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AutoNation Subaru West


16351 W Colfax Ave, Golden, CO 80401 (map)
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Sales Rating
Recommend:
Yes (17) No (1)
Service Rating
Recommend:
Yes (4) No (1)
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Dealership Service Review

1 out of 5 starsservice Rating
Very poor maintenance on my Subaru
Written by subaru_owner5 on 01/13/2016

I took my Subaru for maintenance at AutoNation Subaru West in Golden, CO. When I got home, I checked the invoice and my car that was serviced by Jacob C. I found several things wrong with my car after it was serviced: - The tire pressure in all four tires was 8-9 psi above what the owner's manual states. I had to let air out of all four tires. - The invoice noted that Jacob had filled the washer fluid reservoir. I could not see any washer fluid in the reservoir. I had to buy windshield washer fluid and fill it myself. - Another line item showed that Jacob rotated the tires, but they never asked me for the key to the tire locks (I had forgotten to give it to them). I don't know how he could have rotated the tires. I won't be getting my car serviced every again at AutoNation. The Better Business Bureau is showing seven complaints (not surprising after the poor service they did on my car)

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? Yes
  • Did the dealership provide you with an accurate quote of the work to be performed? Yes
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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