Customer Reviews of AutoNation Ford Littleton
Review type:
One of the better dealership experiences I’ve had
Mr.
by Luis1374 on 03/26/2025updated 04/02/2025Anthony from Auto Nation Ford was professional, friendly and polite. I was in and out for my oil change in a little over an hour.Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
quick service on my truck
by 4 Runner on 04/01/2025they did a synthetic oil change and tire rotation and everything went great and service tech that set me up was awesome. in and out in less than 2 hours ona Saturday morning.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Drive safe, and we'll see you on the road.
Service on Ecosport SE
by JOANNEW on 03/18/2025Andrew and the team of technicians are great - they inspected the vehicle and found that the battery was extremely low, notified me of the issue and got it replaced.Hello Joannew, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!
Great communication and done on-time
by Shawnrog on 01/08/2025updated 01/15/2025Jason did a great job communicating what needed to be completed and set appropriate expectations on completion.Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.
One of the better dealership experiences I’ve had
by sklabs8 on 07/05/2024Easy, straightforward, and ended up getting the best price I could find. The salesmen was very professional, not pushy, and easy to work with.Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Out of State Vehicle Purchase
by DWilliams on 04/18/2024I live on the east coast and purchased a vehicle online from AutoNation Littleton, CO. I had a great experience and it was easier than I thought. The dealership sent closing docs to an AutoNation near me and in less then 5 minutes, I was… done. AutoNation coordinated the shipping even. Highly recommend.Hello, thank you for sharing your positive experience! Thanks again for the recommendation, and have an amazing day!
Expensive visit, but great service and people that really seem to care
by Kittypearl on 04/04/2024Drove from Aurora to have my vehicle serviced. I’ve been to at least four different dealerships in my 12 years living in the Denver area not much to say about any of them, but AutoNation impressed me in a very positive way. They are now my… go to dealership.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
New 2023 Ford Escape Active
by Bill Bockhop on 03/04/2024We really had a Great Salesperson to help us make a decision by letting us do a test drive. The sales person was very comfortable to work with, not pushy to make a quick sale. He gave us options with another vehicle with more miles. We were… able to get the vehicle within our budget, thanks to the many options to choose from. We had questions after we bought the vehicle and he answered our questions on his day off. We really like our New Ford Escape Active, it has plenty of power and room to be comfortable while driving. Thanks Auto Nation !!!Hi Bill, your comments keep us motivated and working hard for all our guests! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Ford Littleton!
Great service…but…
by Kris on 02/15/2024My experience at Autonation buying my Ford Bronco, was great overall! From holding it overnight so my son could inspect it, to delivery. However, during our second test drive in 4” of snow on Saturday morning, the car did skid and slide… substantially, indicating tire traction was not optimal. Considering that I live in the mountains on a steep hill, I wish my attempt at negotiating new tires had been better received and successful. Unfortunately, their offer of tires at cost was approximately 30% higher than the retail price at other tire centers. Besides that, I love my Bronco!Hi Kris, we are very happy to have provided you with such a positive experience! Please don't hesitate to reach out if there's anything additional we can do for you. Take care!
New Transit 250 review
by Vanbuyer on 02/14/2024Autonation Littleton was the only dealer I contacted that actually had access to Transit vans. It took about a month to get the van I wanted but that time was the shortest I could find. They also added heated seats and got it shipped to me… for a reasonable price since I live over 100 miles away from the dealership. There was not much bargaining to be had, but I ended up paying sticker price plus standard delivery and handling charges. I guess my only real complaint other than the crazy amount that all manufacturers charge for vans these days is that it arrived without anyone doing any detailing. There was white writing all over the windows, the factory sticker was still glued to the windshield and there was trash inside the vehicle including cashews in the cupholders. It would have been nice to be able to drive the new vehicle I paid a lot of money for without needing to scrape and clean the windows first. They did send me a branded tin of cookies and a couple branded coffee mugs though.Hi, thank you for taking the time to leave us feedback. If you'd like, please contact our General Manager at (303) 578-6106. We'd appreciate the chance to make your experience a positive one.
Great
by eliles01 on 02/12/2024Well I really enjoyed working with this company but the delivery service is a joke.. can't understand the people and the guy dropped the rear end of my truck off the trailer without using the ramps and now my tire pressure sensor light is… on and the company won't fix the problem and i didn't even know it happened until i signed the paperwork so they need better drivers other than that. I'd use them againHello, thank you for taking the time to share your feedback with us. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (303) 578-6106.
2022 F150 pickup owner
by Dennis Y on 12/18/2023on Tues 11-28 I went to AutoNation to make an appointment to have 3 recall items done and requested they analyze the truck as to why periodically it will sudden lock up and not move when in reverse. I informed them as to the recall notices… that I had received. AutoNation service personal arranged for a service appoint for a week later on Dec 5 9:00. I brought the truck to the service bay and was informed they had no one at the dealership that could analyze the reverse problem, saying no one there was capable of running the analytical computer. Also that they could not do the recall for the parking lamp flicker because they needed to order the part, even thought they had two of the parts in inventory. Said it would take two days for the part to come in and that they would order it and let me know when it came in- its been almost two weeks and still haven't heard from them even after calling and e-mailing the service dept rep. They did however perform two other recall items and change the oil - Upon picking the truck up I was informed that the oil change was covered by a service agreement. I thought that was nice but why did no one let me know that when I had last brought the truck in for an oil change and I wasn't to be charged for the oil change. It doesn't sound like this dealership has a viable service dept to do simple maintenance.Hi Dennis, we are deeply disappointed by your experience at AutoNation Ford Littleton. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6106 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Ethan was awesome
by JimKennedy on 12/12/2023Ethan is the kind of guy everyone should be lucky enough to have as their service advisor. Honest, friendly, communicative, and on top of everything. He made getting my truck repaired a truly positive experience.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
New Mustang Mach EAWD
by New Mach E on 12/08/2023We purchased a new Mustang Mach E at AutoNation Ford at Littleton,CO. The saleswoman was great and quite knowledgeable. The sales manager worked with us to get a good price and the finance person sweetened the deal such that we felt quite… good about the price.Hello, it means so much to us that you chose our dealership! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Thank You!!
by JJankanish on 12/08/2023Your customer service and attention to detail is very refreshing. It’s great to work with people who care. Thank you.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Nice service advisor
by B Young on 11/30/2023Bryan was really nice and helpful. He did a really great job as my service advisor. Only negative feedback I have (which applies to all Ford dealerships service departments) is always trying to upsell you instead of recommending just what… is needed.Hi, We are pleased to hear you had such a positive experience with us! Drive safe, and we'll see you on the road.
Finance department tries to rip off veterans
by Ryan on 11/29/2023Finance department employee said he likes to help out his military customers and offered me an oil change package at $119 per oil change while their website has them for $75. He also said he would offer me a Ford manufacturer extended… warranty “at cost” which was $1,900 even though the exact same warranty can be purchased elsewhere for $900. Apparently his idea of helping out service members is getting them to think they are getting a good deal when they are really getting taken for an extra $1,000.Hi Ryan, thank you for taking the time to leave us feedback. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (303) 578-6106 -- we hope to hear from you soon.
No wonder they get an F from the Better Business Bureau
by D Gilles S on 11/27/2023I took my F150 for service and was promised a call within 2 days. After 4 days of radio silence, I attempted to call the dealership 4 times and nobody returned my call. I was ignored for 5 days and only got in touch with my service manager… because I called the regular line (instead of the number he provided on his business card) and he picked up that line. 30 mn after picking up my vehicle (10 days later!), I noticed my truck had been broken into while sitting at the dealership and Ford Auto Nation refused to pay for the damages ($1900). There was no return call from the service manager when I called him right after noticing the break in (the alarm was disconnected, the door handle damaged, etc...). Once again he ignored me. The General Manager Mark Perry also ignored me and only called me because I left a complaint with the BBB. There was no empathy, no apology for the attempted theft of my vehicle and the resulting damage. He mentioned the dealership was in the process of upgrading their security, which means he was aware there was a problem. I didn't want to return to Ford Auto Nation and experience more delays and potentially more break-ins, so I took my vehicle to another dealer to have the door and alarm system fixed. That dealer also mentioned Auto Nation had not performed my oil change as they claimed and charged me for. Other reviews indicate they have a history of not performing service they charge their customers for. Bottomline: they don't care about their customers, about their customers' vehicles and their safety and that attitude comes from the top, permeating this negative leadership through every layer Auto Nation's service department. Do yourself a favor and stay away from them!!!Mrs M
by Mrs Marti on 11/22/2023The service rep was knowledgeable and courteous. I would be very pleased to work with him again.0 My car was returned within the time promised.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Jennifer on 11/16/2023Very helpful and patientHi Jennifer, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Service
by Momscakes on 11/14/2023I took my vehicle to AutoNation Littleton for a service that was indicated on my message center. Vehicle overheating. While there I also requested a oil change and tire rotation and all fluids checked. The first service representative said… that they were backed up and it would take several days before it would be ready. I have a Ford warranty on the vehicle and a rental vehicle would be covered. I made an appointment for my service, that was two weeks away. But I was satisfied because I have the rental. The service representative called me the next day and said it was the waters pump and oil leak. He would have to get back to me to see if my warranty covered this. But I should know that they are still running behind. So I felt no problem because I had the rental vehicle and as long as that was covered. Eighteen days later I have not heard from anyone so I decided to call and find out what was going on with my vehicle. I called and asked for the service representative and after a brief hold another representative answered my call. His name was Ethan Caine. Ethan explained to me the original representative quit and he was just assigned my vehicle. He explained that he would look into everything that happened and should have been handled. He would get back to me as soon as possible. It was late Friday afternoon when I called and I knew he wouldn’t be getting back to me that day. But on Tuesday morning he called and said the vehicle was fixed and ready for pick up. He was so apologetic for everything that happened. He even took care of my oil change. I wish I would’ve gotten him first. Very informative about what was covered under warranty (which was everything but oil change). Just super helpful polite and informative. He’s politeness felt like I was in the south again with yes mame and no mame answers. I would recommend AutoNation if they could get Ethan as their service representative. I will only go back for service if I get him as my representative. He said he’s going no where. I just moved here from Florida. I found AutoNation as the closest dealership. This the second time I have been to AutoNation Littleton for service on my 2014 Focus. The first time was a problem to with the price. The service manager was able to help me with that. But I have taken good care of my vehicle and use the dealership for my services. I will be back again when needed. They say the third time is a charm! I hope so!Hi, we're happy you found Ethan to be so supportive during your experience here at AutoNation Ford Littleton. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, we are pleased to hear you had such a positive experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
by Savy Robinson on 07/08/2024