Lia Hyundai of Enfield
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Written byon 02/08/2022
Good part was the oil change. It ran late from my apptmt time but I was notified by Michael Lockhart that they were backed up and running late with his apologies which was much appreciated. Bad part. I was informed that I desperately needed new front brake pads and rotors for $600+ but I chose to wait. In going elsewhere to compare pricing, 2 mechanics stated that I did not need new brakes and if it was their car they would not replace at this time. One of the mechanics is a friend and he would not put me in harms way with faulty brakes. It left me feeling no trust in Hyundai’s Service mechanics.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? Yes
- Did the dealership complete the work within the timeframe promised? No
- Did the dealership provide you with an accurate quote of the work to be performed? Yes
- Do you feel the price paid for service(s) was fair and appropriate? Yes
- Did the dealer honor all commitments made? Yes
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Lia Hyundai of Enfield on 02/10/2022
Dealer Response
Thank you for taking the time to leave us your feedback. I am sorry to hear that you were not completely satisfied with your service visit. Our technicians use Hyundai's guidelines when preforming brake inspections and recommending replacement of brake pads and rotors. While we understand everybody can have a different threshold for that recommendation it is our standard to recommend brake replacement before the brake measurements become a safety issue. Please feel free to call me with any questions you may have.
Nikole Goodman
Service Manager
Lia Hyundai of Enfield
(860) 745-2000
ngoodman@liacars.com
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