Customer Reviews of Monaco & Sons Mtr Sales
Review type:
Ford Service is consistently dependable
by ArnoldG on 09/14/2023We bought our first Ford from Monaco in 1975, at recommendation of my father-in-law. Benn using them to service our Fords ever since. I currently own a 2020 Escape, which I am having Monaco do regularl maintenance and a safety recall. They… have complimentary pickup and delivery service for vehicles that are left for the day.Monaco Ford Glastonbury CT
by PJM 132 on 08/02/2023We have been doing business with Monaco Ford for about 35 years. Without a doubt this is the best place to purchase a reliable new or pre-owned Ford or service the same. Professional friendly and helpful staff trained technicians that know… how to service and repair my vehicles properly Keep in mind that we can spend our money anywhere but I choose Monaco Ford. This is a family owned business for 4 generations that take excellent care of their customers. The Monaco's are very active in veterans and community affairs. In all my years of being a customer I have nothing but very high praise for Monaco Ford.
Service visit
by Greg review on 06/06/2023Very well done and timelySil/Carr
by Wayne jr on 04/04/2023Jay is always a pleasure to deal with and is very accommodating in scheduling our vehicles.2020 Ranger
by Bronco1966 on 02/07/2023Good communication regarding the repair process. Great service, good people!Fantastic service love this dealership
by Happy custo on 01/17/2023We have been Monaco Ford customers for over 30 years. The service is exceptional, talented appointment coordinator who knows how to properly take care of the customer's needs. Outstanding knowledgeable service advisors who know your car.… Factory trained technicians with all the latest tools no guessing on what your vehicle needs. The dealership is modern and clean and everyone is friendly. These are the reasons I chose to trust Monaco Ford. The safety of my family is extremely important so no other shop touches my suv.fix paint problem
by garycoltey on 12/22/2022updated 12/27/2022work was well done service was inpeckbleMonaco Is The Place To Go!
by Dan on 01/10/2018After having a bad experience at another Ford dealer, Monaco Ford definitely made up for it!! After recently contacting Monaco to install an electric starter in my Super Duty, I had an outstanding experience! When I called with a few… questions and to schedule an appointment, Jerri in service was such a great person to work with!! She was very nice, helpful, and knowledgeable with every question! When I walked in, I was greeted by Megan at the front service counter who was also very helpful. She took down all of my information and went through expenses with me! Then I met Andy, he has been installing car starters for years and definitely knows what he’s talking about!! He was very kind and was also able to answer all of my questions about my newly installed product! This dealership was very impressive from my first phone call to my first step into the beautiful and very clean dealership. Lastly, the customer waiting room was so comfortable and it felt like home, sitting next to the fireplace and reading a magazine. I would definitely recommend Monaco Ford to anybody and I will definitely be back for my Super Duty needs! Thank you to everyone in the Monaco crew!!Back up Camera Problem
by Rosiebee on 10/30/2016updated 11/08/2016Had trouble with backup camera and they put in a new camera and it is working fine. Both mechanics and customer service was excellent.service
by pattie51 on 10/29/2016updated 11/08/2016very professional, friendly and I felt like everything was explained well.Hi Pattie51, thank you for the great review. Here at Monaco communication is always key for us! We are glad to hear you felt everything was well explained for you :)!
Car service
by Farmerback on 08/27/2016updated 09/07/2016In and out in a timely fashion. Also job well doneHi Farmerback, thank you for taking the time to leave our service department a 5 star review! :) We look forward to doing business with you again.
Outstanding Service
by Shelby08 on 07/18/2016Dealership took exceptional care of my Shelby Mustang brought in for service and factory recall. As with any specialty vehicle, there are always concerns in leaving it at a dealership. Not at Monaco Ford. Everyone from sales, service,… service writers and technicians took great care of my vehicle. My service experience was and has always been outstanding.Hi Shelby08, Thank you for your continued business here at Monaco. We always strive in giving our customers the best possible customer service :)! We look forward to working with you in the future!
Oil Change - F150
by Scottykid on 07/11/2016Very clean dealership, friendly service staff, and excellent lounge!!Hi Scottykid, thank you for leaving us such a great review. We are glad you had a great experience here and enjoyed our new customer lounge :)!
great service
by Kristine18 on 07/04/2016Mike Denis gets it done! I arrived at noon to pick up my truck, which was scheduled for 7 am, and it had not even been started. Mike made sure it was completed and I was on my way within 40 minutes!Hi Kristine18, we apologize for the inconvenience of your vehicle not being finished in the time of your arrival, but we are pleased to hear that Mike was able to get you in and out in a timely manner! We look forward to working with you again!
great service
by ecky1115 on 06/20/2016everyone was very helpful as they always are. We only take our cars to monaco Ford.Hi Ecky1115, thank you for taking the time to leave us a service review. We are pleased to hear you always have a great experience with us, and we thank you for the continued business :)!
Big Blue Service
by tommyt13 on 06/16/2016My Service representative Pat was very helpful to keep me informed as to the progress of my truck repairs. He called me to get approval for repair costs that exceeded my initial limit. No surprises and great communication with me.Hi Tommyt13, we are pleased to hear about your service experience with us. Communication is key here with us at Monaco, we are always upfront with customers so they'll know what to expect during their service appointments :) thanks for taking the time to leave us a review!
very good service
by pgmmiff on 06/01/2016Staff very helpful. They were able to get my suv done earlier than anticipated. Very friendly answered all my questions.Glad to hear that your service appointment went well! It's great to know that all of your questions ad concerns were answered and that the vehicle was ready in a timely manner. We appreciate you choosing our dealership for service, and look forward to working with you again in the future (:
Mustabg GT
by RedRocket45 on 05/26/2016Everyone did a nice job. No complaints. They even parked it in a safe spot after yhe service so it would not get hit by another car's doors.Thank you for the review! We're happy that you were satisfied with the service on your Mustang. Your business is appreciated and we look forward to seeing you again (:
Professional Services
by Pistol_Pete18 on 05/20/2016I purchased a 2010 CPO Ford Escape 3 years ago from Monaco. I've been very happy with Monaco and continue to have my vehicle serviced there even though there are Ford dealers closer to me.Hi there! Thank you very much for making the trip to our dealership to purchase and service your vehicle. It's awesome to hear that your experiences at Monaco's have always been positive. We appreciate you doing business with us and look forward to continuing in the future (:
Excellent experience!!!
by LDuggan1988 on 04/30/2016updated 05/08/2016I leased a 2016 Ford Fusion recently and am in love with the vehicle. Aaron was a fantastic salesman very knowledgeable of the car, the features, and price points. Rick was equally fantastic with helping me through the financial process and… was very friendly and approachable. Thanks so much for having a great business!Thank you so much for the review! It's great to hear that purchasing your new Fusion was a positive experience. Our sales team does their best to make sure all of our customers are well informed on their new vehicle, and it's great to hear that you felt comfortable with the vehicle and financing options. We appreciate your business, don't hesitate to reach out to us in the future with any other needs you have!
great service
by RDRD1313 on 04/25/2016I am grateful that this dealership could fix an ongoing issue that no one else could solve.Hi there! First off, thank you for leaving a review, we appreciate it. We're happy to hear that the ongoing issue with your vehicle has been resolved! Thank you again, and we look forward to working with you again in the future!
Ford F-150
Ford Explorer
Ford Edge
Ford Bronco Sport
At Monaco & Sons Mtr Sales Inc, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our Ford financing team are experienced in processing auto loans & leases and have the bar set at the top rung every time. You can count on finding a loan or lease option that puts the Ford Escape, Fusion, F150, Superduty or Explorer of your dreams in your driveway, on your terms.
When you're ready to return to our Glastonbury dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires.
- Complimentary Coffee
- Cable Television
- Customer Lounge Area
- After Hours Drop-Off
- Authorized Parts Store
Hi Rosiebee, we are happy to hear that your new camera is working just fine! If you have any other issues with it, please don't hesitate to contact us here at Monaco with any questions! We are always here to help :)!
by monaco_ford on 02/07/2017