AutoNation Buick GMC West

Bought a used vehicle around New Years. The salesperson (Kyle) we dealt with was GREAT, no complaints. The vehicle had cracking paint on the hood and dents on the cowl that we noticed a few days later. We didn’t notice this when we bought the vehicle because it was snowy on the day we bought it. Brought the vehicle back to have them look at it. Scott (used car manager?) said that they would repaint the hood and they would get the dents out of the cowl, although he did say that maybe not ALL the dents could be removed. I agreed to that and brought the vehicle to the body shop that they use. The body shop repainted the hood, but said that that AutoNation denied the cowl repair. Apparently the cowl would need to be replaced (part is $200) and the General Manager denied it. Called AutoNation a few more times and talked Ron. He did acknowledge that the cowl could not be repaired and needed to be replaced, and that is why it was denied. He was going to talk to the general manager and get back with me. No one ever called me back. I called GM (Dennis) a few day later and he also acknowledged that the cowl was not repaired do to the cost (which he said was $800?), and I was lucky that they even repainted the hood. The takeaway from this is do not trust what they say and get everything in writing, which unfortunately I did not do.