Customer Reviews of AutoNation Chrysler Jeep West
Review type:
No pain
I Absolutely Loved Going to this Dealership!
by DaRoach on 03/05/2022We had the best experience at this dealership. They were very friendly and personable. The finance manager was amazing. We had a little "hiccup" when we went to sign the loan papers and he went above and beyond to make sure we were… happy. I would highly recommend them.Hello, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Chrysler Jeep West and we hope to be of service again in the future.
Service So Bad I Would NEVER Return
by Robert Campbell on 02/11/2022I had an appointment for an oil change. It took almost 2 hours and the only reason I got it this fast is that I complained to the Service Manager. When I arrived on time I was told it would take about an hour. The Service Manager said it… took so long because they performed a QUALITY oil change. Maybe if I had agreed to pay extra for some useless additive it would have taken longer. I would never return to this dealership and I advise others to avoid it.Hi Robert, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6104 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon. Take care!
I bought this vehicle new from Autonation Jeep. During my lifetime I have purchased 8 or 9 new vehicles. The purchase from Autonation was the worst experience I have ever had buying a new vehicle, I should have learned from that. I hope the Service Manager isn’t holding his breathe awaiting my call!
I will never visit another AutoNation again
by Liz B on 02/04/2022I bought my car on 12/10. I took my car in for repairs on 12/22. I got my car back on 1/29 with a leaking transmission and non-functioning AC. I bought the car for $17,930 and AutoNation bought it back for $15,500 because my car wasn't… 'worth' the $17,000 I paid . They relisted the car for $17,999 - funny it's worth that much when they're selling it (VIN 1C4RJFCT9CC246545). They made money on my trade, money on the jeep, money on the warranty repairs, and a nice 2K buying my car back. This has been the most disappointing car buying experience I've ever had. 1. All AutoNation TV ads say trade-in your car and walk out with a check. I traded in a Ram 2500 (with a lien still on the car). After making it through the process of buying the Jeep, $4,000 and change was still owed to me. I was told when I asked for the check that it would be mailed to me after receipt of my title. We have sold cars to other AutoNation dealerships in the past that have liens on them and always walked out with a check same-day. In fact, they wouldn't even let us leave without taking the check even after requesting it be mailed. Had I not ended up purchasing a car from them that same day, I would have been in trouble. 2. AutoNation guarantees you 5 days/250 miles or money back. This is great if your car explodes in the first 5 days. About 10 days after purchasing my jeep, the transmission and AC went out at the same time. Fantastic! I called my salesperson (Roberto) who told me I had a warranty so bring it back in. They would not take the car back and give me my money back at this point. I drove the Jeep back to the dealership where they began diagnosing the problem. The service team initially tried to repair the transmission with a fluid flush and a new filter. This didn't work. Then they were going to repair the transmission, but the warranty company required an independent inspector to verify that the repair was actually warranted. They ended up ordering a used transmission for the Jeep (a week to get here and a few more days to install). I requested a loaner for the time my Jeep was in the shop (over a month). The service person I was working with said that was out of his hands and that I could ask my salesperson. I emailed Roberto who called me and said they didn't have any loaners available to give me. I followed up via email to Roberto two more times over the following weeks and never heard back. I was told the AC compressor had been replaced because it went out. However, it still doesn't work and makes horrendous vibrating noises when you start the car with the AC powered on. I left a VM on Saturday with my service person and will update this when this is resolved. Mike in the service dept. was able to get me back into get this resolved on 2/9. I requested AutoNation buy my car back for $500-$1000 less than I paid because I'd had the car one week out of the 45 days or so that I'd owned it and things were still broken. I initially received an offer of 14K for the Jeep. I had paid $17,930 after my dealer handling fee. I left a VM with the GM and was called back the next day by the sales manager. He ended up offering me $15,500 (take it or leave it). I had listed my car for sale for $17,100 to attempt to recoup some of this cost. Andre saw my listing and said my price was very high for a car that old because it wasn't worth that much. Funny that it was a 'deal' when I purchased the car in December and was worth more than $17,100 at the time. I was told that they will be listing the car at $17,000 again when they go to sell it. I see now it is listed for 17,999! I took the check to get rid of the Jeep. When we got home I found a big puddle of transmission fluid on my garage floor. If this isn't fixed, whoever buys the Jeep is going to end up with a blown transmission again.Hi Liz, we appreciate you taking the time to respond. The staff at AutoNation Chrysler Jeep West take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6104 to discuss what we can do to help.
Hi Aria, I attempted to call the GM. I missed him while he was out and left a VM. He passed me off to Andre. I also talked to Terry who gave me an initial offer of 14. It doesn’t seem like the dealership actually wanted to turn my experience around as I tried for a week to work with everyone that I could get a hold of.
Easy Maintenance Visit
by Robert Cacace on 07/20/2021Once again, AutoNation Chrysler Jeep in Golden has come through!. I called and made an appointment for an oil change, with an appointment request. I had an appointment that Friday (my request), and was in-and-out in under two hours. Kevin,… Steve, and the entire team there are great. Great service and great value!Robert, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Chris Collins made all the difference in our leasing experience
by Elizabeth on 06/29/2021Three years ago, my husband and I had a disappointing & extremely negative experience leasing a Jeep Cherokee at AutoNation Jeep in Golden, CO. When our lease was up, we decided to give them a second chance. As a condition, I requested not… to work with the same salesman as last time, and instead requested a female. We are so glad we did because Chris Collins was wonderful. She is kind, honest, understanding, communicative & prompt in response time, has great attention to detail and supportive throughout. A dramatic difference compared to our previous experience and that cannot be overstated. It was such a positive to work with a female car salesperson for the first time ever, I would highly recommend her to anyone looking for a positive experience at a car dealership. I wish there were more people like Chris working at car dealerships across the country. She is truly a gift and a delight in this, unfortunately, male dominated industry.Hi Elizabeth, it is great to read such wonderful comments about your recent experience with us! We appreciate your recommendation of AutoNation Chrysler Jeep West and we hope to be of service again in the future.
New Tires
by sfcaruthers on 06/25/2021I took my 2016 Jeep Cherokee in for new tires after having a flat in one of the original equipment tires. The service advisor, Paul, noticed weather cracks in the edges of the tire & recommended new ones. I went with his recommendation… and am very pleased with the result. The installation took longer than expected but was finished in a reasonable time.Hello, we're happy to hear you had such a positive experience with Paul! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at AutoNation Chrysler Jeep West!
Automation in Golden, Colorado
by TimSReviews on 06/08/2021What a surprisingly awesome experience. I have purchased many cars and trucks, including several BMWs, and never was a process so fast, smooth and fairly priced. The Jeep Salesperson was the best we have ever had (Chen) - listened to my… situation, provided exactly what we asked for including options, didn’t try to sell us on anything we didn’t ask for. The when we went to the finance guy (Canin), he was awesome as well - fast, friendly, provided his service packages advantages, but didn’t push unnecessarily. Will continue to do business with these top notch folks.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Jeep West! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great to see Mike Doht again!
by JoUleau on 06/08/2021As usual great care, personal recognition, and above and beyond service! Thank you!Jouleau, we're so glad that we were able to go above and beyond your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Thank you!!
by Thank you on 06/03/2021I am over the moon with my jeep! The service we received at AutoNation Chrysler Jeep West is beyond words. Working with Kuimars was honestly the BEST experience I have ever had buying a car. He told us “My job won’t end when you leave… the store.” and he meant it! Thank you Kui for getting me my ultimate dream car (jeep)!!!Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at AutoNation Chrysler Jeep West. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Check up and tune up
by Creative on 05/28/2021Mike is great! He always is accommodating and explains everything clearly and thoroughly. There's a reason I've now purchased and serviced 4 vehicles here.Hi, thank you for your kind review; we are happy to pass along your comments to Mike here at AutoNation Chrysler Jeep West! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Jeep repair
by Shannon on 05/25/2021Autonation West in Golden has such a wonderful and thoughtful team. Danny, Scott and Steve were so incredibly helpful when my wrangler needed to be repaired. They set me up with a rental and had the repair handled in less than 24 hours.… Amazing service and people! Thank you!Shannon, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Jeep West! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Just purchased our 4th Jeep from Auto Nation West in Golden
by Rudy Krupka on 05/20/2021Our family has now purchased 4 Jeeps from AutoNation West. We can't say enough good things about working with Steve and Brandon in Sales, Tyler in Financing, and Kevin and Mike in Service. These people have been honest and great to work… with during the purchase process and have always gone above and beyond servicing our Jeeps. 5 out of 5 stars everyday !!!Rudy, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Jeep West! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Unless you’re buying a jeep... do not go here
by Angie G on 05/10/2021My experience with the W Colfax Autonation was the worst I have ever encountered. To start, there are multiple signs before entering the dealership that masks are required. The biggest thing that stuck out to me was a very loud, old white… haired man not wearing a mask the entire time- he was later identified as the manager. It was wildly uncomfortable how wreckless the manager and multiple employees were regarding their lack of respect for the customers coming in the the building. The lobby is a open concept and countless employees were not wearing masks. As a nurse who has worked in the covid ICU for the past year, this was extremely offensive. Aaron the associate who sold me the used 4Runner was polite, patient, and respectful. He was not knowledgeable about the 4Runner which I guess should be expected given it was a Chrysler Jeep dealership but looking at their lot- they had quite the range of cars. When pointing out some of my concerns about the 4Runner, I was told point blank “well you are buying a used car”. I understand I am purchasing a used car but I am still spending 30k at your dealership and I’d like my concerns to be taken with consideration and not be belittled because I am not buying a 80k brand new Jeep off their lot. I essentially bought the car because it’s the car I wanted- I drove off that lot knowing what I knew about the car because I had done my own research. When moving forward with the finance aspect, I had initially wanted to finance through a credit union the I have used for multiple car loans and one that I am well established at. This situation became complex because it was a credit union in Florida. I had already been pre-approved with a great rate, this information had been provided to Aaron prior to my arrival. Aaron began to explain that using an out of state credit union might be tricky and brought a gentleman from financing over. This guy was aggressive, rude, and unhelpful. He began the conversation with- “how is this bank going to pay us?”. The guy who’s job it is to help people finance car is asking the customer. I said well this is your job expertise, aren’t you here to help me through this. He explained rudely the process of using their own personal credit union and pitched how it’d be easier for them as a whole. I showed him the email of my pre-approval with the rate and he said that their local credit union would run a credit check and that I’d “get what I get with whatever rate they provided”. As a female, entering a car dealership by yourself it is already a vulnerable situation and the fear of being taken advantage of is at a record high. This man truly made me consider waking away from this car all together. There was also issues obtaining my car title which was electronic and under the DMV in Florida- nobody knew how to help me through this. I spent a solid hour at the desk googling and figuring out how to navigate this process by myself. The positive to this situation was a different finance specialist who I signed the paperwork with. He took the time to explain my finance and warranty options. He explained the process of refinancing through my credit union of choice further down the road. I am thankful for his help. I do not have his first name but his last name was Valles. Looking back at this entire situation, overall I am happy that I got the 4Runner. If I was to go through this scenario again; I would of walked away from this situation and went to another dealership because I felt so uncomfortable. I would not recommend this autonation location to friends/family. 4runners are common in Colorado and I’m confident I could of found a better fit at a different dealership. The people at this dealership do not care about you.Recall repsir
by calbarj on 04/27/2021Very efficient and much less time than expected. Marek is always very kind and helpful.Hi Calbarj, thank you for your kind review; we are happy to pass along your comments to Marek here at AutoNation Chrysler Jeep West! We look forward to your next visit! Take care!
Jeep Cherokee Work
by Brandon M on 04/26/2021Dustin Kauffman was tons of help and I’m very thankful to have someone so knowledgeable to assist my wife and I when we need work done with the vehicle.Hi Brandon, we're glad to hear you enjoyed your visit. We are always more than happy to assist you if anything else comes up. Take care!
Purchase
by Len ...... on 04/22/2021Arron was very courteous and timeful The wait time between signing the purchase agreement and going to the finance office to close the contract was not timely it should have been one-half the timeHello, thank you for taking the time to share your feedback with us. If you have any further questions, please give us a call. We're always happy to help!
Great service!
by LMcLean on 04/16/2021Let me start by saying we are a Jeep family! Have been coming to this dealership for years. Came in for a routine service with some additional service issues. Matthew our tech went above and beyond to make sure all of our issues were… addressed. Absolutely great customer service! Thank you!Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Chrysler Jeep West! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
2015 Jeep Cherokee
by Cassie M on 04/04/2021Oh man how happy am I! I purchased a 2015 Jeep Cherokee from Autonation in Golden, CO. Which of course is Jeep Heaven out here. I saw my dream jeep on Sunday and on Monday I went in looking for it. Turns out they had received it on Saturday… and it wasn't fully ready for its new owner. Nick 1 cause I worked with 2 Nicks was super helpful and understanding and willing to let me hang out until I could take it out for a spin. Around noon I was getting hungry so I left to get lunch. Nick 1 called me shortly after and said it was there and ready for me to take it out. I fell in love with the car even more. We got back from the test drive and started the process. This is where Nick 2 came into the picture and he helped us finish the process and make sure the car was ready to go for us. Sadly though I had to leave it behind to get inspected, however Nick 2 pushed the service people and they had it ready for me by Wednesday. I then found a small leak and Taylor the Sales Manager I do believe was available to help me get the leak fixed and reassured me I had made the correct choice on going to Autonation for my new car. They even got me a new battery for one of the Fobs as it was dead. I seriously think these guys are the best and I hope I never have to buy another car, but if I do, I will be coming back to have both Nicks and Taylor help me out. 10/10Cassie, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road! Drive safe!
No communication between sales and service
by DWalker on 03/02/2021I purchased the vehicle from the dealer in December which had small damage on the latch for the hatchback. I was informed it was a "we-owe-you" service. In February after no contact, I reach out to the salesman who informed me he had… contacted service, and the part would be ordered and delivered and I had an appointment 2 weeks out which would take most of the day to complete. I drop the vehicle off in the AM, and service had no clue what I was there for, the paperwork said hood. An hour later I get a call that the parts necessary, although I was told were ordered were in fact not, and they couldn't do anything. Not only was there a breakdown of communication here, I was informed at this point that in fact it wasn't intended to be an all-day fix, because it was only an exploratory service visit (wait, what?!). Now, that's a long-winded complaint. The service personal I interacted with were nothing short of apologetic and professional. Kudos to them for handling an awkward situation well.Thanks for the feedback. We strive to provide excellent service to our customers at AutoNation Chrysler Jeep West. If you'd like, please contact our General Manager at (303) 578-6104. We'd appreciate the chance to make your experience a positive one.
Will it get better?
by Tanner M. on 02/27/2021I have not had the best experience through AutoNation. I love the vehicle I chose, but the follow-through has been dismal. I was shown an SUV that they had just acquired and had not gone through the detail process which most others on the… lot do. It being Saturday night, I did not have the luxury of being able to leave without a vehicle and the salesman understood. They replaced the brakes and I was to receive a call from him the following Monday to schedule a time to come in for the detailing. I never did receive a call from him. I tried to return the vehicle within their 5-day/250-mile return policy the following Thursday and was connected with a manager (service or sales, I do not quite recall). He made me promises of fixing the driver's side speaker (blown out), getting me an actual key made (mine is considered a "My Key" and I had teenager-level limitations on what I could and could not do with the system, such as not going over 80mph), checking into the water pump covering any deductible that my protection plan required, and finally the detailing which the SUV so desperately needed (it was absolutely disgusting from the prior owner). He gave me his signed card with the promises and let me know I would receive a call from the other manager that could fulfill these promises the following week because he had taken Friday off. I waited, and nothing. Not one acknowledgement of my visit. At this time I started to see problems with the vehicle. The check engine light started coming on intermittently, the windshield cracked overnight, and I scheduled a time to come into the service center at AutoNation and talk to them about getting those promises fulfilled and finding out why the light was coming on. The day before my appointment I started up and the temperature gauge flew off the charts, my engine was overheating instantaneously, and my coolant was bone dry. I filled up my coolant and tried to drive home, but could not breach 10mph. I had to get towed back to my place and then tow it again to the dealership. I had expressed my frustration to the sales manager who informed the service center. My SUV arrived there before I did and it seems like everything is going to be handled. I was provided a rental and now I am waiting for resolution. I am not sure if they are going to try to charge me for all of this, if they are going to do right by me, or if they can even fix it. I have not heard a thing since it was dropped off yesterday afternoon. The last manager I spoke to is the only reason this interaction is getting 2 stars instead of 1. If they do take care of the issues without argument, I will be glad to change my opinion and post. Until then, I would never use AutoNation again nor let anyone I know make that mistake. Hopeful for a positive conclusion, but I know dealerships and not holding my breath.Hi Tanner, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (303) 578-6104 to discuss what we can do to help. We hope to hear from you soon.
Service Dept. Product Recall
by Stevenb on 02/24/2021Very good service. Fast in and out!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
by Theo Sanders on 04/21/2025