Customer Reviews of AutoNation Subaru West
Review type:
Greatest!
by Josephine on 04/23/2025
My salesperson, Cornelius Bouma, was wonderful. He was so patient and kind. The entire team was great and very helpful.
186 reviews
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Excellent overall experience
by daranrife on 12/28/2016All the staff that we worked with to purchase and finance our new vehicle were very friendly, easy going, and very straight forward. We are very pleased with the overall experience. Our sales guide, Allen Sziklas, was very helpful, and he… was kind and patient while we test drove three of the flagship vehicles. His easy going approach is greatly appreciated. The test drives really helped us hone in on the right vehicle for our family. AutoNation offered us a screaming deal on the 2017 Outback Premium, and in the color configuration we wanted. The staff that we did not deal with directly were also friendly and welcoming. This is my second Subaru (purchased my first back in 2005, and still own it!), and I really admire the way that Subaru does business. Their approach and philosophy is very similar to my own, working to earn your trust and developing a long-term relationship. I also very much appreciate that Allen took the time to go over the (many!) features and functions of the vehicle, and he even helped us pair our phones to the audio/computer system. He is a great salesman and ambassador for the Brand. All car dealerships should operate this way!Stay Away
by thereaper2 on 08/18/2016After a few emails to/from another sales rep (Autonation Subaru, Golden, CO) I decided against going with this dealership. Apparently that didn't sit right with a different employee who sent an inappropriate, unsolicited email; a Mike… Olenski who referred to himself as "new car manager". I responded telling him not to contact me or use my email again. He immediately began sending my email to dozens and dozens of spammers. I notified his supervisor and the spam stopped immediately. However it started again shortly thereafter and I began receiving 50 spam emails per day. The incoming spam fits the same pattern Mike Olenski used when he began his cyberstalking. Stay - away! Whatever you do, do not give any of your personal and to this dealer!very pleased
by happyowner4676 on 02/17/2016updated 03/02/2016Marty Martinez was top notch. Answered all questions and provided options to choose from. Very professional and would recommend him to future customers.Amazing Experience
by ArielDawn on 02/25/2016My boyfriend decided on a whim to take me to AutoNation Subaru here in Golden to get started on my car search (I was driving a Toyota that was about to go out on me.) This is where he previously purchased his vehicle. Eric Carne met up… with us, really listened to what my biggest needs and wants were, and showed me the first car he came up with, which was actually below my budget. He has amazing instincts, because after shopping around for a few days, I came back with my dad, and we were pretty much sold! We couldn't even find another car to test drive anywhere else that was in the condition we were looking for with low mileage and great reliability! I've always been told not to purchase the first car you drive, but there really wasn't any comparison! Eric is personable, and did everything in his power to make our search and the buying process as easy as it possibly could be! I will hopefully be able to work with him again next time I am in the market for a car.Exceptional Service
by Allythestud on 02/12/2016All of the employees at AutoNation West were nothing but helpful and friendly. There was close to no waiting time and everything was quickly processed. Chris Noll, my car salesman, helped me answer many questions and was never pushy or made… me feel rushed. This car dealership made my car buying experience very pleasant and positive. Being a college kid, I needed a reliable vehicle for a fair price, and AutoNation West delivered exactly that. Thanks!Great Experience
by KShafer9694 on 02/07/2016I purchased a used Subaru Impreza from Chris Noll and couldn't be happier with my purchase! I wasn't sure whether I wanted to purchase or lease and he took the time to show me both sides of the lot and explain his theory behind each… scenario. Extremely helpful and kind. I really felt he cared about the best decision for my personal needs.We are happy you had such a positive experience with us! Again, we appreciate your recommendation of AutoNation Subaru West and we hope to be of service again in the future.
Great Staff
by Allison8191 on 01/02/2016updated 01/14/2016The staff at AutoNation Subaru West were fantastic! All of my questions were answered, and all of my needs were met. I was forced into the daunting task of purchasing a car after mine was totaled. The insurance company gave me limited days… to keep the rental, so I essentially had one full day to car shop. The staff at the dealer made my purchase seamless. Thanks guys!Very poor maintenance on my Subaru
by subaru_owner5 on 01/13/2016I took my Subaru for maintenance at AutoNation Subaru West in Golden, CO. When I got home, I checked the invoice and my car that was serviced by Jacob C. I found several things wrong with my car after it was serviced: - The tire pressure… in all four tires was 8-9 psi above what the owner's manual states. I had to let air out of all four tires. - The invoice noted that Jacob had filled the washer fluid reservoir. I could not see any washer fluid in the reservoir. I had to buy windshield washer fluid and fill it myself. - Another line item showed that Jacob rotated the tires, but they never asked me for the key to the tire locks (I had forgotten to give it to them). I don't know how he could have rotated the tires. I won't be getting my car serviced every again at AutoNation. The Better Business Bureau is showing seven complaints (not surprising after the poor service they did on my car)Great Price, Great Car!
by MTN_Andrew on 12/17/2015Tim was great and really worked to give a fantastic experience and a great price on the perfect car!To get a new Subaru at a fair price and with no pressure, this is the place
by ColoradoRewind on 11/23/2015The quality of the experience with Wes at Autonation Subaru in Golden was exceptional. That must be why he sells so many cars. I have recommended h to several others and will continue to do so.Great service!
by kcarpen on 11/17/2015I am more than pleased with my experience at AutoNation. My dealer was enthusiastic, kind, and knowledgeable. While he was great at selling the vehicle, I never felt pressured or irritated. My dealer explained all of my options and… seemed to be honest and considerate of my interests and questions. The facilities were clean and everyone I encountered working there was very kind and helpful.Perfect
by Squinlan on 10/07/2015Long process but worth it. Our salesman was ready for us when we arrived at the dealership. He was able to answer all questions. Best delivery after sales everWe are glad to be a part of your pleasurable experience. We always want our customers to feel the way you felt when leaving our location. Drive safe, and we'll see you on the road.
Autonation Subaru West sales review
by snoweagle on 09/24/2015The two salesmen (they covered for each other on their respective days off) we worked with were superb. They were very informative and stayed with us during our many indecisions. Others at the dealership were friendly and would answer out… questions when 'our' salesmen were unavailable.Friendly people, clean environment
by Gingernator on 09/01/2015I found a vehicle online to suit my needs and contacted the dealership. I was emailed the same day by one of the salesmen answering my question. He followed up later on and I replied to set up a test drive. Greg was friendly, helpful, and… very knowledgeable as well as the financial manager during the transaction. Overall, I had a pleasant experience at auto nation as someone who has purchased multiple vehicles at different locations. By far, auto nation is my favorite and will suggest others to purchase their subaru from them.Autonation Subaru West
by lbongiorno22 on 08/31/2015Our salesman Andrew was awesome! Very personable, informative and accommodating to our needs and wants for the vehicle we were looking for.Helpful, friendly, and no pressure
by Vicki4353 on 08/12/2015I recently traded in my leased 2012 Subaru Forester for a brand new 2015. Everyone at Auto Nation Subaru, from the receptionist to the finance manager, was extremely helpful and friendly. Don Wright, the sales associate I worked with, was… just wonderful to work with. Because I was specifically looking for a car with more power, he allowed me to test drive the car on the steep roads I typically drive. He clearly explained all the features of the car and answered all my questions. There was absolutely no pressure to purchase or lease a car, and I felt that Don was truly interested in helping me find the right car. He offered me a fair trade in, made sure I understood all the terms of my new lease, and kept my monthly payments within my budget. My new car was located at another dealer, and Don kept me informed about the delivery date. Before I drove off the lot, he went over the instrument panel, various controls, and even synced my phone for me. I found Don to be extremely personable, professional, and interested in finding the right car for me.Love my Subaru Legacy
by JulianneT on 02/18/2015I was told about a used 2000 Subaru Legacy, 1 owner, good condition, AWD, automatic, and test drove it and now own it. Very friendly staff, the dealership was undergoing construction but didn't stop me from going and looking. Good price for… the vehicle, fast service and helpful.Outback 3.6R
by Tom80127 on 02/10/2015I must say Auto Nations Subaru management and staff have been outstanding but I would particularly recommend our sales person Jill Kana because she did a great job in helping us select the right car, accessories and most of all she had… answer for all the questions I had. My wife and I both feel that we got a very good deal and we love our new car!First Subaru - Great Experience
by tori12 on 02/10/2015I bought my amazing Subaru Legacy GT from AutoNation Subaru West and I am more than happy with everything. They were willing to work with me from start to finish. Their price was very reasonable and I am satisfied with the amount I payed… for my car. The service I received was more than excellent! I was helped out by an individual named Wes Guthrie and am very pleased with the service he provided me. The communication and patience he had with me definitely determined my decision in terms of this car purchase. He helped me get the car I wanted for the right price. Thank you AutoNation Subaru!my first subaru!
by soniamckeon on 02/05/2015mitch hyder gave us excellent service and took the time it needed to fit our needs and our budget. we never felt like we were wasting his time and felt like an appreciated customer. he always had an answer to our questions. he has also been… helpful after our purchase, making sure we know about our car's features and how to take care of it.2015 Forester
by merholtz on 12/19/2014After much research, we went car shopping for a used Forester and walked away with a new one for a great price. Mitch, our sales rep, was awesome.
Subaru Crosstrek
Subaru Outback
Subaru Forester
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About our dealership
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
What sets us apart
Through DRV PNK, we continue to raise millions to support cancer research and treatment. Every AutoNation Pink Plate on the road helps put our fight against cancer on full display.
We offer a wide range of finance or lease programs with a menu that makes financing with us clear & simple.
We’ll buy your car and give you a check that you can deposit the same day. Get a certified offer for your vehicle, guaranteed for 7 days or 500 miles at any of our locations, even if you don’t buy a car from us.
We use an EPA-approved disinfectant to sanitize every vehicle we sell. Plus, we offer store-to-door-delivery for a safer shopping experience.
Our pre-owned vehicles are priced just right. Every 1Price Pre-Owned Vehicle is backed by a 5-day or 250-mile (whichever comes first) Money-Back Guarantee and a CARFAX™ Vehicle History Report.
Amenities
- Complimentary Coffee
- Complimentary WiFi
Josephine, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
by Kerry Valdez on 04/25/2025