Customer Reviews of AutoNation Chrysler Jeep West
Review type:
No pain
Purchase of New Vehicle
by Mike Actee on 01/26/2023The Team at Autonation Jeep West was a total pleasure and positive experience. We met the General Manager, the Salesman had the Vehicle at the front door when we arrived. The Finance Manager had the paperwork ready. The whole process was… completed in a timely fashion. Professional Team at Jeep West.Hello Mike, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chrysler Jeep West. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Oil change
by Jdao198 on 01/25/2023Everything went well except when I saw the bill, I noticed that the dealer added in an oil treatment along with my synthetic oil . I think you should give the customer an option to include it or not as it may be overkill. Otherwise,… everyone was super nice !Hi, thank you for taking the time to leave us feedback. Please reach out to us at your earliest convenience so we may further assist you in working toward a resolution. AutoNation Chrysler Jeep West (303) 578-6104
BMW purchase
by Rjnironman on 01/25/2023Great hassle freeHi, your satisfaction is our top priority. Don't hesitate to call us if you ever need anything. Be safe on the road!
Oil change
by Beth S. on 01/18/2023Everyone was very nice and friendly and apologetic of the time, but 3 hours for a scheduled oil change?? That was double the time I was told when I got there and really defeated the rest of my day.Hi Beth, thank you for taking the time to leave us feedback. Our manager would really like to speak with you more regarding this matter. Please reach out to us at (303) 578-6104. We look forward to hearing from you.
Return buyer
by 1941WK2 on 01/09/2023The one thing that stands out to me about the dealership is the positive energy and sales team's vibe with one another and their customers. They not only act like a family, but treat you like family as well. Having purchased multiple… vehicles from here I have continued to impressed with the thoroughness and expedient purchasing process. Rosendo, Marco, and Xavier each made the process efficient and ensured all questions were addressed promptly. I would buy from this team again and recommend them.Hello, it is great to read such wonderful comments about your recent experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Outstanding customer advisor and warranty work!
by cjljl2022 on 01/08/2023Danielle Spencer, as always, delivered outstanding customer service. My Jeep had an issue since delivery and she worked with me to sort it quickly and efficiently - my concerns were fully acknowledged, the part arrived, and was installed… within the committed time frame. Always a pleasure to work with her and Autonation West Jeep!Hello, it means so much to us that you chose our dealership! If you ever need help, just give us a call. Happy motoring!
Climate control not working
by Noheatforme on 01/04/2023Team was nice, honest, efficient.Hi, your wonderful feedback and rating mean a lot to us. We are always more than happy to assist you if anything else comes up. Take care!
2015 Jeep
by magdagg54 on 01/03/2023I had 2 issues that needed to be repaired, I am satisfied with the outcome.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Check Engine lights
by Kelly.J on 01/03/2023Car running rough and check engine light flashing so had my Jeep Cherokee towed to Jeep AutoNation who diagnosed the problem (bad fuel injector) and had me back on the road in no time.Hi Kelly, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Jeep
by Ginger Jeep on 12/22/2022We purchased our new Jeep GC at AutoNation Jeep West. Roberto was our salesman and he was an absolute pleasure to work with. We really appreciated the thorough test drive so that we could try the vehicle in different situations. Not only… was Roberto professional and knowledgeable, but he was a lot of fun to work with. The manager Taylor Doty and the finance guy Canin Ritz we’re very helpful as well.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Jeep West! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Sales person!
by Jaden S on 12/21/2022Sabrina was wonderful in helping me with my trade in and getting me into the truck I have been wanting for quite some time! 10/10 would recommendHi Jaden, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We appreciate your recommendation of AutoNation Chrysler Jeep West and we hope to be of service again in the future.
Love my 2023 Jeep Willy!!
by Rockzy on 11/16/2022Great experience with Chris are sales professional! Are order came in perfect and a week early!Hello Rockzy, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
Great process in Buying
by Gerald Wendt on 08/10/2022It was a great experience! Everything was made simple, fast , explained well !!! Jesus did a Great job!Hi Gerald, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!
Nicky Burgener is a great Sales Associate
by Jim K on 07/11/2022Everyone was very helpful and kept the process simple and fast. Nicky did a great job!Hi Jim, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great team and attention to detail
by dhousewright on 06/08/2022the staff is good at diagnosing and fixing issues. I recently went in for an oil change, and also was wondering about my tires, the staff was able to figure out that I needed new tires and were able to get them put on for me that same day.… Steve Johnson was a big help and a big reason why my family comes hereHi, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
First time dealership customer
by Marcie Contreras on 06/03/2022I have always bought by vehicles from a private party. I had an amazing experience with this dealership. My sales person was a female named Chris and our underwriter was Xavier. They were both so friendly and informative. I highly… recommend this business and will be going back here myself!Hi Marcie, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you again for the review!
2022 Compass
by Julie on 05/25/2022My new car had some problems with it right away. It was going to take weeks to get the parts in. They accommodated me with a new car to drive while they worked on it. Once they realized it would take awhile, they just swapped out a new… Compass instead. They were so helpful!! I’m happy with my new Compass!! Great service!!Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Efficient and honest
by Joe on 05/18/2022Quick, easy, thorough, and friendly service.Hello Joe, thank you for your positive review. We're happy to have been of service to you. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
RECOMMEND
by Jaime on 05/16/2022I had a few issues with my car. I did a panic review. Since Edmund doesn’t allow to delete reviews I wanted to let everyone know that management will work with you to fix issues and concerns. I am happy and can’t wait to see my car again.… Thank you!Hi Jaime, thank you for taking the time to share your feedback with us. Drive safe, and we'll see you on the road.
Bad experience so far
by Jaime on 05/12/2022Financed a 2016 Jeep Wrangler. Sales person was great. When we took the car for a test drive we noticed the radio didn’t work. I was told it will be no issue to get fixed and the guy that does electric work is only there on Thursdays and… they would contact me to schedule. 2 weeks go by and never heard anything. Called back to set an appointment and was told they will call me back. Again never happened. Within 2 weeks the engine light came on as well. Finally got the car back to the dealership today to be told by management that this might or might not be covered even though we only had the vehicle less than a month. I was told they will need to have the car for a day or 2 maybe more. When I asked for a car to use in the meantime to get back and fourth I was told they don’t have any cars available in a major car dealership….a ride back home using Lyft or Uber costs $50 one way. I asked if they can cover those charges since they had no vehicles to use since my car is being worked on. My last car dealership did that for their customers. I was told that they cannot do that. So not only do I have to worry about out of pocket expenses for a car I just got now so have to pay for Lyft or Uber to get back home and back to the dealership. Not to mention I had plans this weekend that will probably not happen anymore since this wasn’t taken care of when they said it will be scheduled the week we got the car. For a well known dealership it’s very poor customer service not to try to do ANYTHING to help out a customer that just made a purchase with them.Hi Jaime, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep West take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6104 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
Great dealership
by LS on 04/27/2022We just purchased our 6th Jeep from this dealership with again, a great experience. Our salesman was Aaron Mitchel, he respected our time and did a great job getting us the car we wanted. We also use the service department, appreciate… the staff starting with Kevin Ramer and Steve Johnson.Hi, it is great to read such wonderful comments about your experience with us! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Theo Sanders on 04/21/2025