Groove Subaru
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Customer Reviews of Groove Subaru
Review type:
Supreme experience
by EmptyM on 10/20/2024
Purchasing my WRX at Groove Subaru was so unique and pleasant. They are totally different than any car purchase I’ve ever made. Shout out to Jarred, Andrew and Travis and a special one for Mai. You guys kick ass!
Everyone was professional,… courteous and exuding the chill Colorado attitude. Without a doubt they are the Subaru to the core. I traded my Focus RS and I’m now a member of the Subee club.
66 reviews
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by JessicaHutHut on 10/28/2017This was the first dealership we visited and we ended up buying a car the same day. The deal was better than what I had found researching other locations and the inventory had what we wanted. Very helpful staff and free popcorn!Groove Subaru delivers exceptional service
by GTDenver on 09/21/2017I would like to commend the entire Groove Subaru team who helped me with my new vehicle purchase. From start to finish i rate the experience a A+. The professionalism and knowledge that I received from my sales person Joseph McCarty was… exceptional and is a key reason as to why I selected Groove Subaru. Best Regards, Gene ThomasThank you for taking the time to review your experience with us. We are so grateful for your feedback on Joseph and for choosing to do business with us!
Excellent customer service
by Robert_Philip on 08/13/2017Shopping for cars can be a daunting experience.. However our salesman, Chris Giordano, made us feel so comfortable from the moment we met him. Absolutely no pressure and with a charming professionalism we both admired. We liked the Outback… and he knew the product in and out. Made us feel so confident it was the right choice for us, which it has proven to be. The sales manager, Chris McGarel, was also very cordial and went the extra mile to help us with the financing for this vehicle. He is a class act and took the stress out of our experience. Those two guys are a great sales team and we will be recommending them to all of our friends and relatives considering an automobile purchase.Thank you for taking the time to review your experience with Chris and our dealership: your business is greatly appreciated, Robert!
New car purchase
by acutelung on 06/19/2017We electronically contacted around 10 Subaru dealers about buying a new Subaru Outback and ended up choosing Groove for having the lowest price and the color that my wife liked the most. Like some other dealers, we were offered an extra… that we declined. Our sales rep Jameson P was very professional, courteous, and thorough throughout the entire car buying process and the test drive. He made the price discussion and paperwork signing enjoyable. As far as purchasing a car goes, we enjoyed our experience at Groove. We will be taking our car in for trailer hitch installation on Monday that we paid for together with our car purchase and hope that our experience with the Service Dept. will be equally pleasant.Salesmen You Can Count On
by JWinne19 on 06/01/2017I recently went to Groove Subaru to look at the latest Impreza, Legacy, and Outback models to replace my current car. I initially contacted Jeremy Horwath through Groove's website to setup an appointment, but when I wasn't able to get to… the dealership when Jeremy was available, he set me up with Richard Farris. I really enjoyed working with Richard as he was knowledgeable, personable, friendly, and seemed to truly enjoy helping me find the car that best suited my needs and wants without the pressure I encountered at a number of other dealerships I visited. Both Richard and Jeremy followed up with me after my initial visit to check in with me, but never once did they use the typical car sales tactics to pressure or force me into a decision. I really appreciated their patience as it allowed me to weigh my options and think through my decision, something that I was not afforded at several of the other dealerships I visited. Both salesmen were also quick to respond to my questions, and were easily reachable via their cell phones. When I finally made my decision to lease an Impreza, I was confident I was making the right choice as it was under my own terms and without haste. I would not hesitate to work with Richard and Jeremy again.Great experience!
by rad90car on 05/24/2017Josh was fantastic throughout the experience. He was knowledgeable, thorough, and friendly. I knew what car I wanted, and when Subaru didn't have it anywhere in Denver, he worked with me to find the next best thing when I was under a… deadline. I had a lot of specific needs, including a very short timeframe, and they were able to work with everything, plus they had great pricing. The guys in the parts and service departments were great, too. They were friendly and very quick installing the cross rails and car top carrier. Highly recommend for any of your Subaru needs!!Friendly and professional buying experience
by Laursh1 on 05/16/2017I unexpectedly had to buy a new car last week after my old Subaru hit its last legs. Both the service and sales associates were very kind and patient with me, particularly in light of the unexpected purchase I had to make. Richard Farris,… the gentleman who guided me through the test driving and buying process, was particularly great to work with, and I truly appreciated his professional, friendly help.Low Pressure, Good Service
by COMtnGirl on 05/09/2017I bought a 2017 Crosstrek with Matthew, and the process was very smooth. I had been looking at Crosstreks for some time, and finally decided to stop in and test drive one. Matthew found me a manual transmission to test out, and allowed me… to go home and sleep on it for a couple days before deciding to buy - no pressure at all. When I came back in a couple of days later, I brought my husband along so he could see what I had picked out. Mind you, this is my car, financed in my name, that I am purchasing for myself. Matthew was certainly kind to my husband, but spoke directly to me when it came time to discuss options, financing, and negotiation. As a female, that was really awesome! The price was right, the car was right, and Matthew and the finance team even stayed well past closing time to finalize docs and make sure everything was squared away for me. Matthew has since followed up with me regarding a minor repair, so his post-sales service is also quite good. Would recommend!Upgrade to 2017 made easy!
by C_Moorhead on 04/18/2017I have to say, upgrading from my 2015 to a 2017 was the easiest thing ever. Jameson Primack was very laid back, and made the whole experience very enjoyable. There was no pressure to buy things I didn't want, and they worked with me to get… the accessories, color and package I wanted at the price I was looking for, even with a few upgrades. I will continue to trust Groove Subaru and it's team to handle all my needs when it come to my Subaru!! Great job guys!!!Great Experience!
by jd12766 on 04/18/2017This was my second time getting a car from Groove and once again it was a positive experience. Chris G. was knowledgeable about the options, friendly, and did a nice job of finding the right car for me. I would definitely recommend Chris… G. and the entire team at Groove Subaru.All good from my experience! Ask for Jameson.
by Jerry_Vargas on 04/07/2017Went in to compare prices and left with a new car. He helped us get the deal we wanted on the car we wanted. What more can you ask for? His charisma totally stood out amongst the rest of his coworkers. I would recommend Jameson if you need… to get a Subaru which you should. This car is amazing. Thanks again Jameson!Tried to get an issue serviced but no luck
by lmcfarlin on 03/09/2017These guys are extremely friendly and helpful through the car-buying process. After you buy, they are just like anyone else and would rather not deal with you again. I had what looks like a stress crack form in the sunroof of my 2017… Forester. The sales rep emailed me about my satisfaction and asking for positive reviews and I brought up the crack. Never heard back. I called about it and was cold-transferred to the voicemail of a 3rd party autoglass shop. I got a recall notice and went in for that in January, also thinking I could use that opportunity to talk to someone about the glass. The manager onsite told the rep to take a picture of it and that Subaru would likely just fix it since the car is new but corporate was closed that day so I'd hear back later. A month after that, I called again and was told someone would get back to me. I just tried again today a month later after the last call but hung up while waiting on hold. I'm through and my enthusiasm for owning a Subaru is gone. I'll probably just have to pay to get this fixed and consider it a loss. Too bad I actually bought an extended warranty from such a crappy company.Very friendly sales staff
by lmcfarlin1 on 03/09/2017Brandon took care of my family's car purchase of a new 2017 Forester and everything was very smooth. There was a lot of push to get some glowing reviews written immediately after the sale but that's typical of any dealer. My real… complaint is that I tried to get a crack in the sunroof fixed (see my very negative service review) and first mentioned it in my reply to the sales reps email inquiry of my satisfaction with the car. I never did get a reply to that.Bought my car and never paid me!
by Jonathan on 03/08/2017Bought my car on December 28th (a Crosstrek Hyrbrid which I purchased from them 2 years prior). 70 days later, heard nothing back, not received a check, even though they sold it 68 days ago. So dishonest. Stay away, they cannot be trusted.DO NOT buy a Subaru from Groove
by DenverGirl on 12/31/2016Buy a Subaru, they're great cars! DO NOT go to Groove to buy it. The ONLY reason I bought my Subaru here is because the dealership participates in the Costco program. Otherwise I would have taken my business elsewhere. As far as… sales tactics, I was told "someone else wanted to buy the car and it was a good thing I made an appointment to save the car for me" *eyeroll* The sales process took nearly three hours, most of it waiting and having to go through several rounds of assorted paperwork. That process really need streamlining, bring all the docs to sign at once. As I was waiting for several rounds of paperwork, the sales guy takes my phone and opens the Google reviews page, selects five stars and asks me to complete the review. He then proceeds to tell me when I receive the official Subaru survey, that I need to rate him a "10" otherwise Subaru sees it as a failure. He sent me an email a few weeks later with the same instructions. When I finally reached the finance guy, I was tired and ready to leave. So he has this great maintenance plan and "everyone who goes through Costco gets this plan". Well, I got the plan and then find out it's not backed by Subaru and it doesn't cover what I was told it would. Time to get a refund... the Groove finance rep was unresponsive and not helpful during this process. If I wasn't so diligent, I was told I wouldn't have gotten the check because they "lost it in their new accounting system and didn't follow up on the process" all while telling me to be patient as the check takes time. So frustrating and tarnishes the car buying experience. Really doesn't surprise me that they have multiple reviews from the same IP address on Yelp.Making car buying easy
by Bdfrakes on 11/27/2016I had put off buying a car and taking on a car payment for as long as I could. Once I found myself without a choice, I went specifically to Groove after a recommendation from a friend and was not disappointed. Jeremy Horwath was patient,… listened to all my ideas and not pushy at all. Having never owned a Subaru, he was very informative on all the features and benefits of the various cars. I am so thankful to be in such a safe and comfortable car with the help of Groove.DO NOT BUY FROM HERE!!!
by twigglett2 on 02/02/2016Groove Subaru is probably the worst car dealership I have dealt with in 25 years, and I did business with a dealership nicknamed Crooks before. Somehow the sales and service department and even the management of this place dropped the… ball. I have effectively lost 3.5 weeks (and counting) dealing with this place at the time I am writing this critique. On Jan 8th, I came to Groove Subaru after seeing and communicating online about a 2006 Hyundai Tucson with great low mileage for the year it was made. I was aggressively contacted during the morning by the internet sales team, which made me feel valued. I took a long test drive of the car, negotiated what I thought was a good CASH deal. The car had not been through detail or cleaning when we drove it. This was Friday morning and we were told the car might be ready on Saturday or possibly Monday. We said there was no rush to take delivery over the weekend. However we did not receive a call on Monday saying it was ready. After still not hearing back into Tuesday afternoon, when it was now nearly 100 hours that I have heard nothing since giving Groove CASH for this vehicle, I began reaching out for follow up. Early that evening, following multiple contacts and messages to the dealer, I received a call that the service department was understaffed and the car wasnt ready yet. The next morning I got another call from Groove about not having the right parts in stock. After expressing my frustration, communication became better for the next 2 days. Finally! After a whole week, I could finally take delivery of the Hyundai on Friday, Jan 15th. Being an educated consumer, I took the Hyundai for a second opinion. There was an active recall and I set up an appointment to have that looked at on Monday. Over the weekend, I learned that there was possibly a power steering leak. The alignment also was wrong, pulling hard to the left. While having the recall fixed, a safety inspection confirmed a possible leak, but more importantly, a colored chart showed the alignment was SEVERELY off. Groove had placed brand new tires on this car during the week before I took possession. Did their service technicians not complete an alignment? Did they ignore the results? Why did they choose to put BRAND NEW tires on a car that did not have an alignment? Of course I returned the car within the 3 day period on Monday, Jan 18th. Groove said they would attempt to resolve the issue and provided me a rental car. Repairs were made and I got the Hyundai again on Saturday the 23rd. Another mechanic on Sunday the 24th revealed that somehow in the nearly 2 weeks Groove had my car, THEY DID NOT KNOW (OR CARE) HOW TO FILL FLUIDS! The radiator was empty. Despite having drove to the mechanic and the engine was checked warm, there was zero coolant in the Hyundai. I placed about 2/3 of a jug of coolant in so I didnt prolong the damage Groove had ignored. After having the car for nearly a second week, Groove had told me the power steering was not leaking before I took it on the 23rd and there could be residual fluid from their work during the first week (Jan 8-15). On the 24th, more power steering fluid was found on the underside of the vehicle. The fluid also was below the cold fill line despite the engine having being ran hot. So again, was the fluid not filled, was there still an actual leak, or was the service department at Groove too lazy to just wipe off the residual fluid while looking for a leak so that I could monitor new developments moving forward? How can Groove properly price a vehicle knowing the amount of service that needed done when taking in the car if they could not even be bothered to check and fill basic automotive fluids? A second mechanic on Monday the 25th confirmed that the alignment was still incorrect and there was a knocking coming from the engine. Of course I again returned the car to Groove on the 25th, at which time, the service department belittled our intelligence despite showing them photos of the empty radiator and questioning the prior repairs to the power steering. 3 days later, I got the car again on the 28th. At this point, I could not trust anything this service department has done and immediately drove it to another mechanic (the 5th one). Another $150 inspection reveals a few more minor things. But that mystery engine knock would require 14 hours of labor and $5000 to confirm and repair. At this point, it was Jan 29th, 3 full weeks since paying for the car. I had gone through an entire tank of gas driving to mechanics to confirm this car was a rolling time bomb. I returned the Hyundai to the dealer that night and told them I was done. I was able to give Groove a full payment between a debit card linked to my checking account and a certified check within an hour of agreeing to the price but I was told I would have to wait until Monday (Feb 1st) to receive a refund. Ready to resolve this on Monday morning, I left a message with a manager and after not hearing from them for an hour, I was heading for the dealership. 2 blocks from the Groove corporate offices, I did receive a call saying my check was not at Groove Subaru, but did happen to be at corporate. I received a check equal to the amount I provided via certified cashiers check on Jan 8th. I have yet to get the refund for the debit transaction applied to my checking account while writing this however. Groove was so kind to mail me a $20.00 check that I received on Saturday, meaning it was mailed prior to my final return on Friday evening. Since there is nothing but codes on the stub, Im really not sure why the check was issued. I do however know that its not anywhere near the approximately $500 I spent on inspection fees and alignment checks to full service mechanic shops, financial considerations to personal mechanics for their time, and gas to drive to these locations. And it cant even begin to compensate my time for the 3.5 weeks I have spent tracking these mechanics down, driving to all 4 corners of the Denver area, or waiting on results. I can not recommend any of the departments at Groove Subaru. The service department doesnt know how to check fluids, which is basic car knowledge 101. The sales department doesnt always know the issues with cars, but the mixed messages and non-communication prior to my taking delivery does not help to provide confidence. Despite paying the full amount on the 8th, when attempting to finalize paperwork on the 15th, the finance department had notes stating that I had not paid two-thirds of the balance. Fortunately I had a receipt from the dealer showing I did. The internet sales department greeted me for approximately 3 seconds before handing me to a showroom salesperson and sadly this 2006 Hyundai Tucson is listed on the Groove website again as of Monday, Feb 1. Hopefully the next person they sold it to has an extra $5000 for that engine.Unethical dealership
by rbrown6 on 05/13/2015Groove Subaru was an experience that confirms the terrible reputation that car salesmen have. After picking a Subaru Forester we liked, we negotiated and agreed upon the price with the salesman. We were then passed off to a different… person to finalize the financing. It was only while signing the contract that we determined, by fluke, that the dealership had removed expensive items without discussion during price negotiations. They changed what was included in the sale during price negotiations without telling us they were removing included items. The agreed upon package price included $798 for warrantied outside and inside coatings that had been applied to the paint and interior fabric. This attempt to secretly manipulate what is in the product during negotiations in order to sell an automobile is unethical. They wouldn't stand by the price if they added the warranty items back into the deal. Do not trust these people. We walked out.Thank you for your feedback. We are very sorry to hear that your experience was less than exceptional. We do work very hard to avoid any issues like what you were describing with the discrepancy in products and services offered. Our GM, Robert, would like to make this right with you. Please reach him directly on his cellphone at: (303) 789-6461, or email him at: rfarnett@grooveauto.com or your can private message me your phone number and I can call you if you would like instead.
Go see Joe S
by Subielove3 on 03/23/2015If you want a painless buying experience, go see Joe. No drama. Excellent product knowledge. This is a clean, friendly, professional dealership. They will go to work for you.Thank you for your kind words and for your business!
Misleading Advertisment
by mountainman17 on 02/23/2015I recently responded to an advertisement for a used 2009 Subaru Impreza from Groove Subaru. The asking price was high even for an excellent condition vehicle given the mileage on the car. When I saw the car it had a significant dent in… the passenger rear door extending into the rear quarter panel. They explained to me that it was not their policy to fix dents rather they just charged the excellent condition + price and expected the customer to ask for a discount. I was told most people don't mind paying for Excellent condition for a car that has a dent. Then they explained that book price means nothing with Subaru cars in Colorado because they are in high demand.Excellent Car Buying Experience!
by pchoi94 on 02/14/2015I just purchased a new 2015 Subaru Legacy 2.5i Limited with all the fixins... over email. I shopped around at 11 dealers in the area. BY FAR, Mike Hall from Groove Subaru was THE BEST sales rep to deal with: Things Mike Hall did… RIGHT: 1. Prompt responses to my emails 2. No pressure, no phone calls 3. BY FAR, the most thorough responses, answering all of my direct questions with direct answers, line by line, NO ambiguity, NO vagueness Only ONE dealer offered me a lower price, but after checking them against Groove for online ratings on Google and Yelp, as well as their status with the Better Business Bureau, the choice was obvious. The other dealer had only a couple of online ratings compared to Groove, and none of them were even that great, and they weren't even registered with the BBB, whereas Groove has HUNDREDS of positive online ratings (this is one of them!), as well as an A+ rating with the BBB. The excellent service continued when I went in to finalize the deal. Mike was very patient with me during the process, going over all of the details we agreed to over email, line by line, and giving me ample time to check out the car one last time. Even Moe Meskienyar, the finance guy, blew my mind! He was VERY thorough, very honest, and gave me a GREAT finance rate that beat my credit union! VERY patient and VERY easy to work with. I also got the remote engine start option, clear bra, and tint (I said all the fixin's!) so I had to leave my car with them for a couple of days to get that done. Mike walked me over to the service department and personally introduced me to Mark, my service rep. Mark was EXTREMELY friendly and also VERY thorough. Gave me a GREAT loaner (2015 Legacy 3.6r Limited) to use while they worked on my car. They did an excellent job with all of the installs, as well as the final wash and detail. I also saw first hand their excellent customer service skills with other customers there for routine maintenance. I live in Louisville and was planning to take my car to the nearest dealer for service, which would be in Boulder, but after seeing this level of excellence from their service department, I will probably end up taking my car back to Groove for maintenance by scheduling my business meetings in Denver around maintenance schedules. When I went to do the final pick up, Mike Hall spent quality time with me, showing me how to use all of the features of the car, knowing that I came from a 20 year old beater. This thing has a LOT of technology built into it, it's amazing! And the communication continued even after all was said and done, after the paperwork was signed, after the car was sold, after the money was made, Mike continued to answer any questions I had. Class act all around, these guys truly understand customer service. They know that Subaru customers are repeat buyers (from what I've read). This is my first Subaru, and I know now it won't be my last, and these guys have earned my business for life.
Subaru Forester
Subaru Outback
Subaru Crosstrek
Subaru Impreza
About our dealership
Thank you for your kind review and we are glad you liked the popcorn!
by groovesubaru on 10/31/2017