Customer Reviews of AutoNation Buick GMC West
Review type:
Great experience
by Ron Wagner on 05/09/2025Tyler did us a good job and worked well with us!! ThanksHello Ron, thank you for your kind review; we are happy to pass along your comments to the team here at Autonation Buick GMC West! Don't hesitate to call us if you ever need anything. Be safe on the road!
Tyler was awesome!
by Rachel on 11/06/2024I wandered in, just wanting to look at a car to see if I would like it and left very quickly with my brand new car that I had no intention to buy. But they’re no pressure sales their willingness to work with me on trading in my car and just… their overall friendliness With everybody, including finance I decided to stay. But the whole process was so easy I was in and out faster than ever before.Rachel, thank you for sharing your positive experience! Feel free to stop by if you ever need any more help.
new Seirra SLT
by Gary T K on 01/31/2024Adriaan Schietkamp is a true professional. He made the purchase of my new GMC easy. Thank youHello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Dealership!
by Brent on 11/29/2023I bought a used Corolla at this dealership. When I got the vehicle home I noticed some minor blemishes in the trim and paint that went unnoticed during the buying process. I took it back to the dealership and showed them the issues. Hayden… worked with me to get his PDR guys to work on the paint and replace the trim without any argument. The PDR guys did great work and my dissatisfaction has been turned around and I am now a happy customer. They are an honest and good dealership to work with. Additionally, I like the low pressure sales and no haggle policy they have when buying a used vehicle. It makes the entire buying process much more pleasant.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
nancy pack
by nancyp71 on 11/22/2023this dealership was outstanding,they were very helpful and wanted my business.i was treated like a person not a sales number they were patient and sensitive ti my needs and concerns.outstanding from top bto bottomHi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Gmc
by Gabriel on 11/01/2023Best Experience ever, the attention was phenomenal, incredible people, excellent service! Loved itHello Gabriel, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Manager: Tommie and Sales: Skylar
by abcdefg on 10/01/2023I was watching a CR-V on line and Skylar notified me it was reduced. I was helped by Skylar AND Tommie SO MUCH. I needed a ride up to Golden in Colorado and did not want to miss this opportunity. Tommie kept his "promises" to all my… questions and sent me an overview of the "final price". This dealership is one I would recommend; do your research and if something interests you, let them know. These 2 men were very helpful to me (and I do NOT like dealerships).Hi, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!
2023 GMC Acadia
by Neldaoleon on 09/11/2023Friendliest service we ever received. Went to so many dealerships that day, most didn’t even acknowledge us. Adrienne and Carlyle were two of the friendliest and patient people I have ever met.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
AutoNation GMC in Golden
by Nelda L on 09/08/2023Best experience I have ever had. Adrienn came right out to help us, unlike all the other dealerships we went to that day and was very attentive to our needs. Carlyle was very helpful in explaining the packages and warranty. They had a… great attitude even though we kept them there until midnight.Hello Nelda, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
I Cannot Believe It's a Buick
by JB on 09/07/2023I leased a 2024 Envista with the Sports package. Salesteam were non-pressure, answered all my questions, I traded in a 2015 Lincoln MKZ. Love the Envista better.Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Great experience
by PaPaBondo on 07/25/2023The GMC Acadia we bought we are very happy with. A good quality car at a decent price.Hi, we are very happy to have provided you with such a positive experience! If you're ever in need of more help, please let us know! Take care!
GMC AT$
by jdttftadt on 06/15/2023Great purchase with no surprises. Truck was exactly as advertised and Skyler took great care of us.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
A fumble at every turn
by pflamer on 04/11/2023Wow I don’t even know where to start. What should have been one of the easiest and painless transactions to well qualified buyer was anything but easy. I found this vehicle on an internet search after looking for a few weeks. I knew what… I wanted and given the current market for availability of vehicles it was a fair deal. I was still hoping to be able to negotiate something. I was told NO from the get go from Carly my sales person repeatedly. NO we don’t negotiate our pricing. That’s an @autonation policy. No we can’t reduce our exorbitant $699 “dealer handling fee” another @autonation policy. No you can’t use your credit union to finance your vehicle, you have to use our lender and pay 6% more in interest than you are already pre-qualified for. We are going to pull your credit multiple times to eventually get an approval with a bank that will approve the loan amount that exceeds the value of the vehicle we are selling you. I then tried to add my trade in that their website said was valued at $53k to which they offered $45k. That’s just an estimate they said. I ended up selling my trade in for $61K locally. When we agreed on terms it took them almost a week to get me actual docs to sign that they requested I sign at a local Auto Nation dealership. The docs were missing pages so 3 more days of FedEx packages back and fourth. I had a 10 day out of the country trip planned for the following week so by the time they finally released the vehicle to the shipper I was out of the country and wouldn’t see the vehicle for almost 3 weeks after our first negotiations. I had to arrange for my neighbor to accept delivery and it sat in my garage until my return. So when I finally got to see the vehicle it had been delivered filthy out side and dirty inside with dog hair stuck to the carpet and with only a 1/4 tank of fuel. It also didn’t even have a temp registration tag so I could drive it. When I text Carly to ask about the status of my registration this was her response “ We are corporate, with over 320 dealerships. That type of thing is handled way above anyone I am in contact with. I would suggest calling the store and asking to speak with Hayden, our GM”. Really??!? Maybe the GM doesn’t have anything better to do than track down vehicle registrations. How about you provide good customer service and find out for me!?. I did reach out to the title dept at the dealership and no one answers those phones or returns phone calls it seems. I’ve left messages with no response. It’s been over a month and I still don’t have a copy of the paperwork I signed. I’ve asked numerous times for that from the finance dept to no avail. Maybe it’s @Autonations policy to deliver dirty vehicles with low fuel then give they buyer no paperwork or follow up with registration who knows. If you decide to do business with this dealership GOOO LUCK! Lower your expectation to near zero and hope they get your paper work right the first time since you’ll need all that luck if you have any questions or need assistance once you sign on the dotted line. So much room for improvement here. I’m surprised a dealership that’s run like this can stay in business.Hi, thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
Fantastic Truck buying experience
by SierraDenali on 01/27/2023From start to finish the whole process was smooth and transparent.We are pleased to hear you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!
AutoNation Buick GMC West/Sierra 1500
by Nicetruck on 01/19/2023Ryan McCarthy, Carlyle Owen, and Tommie Pool JR were top notch all the way through the process.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Cannot complain!
by GMC driver on 03/20/2022I waited for 6 months to get my GMC. Not the dealer's issue at all. They kept in contact with me during the waiting period. It was nice to hear from them even if it was to tell me we are still waiting. Once the truck arrived, we got the… deal done in one afternoon. Very satisfied!Hello, it is great to read such wonderful comments about your recent experience with us! Thank you so much for being one of our valued guests and we look forward to your next visit!
Get everything in writing
by Promodnova on 01/30/2019Bought a used vehicle around New Years. The salesperson (Kyle) we dealt with was GREAT, no complaints. The vehicle had cracking paint on the hood and dents on the cowl that we noticed a few days later. We didn’t notice this when we bought… the vehicle because it was snowy on the day we bought it. Brought the vehicle back to have them look at it. Scott (used car manager?) said that they would repaint the hood and they would get the dents out of the cowl, although he did say that maybe not ALL the dents could be removed. I agreed to that and brought the vehicle to the body shop that they use. The body shop repainted the hood, but said that that AutoNation denied the cowl repair. Apparently the cowl would need to be replaced (part is $200) and the General Manager denied it. Called AutoNation a few more times and talked Ron. He did acknowledge that the cowl could not be repaired and needed to be replaced, and that is why it was denied. He was going to talk to the general manager and get back with me. No one ever called me back. I called GM (Dennis) a few day later and he also acknowledged that the cowl was not repaired do to the cost (which he said was $800?), and I was lucky that they even repainted the hood. The takeaway from this is do not trust what they say and get everything in writing, which unfortunately I did not do.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (720) 836-7054 to discuss your concerns, as your satisfaction is of utmost importance to us.
Mrs
by Barb rich on 11/01/2018Sales department was good no heavy pressure and finance department was awesome2018 GMC Yukon XL Denali Purchase
by TexPier on 07/14/2018The dreaded purchase of a new vehicle went surprisingly well, overall, not a bad experience thanks to all of the professionals at AutoNation West.Absolutely Amazing
by AprilHigginson on 03/10/2016My husband and I had a great experience at this dealership!! We were very upset and discouraged when we arrived after being treated like dirt at Christopher Dodge so our spirits were not the highest. However James greeted us with a smile… and we told him exactly what we wanted. He made no promises and did not show us the car we wanted with all the bells and whistles, he went straight to work to find us exactly what we were looking for with our maximum monthly payment in mind. Mike in financing worked hard with James and they got us the deal of the lifetime!! They got me exactly what I wanted (even the color!) And I was thrilled!! Our process took longer because James personally drove to pick up my 2016 dodge journey crossroad plus from the arapahoe location and brought it back so we could leave with it the same day. Our kids were tired and restless so he treated us all to dinner while they fueled and washed my car. I would recommend this dealership to anyone looking to buy. They are amazing at what they do and James and Mike helped our family tremendously. I would never dream of going anywhere else ever again!!!Way to go!
by Adrian_216 on 01/06/2016I even can said that this guys made it possible for me just because they made me feel confident and showed me respect since I got there. I spoke first with Jovany who's a humble and nice person that seemed he took it personal to make the… deal possible. Then I met Michel other great man in whos face I could see on the hard he worked for make my dream come true, he gave me good price for the vehicle I gave in trade, good price for the vehicle I bought and I left that place trusting more in them and feeling proud of me and them. Thank you guys at AutoNation GMC West.Adrian, thank you for your positive review. We're happy to have been of service to you. The staff at AutoNation Buick GMC West always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
Adrian, thank you for your positive review. We're happy to have been of service to you. The staff at AutoNation Buick GMC West always strives to provide personable and excellent customer service. We greatly appreciate your strong recommendation, and thank you again for the review!
GMC Sierra 2500HD
Buick Envision
GMC HUMMER EV
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Thank you for taking the time to share your feedback with us. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
by Sue Tilly on 05/11/2025