Lia Hyundai of Enfield
Customer Reviews of Lia Hyundai of Enfield
Review type:
Attentive and helpful assistance from staff
Recall review
by W C on 10/01/2022Appointments easy to make on line…M Lockard answered all questionsHi, WC! Thank you so much for your positive feedback of Michael! We are so happy Michael provided you with the necessary support and communication to make this a successful appointment--an appointment made easily online, no less! If we can ever be of further service to you, please don't hesitate to reach out to us. We are here for you and your vehicles. Until next time, drive safe and take care!
I’m satisfied
by He was in the morning shift on 09/06/2022His very cooperative and approachable..Thank you so much for the 5-star rating! We're so happy your visit was an overall success. We appreciate your business and hope to see you again. Please give us a call if you have any automotive questions or needs. Thanks again!
Recall
by Lorri N on 07/18/2022Excellent place, fast and friendly... Michael Lockard was extremely helpful and took the time to explain everything to me.Lorri, Thank you so much for your positive review! Offering thorough and efficient service is so important to us, and we are pleased that our team provided you with nothing less. It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!
Oil change/Service Department
by Irishms on 03/24/2022Scheduling the appointment was fast and easy on-line. The technicians finished my oil change and tire rotation in the amount of time they said it would beThank you so much for your positive review! We are so glad that our team could get your automotive needs efficiently taken care of. It is our pleasure to serve you, and we hope to see you again the next time your vehicle is ready for service!
Great Customer Service
by Jim S on 03/17/2022Once again Griff performed perfect service to my 2016 Tucson Limited. When I picked up my vehicle it was very clean and all the service was done on the drivers door. Great Service sells new cars.Jim, Thank you for your 5-star rating! We are so glad that Griff took great care of you and your vehicle during your recent visit. It is our pleasure to serve you. We wish you safe travels and we hope to see you again the next time you are in need of automotive service!
Good and bad
by LF on 02/08/2022Good part was the oil change. It ran late from my apptmt time but I was notified by Michael Lockhart that they were backed up and running late with his apologies which was much appreciated. Bad part. I was informed that I desperately… needed new front brake pads and rotors for $600+ but I chose to wait. In going elsewhere to compare pricing, 2 mechanics stated that I did not need new brakes and if it was their car they would not replace at this time. One of the mechanics is a friend and he would not put me in harms way with faulty brakes. It left me feeling no trust in Hyundai’s Service mechanics.Thank you for taking the time to leave us your feedback. I am sorry to hear that you were not completely satisfied with your service visit. Our technicians use Hyundai's guidelines when preforming brake inspections and recommending replacement of brake pads and rotors. While we understand everybody can have a different threshold for that recommendation it is our standard to recommend brake replacement before the brake measurements become a safety issue. Please feel free to call me with any questions you may have. Nikole Goodman Service Manager Lia Hyundai of Enfield (860) 745-2000 ngoodman@liacars.com
A good experience
by Richard Kaplan on 06/21/2021I had a very good experience when leasing my vehicle..I want to thank Nick, and Joron for their patience and professionalism in making this a smooth transition into my new vehicleRichard, Congratulations on your new vehicle! We are so appreciative of the chance to do business with you, and we are pleased that our team could make your overall experience both smooth and successful. We can't wait for you to enjoy your new ride, and we hope for an opportunity to serve you again!
Excellent Sales Support
by D Newton on 06/19/2021Joron Stimage-Norwood was my sales rep. A really great guy who make the whole evaluation and sales process easy for me. On my first trip to Lia Hyundai, all I wanted was a test drive the ionic. Within 3 minutes I had the keys in my hand and… he was taking me through a walkthrough of the features of the car before I got in. I told him I wouldn't be out very long and he said "don't worry, we don't close until 6:00. Just be back before then". After test driving the ionic, I then tried several other electric vehicles from other manufacturers. I liked the ionic so I went back again and asked for another test drive for my wife. Again same excellent response from Joron. As the whole negotiation process continued remotely, I never felt pressured to make a fast decision or buy an option that I did not want. In the end, I feel I got a good deal ($15,000 off the MSRP, 1.9% rate).Thank you for taking the time to share this wonderful review. We are delighted to hear that Joron took great care of you and ensured that your buying experience was both smooth and pressure-free. He will be honored to know how greatly you valued his assistance, and we congratulate you on your new vehicle- on behalf of him and the entire team!
sales
by Sharif Bilodeau on 01/15/2021Sharif Bilodeau was or person of contact for the sale of our Santa Fe. He is an excellent person to deal with. He explained all of the features in depth,and even set up our remote start on my phone. Being not very good a technology my wife… and I appreciated that very much. He represents your dealership in the most outstanding way. There was also another gentleman that assisted with some of the technology questions. I do not remember his name, but he also did an excellent job. Thanks Art & Pat UsherThank you for your time and feedback. We are delighted to hear that your shopping experience with Sharif was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Great service
by Linda Brunelle on 10/12/2020Susan Roberts is a gem. She is very helpful and nice. Takes the time to talk to you about your car. Lia is lucky to have her. Great job Susan.Saler staff
by sales staff on 09/10/2020Anthony arzaga was our sales person,he explained all the features in the car with great detail.Thank you for leaving Anthony this positive review! We are happy to hear that he was so helpful and informative throughout your visit! We are so excited for you to enjoy your new ride, and we thank you for working with us at Lia Hyundai!
SATISFIED CUSTOMER
by SATISFIED CUSTOMER on 08/12/2020I was so pleased with my service advisor susan roberts. she is knowledgable, friendly and caring.Thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.
Sue rocks!
by Italy101 on 08/07/2020Great customer service sue goes over and beyond for usThank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else.
Great service
by P Kosman on 07/27/2020Was glad to see Sue Roberts back. Easy to deal with and get problems resolved.Thank you for your time and feedback. We are delighted to hear that your experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.
Marvelous
by GaryA on 07/02/2020Lia Hyundai of Enfield was a pleasure to do business with. The sales agent who helped me was Lisa Caputo and I could not be happier with the service I received from her. While it's fun to purchase a new car, it's also stressful. Lisa… made it a completely pleasurable experience. I can't say enough about how patient and informative she was. This was my first new car purchase in 13 years, and it was the smoothest, easiest and most enjoyable one I've had. I look forward to my service relationship with Lia Hyundai of Enfield. I would highly recommend this dealership !Gary, thank you for the wonderful feedback! Your satisfaction is our goal, and we are happy to hear you experienced exceptional service from our associates! Please contact us when your new vehicle is ready for its first service. We would be happy to help!
1st Service
by First Service on 06/23/2020The first service on this car was great and done very quickly. Michael Lockard was courteous and helpful.Excellent service
by Frances on 03/28/2020Mike at lia Hyundai was a big help for me completing another big expense service after getting new brakes and tires. Would definitely recommend asking for him in the service center for proper work to be done and explained. Thanks!!Frances, We are happy to hear that Mike took exceptional care of you and your automotive needs, and he will be proud to have earned your kind recommendation! It is our pleasure to serve you in any way possible. Please let us know if there is ever anything more that he or the team may help you with in the future!
First time financing
by Elexis A on 03/20/2020Lisa was great with helping me get the car I wanted. It only took a couple of days and everything was all set.Elexis, Thank you so much for your 5-star review and for allowing us to assist you with your special purchase! We are thrilled that Lisa could get you into the perfect vehicle, and we are all so excited for you to enjoy your new ride!
Great work and courteous employees.
by Joe on 03/01/2020Great job all around. Everyone was helpful and seemed to generally care. Plus, great communication from Mike and his team concerning appointment reminder and overall discussion.Joe, we are thrilled to hear about your positive experience. Our entire dealership takes great pride in providing the best possible buying experience and Mike will be thrilled to hear your kind words.
Great Sales experience
by Tom W on 02/11/2020My wife and I were pleasantly surprised by the relaxed sales experience we had with Brandon Fealy at Lia Hyundai in Enfield, CT. Brandon answered all our questions and knew everything about the Hyndai Kona Electric. When we picked up the… car he spent a couple of hours with us going the all the features. I followed up with Brandon after the sale and he helped me with a question I had forgotten to ask. Overall it was a great sales experience.Note of Thanks
by Saturday Services Department on 01/11/2020LIA was able to accommidate me at an earlier time that wasn't disruptive to my Saturday. In return, I bought the Service Department pizza for lunch...as a note of thanks.Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers!We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.
Paul, we're happy our team's expertise helped you have a very positive experience at Lia Hyundai. Thank you so much for your excellent feedback. Safe travels until we see you next time.
by Lia Hyundai of Enfield on 05/29/2025