Customer Reviews of Landmark Lincoln
Review type:
Shaun Harrington
Shaun Harrington
by Irish1! on 10/20/2024I am a return buyer at Landmark. I always felt like I was dealt with fairly and the staff is wonderful.Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
Owner
by happyness on 01/06/2024Fantastic experience here. Knowledgeable and friendly staff made this an unexpected pleasure.Thank you for your wonderful response to the quality of service our Staff provides, and we appreciate having you with us! Safe travels
Avoid! Not Luxury Service or Results!
by Matt on 11/08/2023I had to drive to Landmark Lincoln because my local dealership (Phil Long Lincoln) wouldn't diagnose anything (except one issue on the vehicle) including the few things that Landmark did. However, despite them ordering parts for a few… items, they didn't let me do a drive along, didn't let me compare my vehicle to another, and as a result left out the most important problems in my vehicle--and some that were smaller. Even the Lincoln representative Shane Stewart expected a ride along and was shocked when I wasn't given one. I had an appointment on the 18th of September. I have text proof that this dealership sat on my vehicle in their lot without looking at it for 2 weeks. The service manager Stefan tried to lie and say they did some preliminary work, but when I told him his technician already texted me, he admitted his lie that they hadn't even looked at my vehicle. He gave all sorts of excuses and barely any apology. When they finally started and ordered some parts, they barely communicated with me or my Lincoln representative Shane Stewart (who expressed similar frustrations). Then they claimed they had all the parts. I sent a text message, since that was the only way they would communicate (never returned calls), asking about the seat problem. They indicated it was checked and found no issue. I knew they were lying as it popped every time I leaned back. I informed them of this, and then they admitted that they found the issue--so they lied once again. Then due to poor communication, it seemed that they waited a week to order the part for the seat. Moreover, the other question I asked through text, they ignored. As a result of my vehicle being on their lot for 7 weeks in the elements (I always garage my vehicle), I am pretty sure they ran down the battery to near dead (as vehicle is acting weird), which I warned them of, and they did not respond. As a result of the long wait and unprofessionalism, while I was driving the loaner, I hit a metal piece, which caused a flat tire. Despite the fact that had the dealership not sat on my vehicle for 2 weeks without doing anything (an issue that no other dealership says they would have done), I would not have incurred the cost of replacing the loaner tire. It would have been my tire or it wouldn't have happened at all. I spoke with Ed the General Manager, and not only was he rude, unprofessional, and told me I "damaged the car" (despite it being force majeure), he would not cover the tire cost. He didn't care that everyone at Discount Tire who heard my situation was shocked that Lincoln/Dealer wasn't taking care of the tire. Everyone (10-15 people) said they would not buy a Lincoln as a result of this and those that had a Lincoln would avoid Landmark. Then when I told him that I would let people know about my experience through reviews, Lincoln, and the media, Ed took back the claim to clean my car out (at first he offered). He offered no apology for his team's terrible workmanship. When my vehicle was finally ready to pick up, when I arrived, no one greeted me. No one went through the things they did or did not fix. It took 10 minutes for someone to point me to the cashier and that was it. No follow up call either. Then I discovered that I believe they did not put the seat frame on properly as it is showing the metal pieces underneath (other Lincoln owners on a forum aren't seeing the same issue--and my passenger seat isn't quite as bad but was also likely installed incorrectly by Phil Long Lincoln). I also discovered that they broke the snap for the access panel in the back of the driver seat. So it is hanging loose. I also found they scratched the soft material on the back seat and left a lot of crumbs/etc in my car (I dropped my car off in pristine condition--it had been just detailed). I also found dead bugs in my car also. They also did not address my taillight that was loose--a problem I showed Shawn my service advisor. I spoke with the owner of the dealership who called me a liar and defended his dealership's poor customer service. He told me I would not be happy with the resolution of his dealership and ignored the rest of my emails. Other issues not addressed as a result of not doing a comparison/ride along: 1) smelling exhaust when in traffic at higher speeds. 2) Significant wind noise on the windshield--they claimed they checked it but the Standard Corsair loaner they gave me was quieter than my Nautilus. 3) Ride harshness. People claim this vehicle rides like a cloud, and we feel every bump, we are severely jostled by the vehicle as well when even going over smaller bumps or lower spots in the road. 4) Road noise coming in from around the doors--they claimed they replaced the door seals, but since I wasn't given a chance to compare to another Nautilus, I couldn't know again--but from previous test drives, the other vehicles were much quieter--and the loaner was as well. My experiences with Lincoln thus far has been the worst of all my vehicle experiences except Jeep (but its close). I have had Kia and Hyundai dealers treat me with better professionalism and excellence. My experiences with Lexus and Range Rover were immensely better than Lincoln. They are a true definition of luxury dealership (as their dealerships actually look luxurious-- Phil Long and Landmark look like a cheap 3rd party run down dealership). If Lincoln wants to compete in the luxury space and not be seen as a premium Ford (some Ford dealers are better than this) they need to improve their vehicle quality and most importantly their dealership and corporate customer service.I was out of State without access to my phone for a few days, when a chain of e-mails was received from Mr. Bryant. In summation, Mr. Bryant states Landmark did not perform repairs to his satisfaction, took too long, and the Employees he had interaction with were rude, incompetent, and liars. Mr. Bryant was also adamant he was not responsible for a tire that was destroyed on the loaner vehicle supplied to him while in his possession. The accusations made by Mr. Bryant made for an impossible satisfactory resolution. Yes, it is true, my response was defensive when informed by Mr. Bryant that my Employees were liars. Most of my Employees have been with me for years, many decades, for three generations. Many are my family, and extended family. Many Employees have their family, and extended family employed here. I know each and everyone of them, and lying is not part of our culture. Yes, it is true, I responded aggressively when Mr. Bryant questioned if my “Dealership had any sense of standards”. Yes, it is true, I responded to the accusation by Mr. Bryant that we had “Sabotaged” his vehicle, “Driven around town with a family in it, or used for other purposes?” My response was, It did not happen. Yes, it is true, I informed my Team we are to avoid any further interaction with Mr. Bryant, and informed Lincoln Division of my decision. Tom Daniels Dealer Principal Landmark Lincoln
Everything Mr. Daniel's has said is either a stretch or complete fabrication meant to help hide the horrible treatment I received, cover for his team, and/or cover for his lack of response. So he either did not read what transpired, or I'll leave the reader to come to the rest of the conclusion about him and his dealership. However, I will summarize what I wrote and rebutt what Mr. Daniels said: 1) It was not a chain of emails: it was three. The original was basically what I put in my review of the dealership, the second was a follow up since he didn't respond to my first. And the second was after I discovered food in the back of my vehicle and the things his team didn't even fix or they broke--which included pictures of the seat his team didn't fix properly. The third email was the response to his defensive and stonewalling email in which it seems he didn't even read my two first emails as he said he was referring my issue to his General Manager Ed and Stephan; however, in my first and second email I had detailed my interactions with them. So it was pointless to refer me to them. 2) Mr. Daniels didn't read my email because my complaint wasn't that they just took too long. It was that they sat on my vehicle for two weeks before even looking at my vehicle (text proof). Then they lied about not looking at it. Stephan claimed "preliminary" work had been done, but he was unaware I was in text communication with another person of his team. In the texts (picures on google review), his team member told me the truth that they hadn't even touched my vehicle. Then, because they lied about checking my seat, but actually didn't until I called them out on their lie (text proof), which required even more time to order parts, that is why I complained about the over 7 weeks they had my vehicle in the elements most of the time. As a result of the time in the elements, my battery is practically dead (another complaint Mr. Daniels didn't even take the time to read). 3) The point that Mr. Daniel's misses is that had his team done their job to begin with and started working on my vehicle from day one of my appointment, it would not have been their loaner that experienced the flat tire. It would have been my own vehicle or not at all as our Nautilus is much bigger and may have missed the metal all together. 4) I did not say 100% his team sabotaged my vehicle. I said as a result of the poor experiences from his team and the way Ed yelled at me, I feared retailiation and sabotage. Considering my driver seat access panel was given back to me with a snap broken, not a far stretch. I was fearful due to Ed passive aggressively telling me that I should be grateful for the loaner, that I should be grateful I wasn't charged a rental fee for the loaner, and Ed repeatedly telling me I destroyed the tire--of which he had no knowledge how bad the tire was since I live in a different city. 4B)Considering I gave them my vehicle in perfect detailed cleanliness with no food/crumbs/marks/grass/dead bugs/women's hair etc that was present when I picked up the vehicle, it is perfectly sensible to question what occurred in my vehicle while they had it in possession for 7 weeks. 7 weeks they had my vehicle, and they barely addressed any of the concerns, didn't even address all of them, nor did they address properly the ones they agreed upon. 5) Mr. Daniel's defends his team's terrible customer service upon pick up arrival due to the fact that they were cutting off communication. However, how would they know who I am so as to "cut-off communication with me" as they only saw me once? They also had no idea when I would arrive at the dealership, and I didn't announce who I was as I walked in the door. So how does his "cutting off communication" play a role in the poor arrival response of his team? It doesn't. 6) My Lincoln Concierge expressed extreme frustration with their poor communication skills and their lack of proper customer service in his interaction with the employees at Landmark. He was also shocked they didn't grant a ride along or a comparison test drive as was requested even by him as well. And due to my mistreatment of the situation, it is not a stretch to call into question the dealership's standards, especially when comparing to other luxury car companies and even other Lincoln dealers. 7) Mr. Daniels told me he isn't adversarial with his customers, but his email response was not one of understanding for the customer or even a clear knowledge of the situation. He started the conversation calling me a liar. Then he defended not the customer, but his team's terrible inaction and actions. Then I was concerned about sabotage after a strange noise had been occurring with my engine, and the fact that he was ignoring everything I wrote to him. However, I followed up in the third email reiterating I had proof of the seat not being fixed properly, things they missed, already speaking with Ed and Stephan, and the poor reception I received when I arrived to pick up my email. I also re-posted my first email, which he clearly neglected. 8)) Regarding standards: My initial email was a cordial attempt to Mr. Daniels to explain the situation, give him a chance to correct his team's mistakes, and take charge and exhibit better standards than his team was projecting. Mr. Daniel's clearly would rather ensure his team is comfortable and defended than giving the customer an excellent experience. His response to me asking for better standards was the following: "As to my Dealership having any sense of standards? Who are you to make such a preposterous statement?I am forwarding this to my Service Director, as well as my General Manager. This problem needs to be resolved, and I do not believe it will be to everyone’s satisfaction." So not only did Mr. Daniels not read my initial email and see that I had already spoken with the General Manager, but he essentially told me I was wrong, I couldn't possibly judge the standards of his dealership based upon factual experiences I went through, and that I would not get a result that treated the customer properly. I'll leave it up to you to decide after reading my experience and reading about Mr. Daniel's and his team's responses (or lack thereof) if Mr. Daniel's and his dealership is truly a luxury dealership that strives for excellent customer treatment. Ask yourself if his responses you read, and his and his team's lack of responses and inaction are ones you'd expect from a luxury dealership?
LandMark Lincoln sets the standard for excellence!
by johnboyd74 on 10/02/2023If you want a good car buying experience with service both before and after the sell, look no further than Landmark Lincoln. I have bought a lot of cars over the years and its always a stressful experience. While searching for my new… Lincoln, I reached out to a number of other dealers. Some did not respond, other gave me a quote and I never heard from them again, and some tried to sell me what I didn’t want. Well, I am glad that was the case because this was the best buying experience I have ever had, and I will be back in the future. Nicki found the vehicle I wanted, and managed the pricing, the trade estimate, financing and all my special requests before I ever stepped foot in the dealership. Once in the dealership every person I met generally cared that I was satisfied, and I have never been in and out of finance and on the road in such a short time. The dealership has followed up with me several times since the sell to be sure I was happy. Don’t go anywhere else, this is the place to go. I have never been so happy with a car deal, or a dealership. They are wonderful!John, thank you so much for providing such a great review and recommendation. We couldn't be happier to hear that we've made this your best buying experience and we thank you again for traveling the distance for your new Lincoln! We appreciate the opportunity in connecting with you and earning your trust in Nicki's service. Congratulations and safe travels
New Car Purchase Experience Landmark Lincoln
by Landmark on 08/14/2023Excellent. Lawrence Perez worked hard to close the sale on a 2023 Lincoln Nautilus. Mel Seloma provided excellent after sale care and training of the new machine. The Financial group was outstanding as well.Thank you very much for sharing your purchasing experience with us and for the 5-star review! We greatly appreciate the opportunity in earning your business and congratulations on your new Lincoln! Safe travels
Thank you very much for sharing your purchasing experience with us and for the 5-star review! We greatly appreciate the opportunity in earning your business and congratulations on your new Lincoln! Safe travels
Landmark Lincoln is awesome
by Phalco333 on 07/24/2023Excellent team, professionally, talented, thoughtfulThank you very much for the great review and 5-star rating! We appreciate you and look forward to have you with us again. Safe travels
Navigator
by TDangelo on 02/25/2023Extremely knowledgeable and helpful. Great experience.Thank you for choosing us at Landmark Lincoln and congratulations on your new Lincoln Navigator! We are glad to hear of your positive experience and we look forward to be there for you with your service needs! Safe travels
Landmark Lincoln
by Dr. Pam on 02/02/2023EfficientDr. Pam, we are happy we could make your experience a positive one! Thank you for taking the time to let us know how we did. Safe travels
Great Experience and Vehicle
by MikeMar on 10/21/2020My overall experience with the dealership and specifically, our salesperson, Louis Yacovetta, was outstanding. When we came to pick up the vehicle (MKX Black Label) we were running a little late and by the time we were done, it was well… past closing time. Nonetheless, Louis still took the time to walk through the vehicle with my wife and I, sharing his vast knowledge (and I do mean VAST) with us. We later found out that we made Louis late for a personal commitment but we could never tell. When we did finally leave, we felt like we got a good deal and a great car from a very knowledgeable and eager to please sales professional. Keep up the great work.M
by s031214 on 08/20/2018Salesman , Mike Ferigne, was very professional and knowledgeable about the car.Works fine
by B & DGutru on 08/03/2018updated 08/13/2018The part took longer to bring in than anticipated but all is well so far.Review
by GeorgeL on 08/02/2018updated 08/13/2018The service department is excellent. Danen does an outstanding job of explaining the problem, giving you options and the techs complete the work on time and budget! - Georgegreat service
by Hollyrus on 12/17/2016updated 12/29/2016I brought my MKZ in because of a slow leak in my tire. The service team member inspected it and found a nail. He repaired the hole and did a recommended check up on my car without being asked. This was all done in a very timely manor, which… is very important to me.Happy Customer for a Second Time
by DASIEBEN on 09/13/2016updated 09/28/2016David Cunningham did an excellent job of being very patient with us and helping us find the right vehicle. Thanks, David! Just took delivery of our new MKX yesterday and are very happy with the car.Lincoln MKZ Service
by Katherine87 on 08/26/2016updated 09/07/2016My experience was excellent, as always. They are so helpful and knowledgeable in answering any questions or concerns you might have. Super friendly, make you feel right at home and very important to Lincoln. The entire staff is great and… Bob is extra special!As close to perfect as it gets
by Amberfro on 08/17/2016updated 08/26/2016Such a painless car buying experience. We even had a trade in. They went above and beyond to make sure we were absolutely satisfied with everything! They even drove to Durango to pick up our car at midnight and delivered it to us at 3am, to… ensure we'd have it to move our son to college in the morning! Red carpet treatment from start to finish!New car
by Poyntermp on 07/16/2016They were all what they said they were very helpful knowledgeable took vey good care of us explained every thing we're very courteous still called after purchase. Won't go anywhere else
by Spriteracer27 on 01/06/2016I have a Ford dealership that is much closer for service..I drive the extra miles to Landmark. Service managers go above and beyond to accommodate. Vehicle is done when they say it will be at a reasonable price. Can't ask for more..Work done properly after parts delay.
by RDBangs on 01/04/2016Had an "service engine" light come on. After considerable investigation the problem was diagnosed and corrected. The repair was delayed by a lack of the right part. However, I was given a very nice loaner vehicle and the repair seems to… have solved the problem.Thank you for the note. We are pleased to have worked hard to fix your vehicles issue. We are also glad to have not inconvenienced you while we acquired the right part in order to fix it right the first time. We look forward to your next stop here and hope to always exceed your expectations.
Great Place!
by Larmire on 01/01/2016Brought in our 2007 MKX for what I thought would be major transmission issues. Landmark updated the software in the systems, runs like new. Nice people, friendly, knowledgeable service tech. Better than the place where we originally… bought the car several years ago.Thank you for the great review and for giving us a shot at taking care of your MKX! We are grateful for your business and happy to have changed your negative experience elsewhere into a positive! We look forward to your next visit.
Efficient routine service by appointment.
by ColoKid8894 on 12/23/2015updated 12/28/2015Routine service on our Mercry Milan hibrid was handled efficiently by appointment.Thank you for the kind review and for bringing us your Hybrid! We are always glad to see you and happy to take care of you.
Lincoln Corsair
Lincoln Nautilus
Lincoln Navigator
Lincoln Aviator
Experience The Lincoln Way at Colorado’s Lincoln Sales Leader, Landmark Lincoln. *Based on 2017 Dealer Ranking for Lincoln Division Retail Sales Report. Experience Lincoln Black Label, Our Ultimate Expression of Design and Personal Service at Colorado’s Lincoln Black Label Sales Leader, Landmark Lincoln. *Based on 2017 Dealer Ranking for Lincoln Black Label Retail Sales Report
Landmark Lincoln is the only locally-owned, stand-alone Lincoln luxury automobile dealership in Colorado. Our dealership heritage dates back to 1919, and our current owners have been associated with Lincoln for over 30 years. Unlike most corporate-owned auto dealerships, our staff is very stable - many of whom have been here for 30+ years and several of whom are second-generation employees - so you can have confidence in their expertise to help you with your unique automotive needs in a professional, courteous, no-pressure manner.
- Complimentary Loaner Cars
- Instant Financing
- Complimentary Coffee
- Cable Television
- Collision Repair/Body Shop
Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!
by Andy James on 10/22/2024