Customer Reviews of AutoNation Chevrolet North
Review type:
Great experience with getting into my new truck!
by Michael on 08/07/2024The team was professional and helped me get into a new truck within just a few hours. Great experience!Hi Michael, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent salesman. One that truly puts the customer first.
by Kaybe on 04/25/2024I came in late in the day just to take a few peaks at vehicles. felt no pressure due to the time of day I came in. At no time did I feel pressured by the salesman or sales manager. They were both truly honest with me throughout the… process. One of the most comfortable experiences I ever had, except the final financial part of the transaction. This person knocked the overall experience down a little. I will not de rate the others due to this person. Very pushy & rude tactics there.Thank you for taking the time to let us know how we did. We hope you have a great day!
Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Car purchase
by Jeremyk on 03/18/2024Gabe and Elisa took the time and helped me out so much! I'll definitely be back on my next vehicle purchase!:)Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Used car sale
by Crystal on 03/08/2024Kahssay did a fantastic job helping me get financed for my Mazda. I would have to say that was the easiest purchase of a vehicle I have ever done.Hi Crystal, we're happy you found Kahssay to be so supportive during your experience here at Autonation Chevrolet North. If you ever need help, just give us a call. Happy motoring!
Great experience buying a used car
by knperret77 on 02/10/2024My wife and I worked with K.C. on buying a used car. We made an appointment with the dealership and everything was ready for us when we got there for the appointment. Once we decided to buy the car the process for signing papers and… taking the car home went very smoothly. We are going to be shopping for used cars for our daughter in a few months and will definitely keep this dealership in mind when we are shopping.Hi, we are very happy to have provided you with such a positive experience! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
StevenB
by StevenB on 01/01/2024The sales team was professional and worked to accomodate my needs.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Thank you Jorge & Team!
by Tania N. on 12/14/2023Love my car! It’s the perfect family/mom car out there! It has enough room for all your needs! Love the third row seating and still have pleanty of truck space for stroller and groceries! Love the interior definitely helps that it’s leather… for easy clean up! My sales representative Jorge and his team at Autonation Chevy North definitely helped me find exactly what I was looking for! Amazing customer care from Jorge, he was very attentive and showed he actually cared about my needs when looking for a car! Asked all the right questions and never made me feel unsure about what I was doing. Thank you Jorge for taking time from the beginning to end with my car search journey!Hello Tania, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Great Sales Experience
by Silvarado on 12/13/2023They worked hard to keep the buying process simple and timely.Hello Silvarado, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Efficient and simple
by caseygoods on 11/03/2023After I had done research online, I visited Chevy AutoNation to just take a look at the car I wanted. I made an appointment online. After driving it and then a few other options I decided to pull the trigger. I was driving my new car home… that afternoon. So simple!Hi, thank you for taking the time to leave us feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchase new car
by JenScott on 10/07/2023We are not from Colorado and we dreaded buying a car not having a relationship with a salesman. Gaberial was outstanding. The purchase manager was top notch. We walked out very pleased.Hi, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet North. If you ever need help, just give us a call. Happy motoring!
Great service
by Elisa Hernandez on 10/06/2023Jahaira was so easy going finding a car for me. She took time to listen to what I need and then found 4 cars for us to test drive. She is very nice. Jake McDonald helped with financing and he went above and beyond. He took extra time to… get payments down and make the deal happen. He is extremely knowledgeable as well. I asked so many questions and he was so calm and helpfulHi Elisa, we're happy you found our staff to be so supportive during your experience here at Autonation Chevrolet North. If you ever need help, just give us a call. Happy motoring!
2023 Malibu
by 2023 Malibu on 09/22/2023Carlos the salesperson and Andy were very helpful in everything. Jake in finance was great at explaining things. Great all around experience!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
New Trailblazer Purchase
by Robert J on 09/21/2023Had a wonderful experience with the sales team at AutoNation Chevrolet (North) in purchasing my new 2023 Chevy Trailblazer. The finance department was excellent and quick to get me the best financing and vehicle protection options best for… me.Hi Robert, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
2020 Kia Niro with a dangerous chemical smell
by angmel23 on 08/28/2023On Wednesday, 8/23 I saw a 2020 Kia Niro Hybrid on the Sam’s Club website for car sales. I asked for the price. I got a text message from Braedon asking me if I’d like to come in for a test drive. I asked about the damage listed in the car… fax and he sent me a video walking around the vehicle- but not showing the damage. I went in and took a test drive. I liked what I saw and put down a deposit. I told him the money transfer will hit my bank on Friday and that is when I could pick up the vehicle. He suggested I fill out most of the paperwork so pick up on Friday would be easier. So I did. I spoke to the finance person, Elisa and did more paperwork. I got my cashiers check, proper insurance completed. Braedon text me Friday 8/25 in the morning asking me what time I would be there, I said 11. When I got there I asked about a spare tire and a jack, Braedon told me that these cars don’t come with either. He also told me it had not been detailed, from Wednesday afternoon to Friday morning, the car had not been detailed. I saw Elisa again and finished my paperwork, gave her my cashiers check. I ended up sitting for an hour and a half waiting for my vehicle. I offered to take it dirty because I had things to do and was told since I already did most of the paperwork, I could leave quickly. When I finally got the car it smelled strongly of chemicals. I thought Braedon might have gotten gas on his shoes when he filled the tank. Later in the day a friend looked at the vehicle and said it was the cleaning solvent. I googled dealership solvents and the thing that smells is formaldehyde. Saturday morning I opened the door and the smell was so intense! I immediately send Braedon a text asking for a manager. Cameron -I assume is a manager- called me back and offered me a “shock” treatment. I picked up the shock treatment which smells like chlorine- another chemical like formaldehyde that is deadly to breathe. I used the shock treatment. Now my vehicle smells like formaldehyde and chlorine. I emailed the general manager, Brian Nicholson, Sunday and have yet to hear back. This morning, Monday 8/28, I sent Braedon multiple text messages and have not gotten a reply. I checked the paperwork and realized all the paperwork and the temporary plates say the vehicle is Black, this vehicle is pale silver. A police officer can pull me over thinking I have stolen the temporary plates.my next move is to email corporate and hit social media. I’ve gone from disappointment to disgusted.Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Thank you for taking the time to leave us feedback. We have shared your experience with our management team for review and follow up.
My reply to the general manager Hello, I received this email Wednesday. First, I have no idea who Arthur Freeman Jr is, I have had no contact with this person. Second, I sent you an email Sunday 8/27 through your website “contact us” spot. I received a confirmation that this email was sent. I have screen shots of this email as well. Third, I don’t feel I need to go into detail of my problem, you know exactly what it is. Fourth, on 8/31 my review on Edmunds got a reply from Heath Knoll saying the management team will follow up. When does this happen? What is the remedy? What is your dealership going to do to make the environment inside the vehicle safe? Both 8/30 and 8/31 the VOC counts got to dangerous levels. I also want my temporary plates to reflect the Silver vehicle I purchased, not black. Let me know when I can come in for my amended plates. Anything about the poisonous air quality in the vehicle needs to be in writing. If I get a phone call, be on notice that it will be recorded. When I come in for the amended plates, be on notice now that I will record any conversation for my protection. I will revisit my social media and important website posts tomorrow.
Lexus rx350
by Naveedkc on 08/25/2023Awesome dealership sergio was great and put us in the best car we couldve asked for!Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
New Truck
by Brennan M on 08/22/2023Carlos Sanchez did a great job walking me through the process of purchasing a truck as well as making the environment comfortable and enjoyable. He worked with me to get the best deal possible and held both a professional and positive… demeanor. Jake, the finance manager, also played a great role in getting me the right vehicle. I am happy with how this transaction took place. Thank you.Hi Brennan, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
new suv
by sushi18 on 08/14/2023The process took a long time, seemed that the sales person had to ask the new manager everything. Also, there was a difference in the numbers,, which eventually got figured out...however I did see an email that the car was offered at a… lower price than what was on the sticker, and I imagine that was part of the issue. Also we didn't get to see the kelly blue book cash offer for our tradein- it wasnt mentioned but there was a poster in the lobby. we also were surprised that there were no floor mats and when we asked about it, the new sales manager told the sales person that if they got an excellent rating they would order for us. Seemed a bit shady. I also got a reminder about a service appointment that I didn't make, so not sure what that was about. The test drive was good....we liked our sales person but the entire place seemed to be slightly chaotic.Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (303) 578-6096 to discuss what we can do to help.
Oil Change
by ??????? on 07/04/2023The service was quick and easy, however when I leave the bill is very high because of filters. Cost when I left was about $165.00 for oil change and cabin filter? just seems very pricey.Hi, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6096 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
False promises
by Darrin hussey on 06/19/2023The dealer said everything would be taken care of when the detailed the car. I asked for the windshield wipers too be replaced. He didn't bother and the first day driving home it poured and I could barely see through the smeared windshield… because the wipers never got fixed. I had to drop another $50 and do it my selfHi Darrin, thank you for bringing this matter to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (303) 578-6096. We hope to hear from you.
Recent Purchase Pre-Owned
by S Buerge on 06/18/2023My experience was terrific at Autonation Chevy. Raul and everyone were easy to work with, very customer oriented and frequent communication throughout the process. I would definitely recommend whether someone is purchasing new or pre-owned.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Sales
by SusanCaldwel on 06/08/2023He was extremely professional and kind and super efficient! He helped right away and was beyond knowledgeable about his job and product! Thank you so much for everything!! 😊Hi, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
We are pleased to hear you had such a positive experience with us, Michael! Feel free to stop by if you ever need any more help.
by Patty Sow on 08/08/2024