Lia Hyundai of Enfield
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Customer Reviews of Lia Hyundai of Enfield
Review type:
Attentive and helpful assistance from staff
by Paul on 05/21/2025
updated 05/27/2025
Very pleasant and non-pressure experience.
74 reviews
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Great Service
by yorkilover on 01/23/2013updated 06/10/2025Let me start by saying I have service here before and this time was a much differnt experiance! My car would not start, so I had it towed to Lia Hyundai in Enfield. When I Arrived I was greeted and waited on immediately. I waited in their… new waiting area and made myself a cup of coffee. Was greeted by many other people as a i was waiting for my car. Once they found out what was wrong with the car a part had to be ordered and it would take a couple days to come in. They put me in a loaner, a Brand new 2013 sonata. :-) This place has really changed their ways of doing business and completly remodeled their showroom and waiting area. A much more weloming atmosphere. thanks againPoor Customer Sales Service and [non-permissible content removed]
by kayiad on 08/30/2013updated 06/10/2025On July 19th I went in search of a used 4dr sedan at Lia Hyundai in Enfield. I returned on the 20th to discuss my options. I thought things were going well after looking at a few different cars. Lia Hyundai had a car just come in that they… were going through inspections on and told me it would be a certified used car. When I returned there for the third time on July 22nd to close the deal on the car (in which I was told it would be the same price as the one I test drove) everything changed. Now the car was more expensive. When I told them it was my final offer then all of a sudden they’re telling me, “Maybe we should look at another car.” Lia Hyundai offered a slightly smaller version of what I was asking in which I thought would be okay but then they offered me the cheapest car on the lot (a 2 door hatchback). That’s when I walked out. Shortly after leaving I received a phone call informing me that suddenly they were able to get more for my trade-in and Lia Hyundai would accept my offer if I came back right away. I asked if the car was going to be certified and they said yes. Lia Hyundai told me the car would also have brand new tires and brakes. So I said okay and returned. I actually started getting excited about the car. I was more excited when I finally left there on July 25th with the car but that was short lived. Lia Hyundai neglected to tell me that I would not be getting a key fob with the car until I was there signing papers and walking out the door. When I asked why I would not be getting a fob they told me that the car didn’t come in with one so they didn’t have one to give me. What good is a security system if you can’t activate or deactivate the alarm without using the key? I told Lia Hyundai that for the year of the car (2011) the key fob came standard with two but according to Lia Hyundai there was “nothing they could do about it”. So I inquired about ordering one through the dealership. Lia Hyundai told me that they could not order one but they suggested that I go to a third party down the road and mention their name and they would give me a good price. I went to the third party and asked for pricing. They were willing to do it for $150.00 (The price for a complete new keyless entry system). I called another Hyundai dealership and they informed me they could order a key fob for me and that I could order it through any of their dealerships. Now as promised the tires were done but only the front brakes were done. As something didn’t feel right I brought the car to a mechanic and asked them to take the car for a test drive shortly. They confirmed that the rear brakes were grinding and need to be replaced and that this is a safety issue. I returned to Lia Hyundai on Monday July 29th and questioned them why the brakes were not being fixed and why was it that I could get a key fob ordered through any other Hyundai dealer but not this one. Lia Hyundai stumbled and said “Who told you this? We can get you one. I will get you one at dealer cost.” Lia Hyundai then had the service manager look at the brakes but all he did was pull the tire off, measure the brake pad thickness and said they were fine. He did note that “there was a bit of surface rust on the rotor and after a week it should go away”. I turned to the service manager and told him he should really take it for a ride and it was not just the brake pads. He said trust me if it’s not gone in a week then bring it back. After not hearing anything more about the key fob by Saturday August 3rd I decided I was going to go back to the dealership and fight again to get the brakes fix and fight for the key fob. That morning I happened to be cleaning my window when it dawned on me to look for the VIN etching I paid $159.00 for. Nowhere on any window was there any etching. When I demanded that the brakes be taken care of and asked the status about the key fob. I then questioned them about the VIN etching and they asked me, “Did you pay for it?” I said, “Yes and ask them if they want to see the invoice?” (That they automatically put it on even though it says optional). They never replied to that question. Lia Hyundai then treated me like I'm completely stupid. The salesmen points to the VIN plate on the dashboard and say "Well isn't that it?" I explained to him that what he was pointing at was the manufacturer’s VIN plate and that was not etching! I have to wonder how many unknowing or naive people actually fall for their tricks. If someone didn’t know better they would have paid $159.00 for nothing. I have been nothing but completely insulted and lied to and my whole experience of being excited about buying a newer car has been completely demolished. I didn't even get a spare key. The cost of a spare key is $150 +. I had to fight for everything. Never again!Horrible Experience
by nted on 03/21/2014updated 06/10/2025I would never recommend someone to go and get a car from this dealership. Don't get me wrong I cannot stand car dealerships to begin with but the woman I had was absolutely horrible. I had called a few days in advanced to have my car, which… I would trade in, get appraised by them so I can tell how much I would be able to put down on a car, and then pick out the type of car I wanted from their lot and just sort of play around with numbers. While the lady had asked me what I was looking for in a new car, like the color of the car car, interior and if it had a moonroof I thought she would be picking out cars from the computer to go over numbers with me. WOW WAS I WRONG. The dealerships not only did not let me know a rough estimate of what they would give me for my car, which is what I made the appointment for, but they also could not even price out a car for me. The lady got the manager who kept trying to push me to test drive a car and after continuously telling them I did not want to an I only wanted to figure out the money part and monthly payments the manager told me I would be able to finance it cheaper than buying it. Ok I though that s a good idea, the lady I was working with came back and told me I was not eligible to do tat, something with the money I was putting down or something. Long story short, the saleswoman had a horrible attitude and started huffing and puffing once I told her I did not want to test drive today, never told me any monthly payment prices, could not even give me a starting example of a monthly payment, and had the worst attitude. Manager was beyond pushy and would listen to what you wanted to say but would just ignore everything and say what he had to say. Worst car dealership EVER.Great Experience!!!
by YorkiLover on 01/15/2013updated 06/10/2025Lia Hyundai Of Enfield did it for me!! It was the best car buying experience I have ever had. I have purchased several cars in the past and hated every bit of it untill I met my saleperson Ketsana and the General Manager Sal at Hyundai of… Enfield. My credit is not the best and my budget is very small. I was treated with RESPECT and CARE even with my credit issues, this did not happen at other stores I went. Ketsana helped me pick out my 2010 Hyundai Elantra and within 2 hours I was driving home in my car! Thank you Ketsana and Sal for all your help, i will send many people your way.BUYER BEWARE!
by yanming on 10/08/2011updated 06/10/2025At first, this dealer was pleasant and we settled on a good out the door price but this was a tactic to gain my trust. Once I went into the finance department they sneaked in GAP coverage and increased the promised price. Of course, since… they were skillful in winning my trust, they were able to rush me through the paperwork, focusing on the monthly price, and I did not realize the total out the door price had increased by about $1000. Once I reviewed the paperwork, and realized I had been deceived, I returned to the dealer as soon as possible but they justified their unethical behavior by pointing out my signature on the purchase order. Naturally this made me upset, but their customer service strategy was to point out my signature several times, never acknowledging their unethical behavior, and instead, telling me directly that I was wrong, the sales lady named Mary unprofessionally and incorrectly started accusing me of having marital problems, and eventually they asked me to leave with the threat of the police when they concluded that I would not be satisfied with their explanation. So to summarize, BUYER BEWARE! This dealer might gain trust up front, only to rip people off during the financing and they will only threat to call the police when confronted about their behavior. The sales person is Mary, the sales manager is Justin and the financial representative is Tim.Excellent
by America54 on 03/03/2013updated 06/10/2025They were so helpful. They helped me find a great car. Customer service was so nice. Tina from Lia Hyundai answered all of my questions and was was extremely knowledgeable and kind. I would highly recommend Lia Hyundai.Horrible
by nextnme on 02/28/2014updated 06/10/2025Totaled my beloved 2008 Pontiac G8GT in a snow storm 2014 :-( I started looking for AWD used cars. Found a used BMW 3 series x-Drive. Price was okay, mileage was okay, but the car needed work before I picked it up. They said they would not… do ANY work until I signed for it. No negation on the price. And also needed me to sign it before February so they get the numbers in for January. Wow. Okay, sounds shady, and why should I care about your sales numbers? But I’ll do it because I’m a nice guy and NEED a car because my wife is pregnant and our other one was totaled. Ugh. It needed new pads and rotors all around, and a passenger rear wheel bearing. They gave me a dirty loaner that vibrated and made noise. I waited over one week after signing EARLY only to find out that the AFTERMARKET wheel bearing was causing the ABS to not read correctly, so they’re going to replace the wheel bearing with a true BMW part. Seriously? Aftermarket parts? Then that takes an additional 3 days of my time, then they call and said that it DID NOT fix the problem, and they needed to replace the ABS sensor too. FINE, just do it! Two weeks without a car! Oh, well, I had that awesome loaner… Finally they let me take it home, but with a dealer plate on it because the registration couldn’t be completed, due to a pay-off delay from the previous loan??? Then while driving home, 4 different warning lights go off on the dashboard… all wheel drive failure, ABS, brake, etc… so the next day I have to drive an hour BACK to drop it off again… ugh!!! Turns out they can’t find the problem, and take it to BMW West Springfield. They don’t tell anyone at BMW they dropped off the car, and just left the key on the service counter desk. I call BMW West Springfield and talk to them personally, and find out that the wheel bearing repair was done so poorly, I not only need a new wheel bearing, but an axle shaft and sleeve now too! They could see hammer marks on the parts where they smashed the axle and bearing on! So finally after 4 weeks I have my car back, fixed by BMW thank god. In the end they ended up replacing the wheel bearing 3 times, ABS sensor 2 times, and 1 axle shaft. All for trying to cut corners. Serves them right. Throughout this ordeal the communication was so poor, it was like pulling teeth. Not to mention they lied to my wife about some things. Oh, and now 30-days of my 60-day warranty is gone. And they are refusing to help me out on the first months payment, when they had the car for 4 weeks! Because they gave me a loaner…. Horrible. Incompetent. Never again! Stay away!POOR SERVICE!!!
by jsmith2013 on 05/06/2013updated 06/10/2025Lia Hyundai of Enfield, has very poor service... lots of fake smiles!!! The people who work here... has VERY poor customer service; if these people want to make good sales ~they need to at least fake it, to make it! This place has a very… wierd vibe ~espcially towards people who they feel may not purchase a car.Thank You
by CindyWhite on 01/15/2013updated 06/10/2025Thank you, thank you and thank you. Thats all i can keep saying to Sal K., Jarrod P. and Tim D. The moment I walked in the doors i was treated very profesional and with much respect. Being a single mother of two children life is not… easy. Jarrod took his time and explained everything to me step by step. When it came to figure out the numbers the general manager Sal came right out and we agreed on numbers that made me very happy and comfortable. To top everything off Tim, the finace guy was so helpfull explaining all the documents that i had to sign. THANK YOU SAL, JARROD AND TIM for all your help in this.Best car buying experience!
by steve06082 on 01/28/2013updated 06/10/2025Jarrod was the best sales person I have ever met. Even though my credit is not that good, he took his time and was very helpful. Thank you Sal, Tim and Jarrod for helping me get a car!Professionalism At Its Highest
by Sylvia2013 on 04/15/2013updated 06/10/2025The purchase of my 2013 Hyundai Veloster RE-Mix was made with ease thanks to the professionalism of both Lisa C. and Tina Z. These ladies were able to answer all my questions which assisted me in deciding upon the Veloster. They were very… accomodating with my needs as to what I was looking for in a new vehicle. They hit the nail right on the head with the choice I made. Lisa and Tina were the two individuals that were instrumental in assiting me, the two individuals I would most definately recommend to anyone looking for great customer service and an awesome product. I also wish to give props to the whole crew at Lia of Enfield...it was a pleasure doing business with them and am certain I will return to them for all my car's maintance needs. Regards, Kelly R. Moore (satisfied customer)
About our dealership
Paul, we're happy our team's expertise helped you have a very positive experience at Lia Hyundai. Thank you so much for your excellent feedback. Safe travels until we see you next time.
by Lia Hyundai of Enfield on 05/29/2025