03/09/2024
Every process is very fast and smooth , thank you
- Recommend this dealer? Yes
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
Professional All The Way
byon 03/08/2024
I went to Coral Gables. It was professional and easy the whole time. I mentioned I had to leave in an hour, and they expedited the whole process and I left with my new car on time. Highly recommend Carlos Escobar as a salesman and Francisco in the finance department.
- Recommend this dealer? Yes
- Purchased a vehicle from this dealer? Yes
