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AutoNation Chrysler Jeep West


16300 W Colfax Ave, Golden, CO 80401 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (25) No (1)
Service Rating
Recommend:
Yes (37) No (2)
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Dealership Service Review

1 out of 5 starsservice Rating
Bad experience so far
Written by Jaime on 05/12/2022

Financed a 2016 Jeep Wrangler. Sales person was great. When we took the car for a test drive we noticed the radio didn’t work. I was told it will be no issue to get fixed and the guy that does electric work is only there on Thursdays and they would contact me to schedule. 2 weeks go by and never heard anything. Called back to set an appointment and was told they will call me back. Again never happened. Within 2 weeks the engine light came on as well. Finally got the car back to the dealership today to be told by management that this might or might not be covered even though we only had the vehicle less than a month. I was told they will need to have the car for a day or 2 maybe more. When I asked for a car to use in the meantime to get back and fourth I was told they don’t have any cars available in a major car dealership….a ride back home using Lyft or Uber costs $50 one way. I asked if they can cover those charges since they had no vehicles to use since my car is being worked on. My last car dealership did that for their customers. I was told that they cannot do that. So not only do I have to worry about out of pocket expenses for a car I just got now so have to pay for Lyft or Uber to get back home and back to the dealership. Not to mention I had plans this weekend that will probably not happen anymore since this wasn’t taken care of when they said it will be scheduled the week we got the car. For a well known dealership it’s very poor customer service not to try to do ANYTHING to help out a customer that just made a purchase with them.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? No

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Ash Scott on 05/13/2022
Dealer Response
Hi Jaime, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep West take our reviews very seriously. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6104 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
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