AutoNation Dodge Ram Colorado Springs
Customer Reviews of AutoNation Dodge Ram Colorado Springs
Review type:
Excellent Company and Business Model for Purchasing New
Good Service...helpful staff
by JerryinCOS on 04/29/2025I came in for a broken visor on my 2022 RAM 1500 that I bought at a different store. The staff was very courteous and I was fixed up with the new parts and on my way in very short order. I would definitely recommend this dealership to my… friends and coworkers.Hi Jerryincos, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of AutoNation Dodge Ram Colorado Springs and we hope to be of service again in the future.
Excellent Company and Business Model for Purchasing New
by RBBRTOE on 07/25/2024I absolutely love dealing with Autonation. This is my 5th vehicle I’ve purchased from them and will definitely not be my last. Thanks again to the crew at Autonation Dodge Colorado Springs.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Dodge Ram Colorado Springs
by Baron622 on 04/04/2024Very poor experience purchasing a vehicle from Dodge Ram Colorado Springs dealership. I purchased a vehicle out of state from them and they took forever to process documentation/shipping info( multiple weeks). Also they sent the vehicle to… me with known engine codes and flat tire that I had to fix on my own dime. They were not helpful at all nor willing to cover costs associated with the engine codes. Engine codes/light came on next business day after delivery. They also sold the vehicle with missing Federal ID tag so getting it registered in new name was difficult. All in all it took almost 5 months to finally get it registered from date of purchase. Would not recommend buying from this dealership!!Hi, we strive for 100% satisfaction, and we regret to find out that this was not the case. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (719) 653-0652 to discuss what we can do to help.
Ram Rebel
by Jennifer CO on 03/12/2024Easy process of sales and approachable sale rep.Hi Jennifer, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Great service!!
by Antonio M on 02/29/2024Had a great experience at dodge with Jason! Sent me some pictures of a vehicle I requested, drove in and got my truck appraised and traded for the tundra. Keep up the good work!Hi Antonio, thank you so much for the positive review! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Excellent in every way
by Joanne L on 02/25/2024Our Kia was totaled and we couldn’t find a comparable car in our state (CA) in the price range we were looking for. We found one at Auto Nation in Colorado Springs and called to see for more info and to see how to make this happen. Brian… Espinoza handled our transaction from start to finish. He answered every question immediately. He explained the process thoroughly and even took videos inside and out so we could insure the car was in great shape as promised. He set it up so we could go to a local Auto Nation near our home and sign all of the papers. And we had our beautiful new car within days! Brian really made this happen for us with zero stress. We’re thrilled !Hi Joanne, we're happy you found our staff to be so supportive during your experience here at AutoNation Dodge Ram Colorado Springs. We are always more than happy to assist you if anything else comes up. Take care!
RAM1500 / loaded
by What screen? on 02/02/2024Purchase was trouble free, Should be given price and all extras we wanted/ Only a month ago, so not much experience with features..Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Do not recommend
by Lowp on 01/04/2024It would have saved me two hours of waiting if the person that checked me in checked my cell number on file. I have had my truck serviced here multiple times before and received texts throughout. They were texting an incorrect number and… never came out to the lobby to inform me of the status of my truck (the lobby is 75 feet away from the service bay). After i checked the status, I was told they were complete and bring the truck around the front 40 min later I asked again for the status and that's when they figured out the number on file was incorrect. I signed the paperwork and left. Once this service agreement is over, I will not return.Hi, we appreciate you taking the time to respond. The staff at AutoNation Dodge Ram Colorado Springs take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (719) 653-0652 to discuss what we can do to help.
Hi, we appreciate you taking the time to respond. The staff at AutoNation Dodge Ram Colorado Springs take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (719) 653-0652 to discuss what we can do to help.
Care in Service
by GOIN4LOW on 12/28/2023I drive past other dealerships and go across town to get to the Colorado Springs AutoNation RAM Dealership. This way I know my vehicle will be taken care of by down to earth group of people. I certainly appreciate having respectful… technicians/service advisor explain a problem with way-ahead solutions. It's a culture that seems to understand and supports brand ownership. It makes a difference. Thank You.Hi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
New truck owner
by LouScott on 12/14/2023We had a great experience with this dealership and are very pleased with our new truck. Only one glitch….out sales rep said that the truck was equipped with remote start, and we discovered that it is not😒 tried to call and email to… discuss our options and so far, no response from the dealership.Hi, thank you for taking the time to leave us feedback. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (719) 653-0652. We hope to hear from you.
Mr. Srijemac
by DubNation on 12/13/2023I traded in a truck and bought a vehicle at Auto Nation Dodge Ram. A great team of guys. Super friendly and gave me a great deal.Hi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Dodge Ram Colorado Springs! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Always quick and helpful
by Roz Hartmann on 12/13/2023I doubt anyone's ever complimented the price of an oil change for a dodge ram 1500 but, as always, the customer service was exceptional.Hi Roz, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Outstanding Dealership!
by Timothy on 12/11/2023We recently purchased a used Ram 1500 from AutoNation Dodge and had a wonderful experience! Michael Keck in the Buying Center gave us a great price for our vehicle and Joshua Nelson in Sales was able to get us the exact Ram truck we were… looking for, even though it was from another AutoNation dealership. Jim Jannicelli, dealership General Manager, even came over to introduce himself to us and wanted to ensure we were well taken care of. Joshua made the purchasing process effortless and took excellent care of us. James Spreng in Finance took his time and explained all our options with no pressure. Everyone at AutoNation was friendly, professional, efficient and made us feel we were their top priority. If you are looking to sell or purchase your vehicle, AutoNation Dodge is the place to go.Hello Timothy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
2023 3500 Mega Cab
by Alex Tackman on 12/05/2023Julian and the team at AutoNation Ram did a great job working with me on this sale. I don't live in the area, so everything had to be handled over the phone and email. Everything they told me about the deal was up front and accurate, no… issues at all!Hi Alex, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Bought 2024 Ram 1500
by Eparris on 12/05/2023Patricia and I had a great experience when we bought our 2024 Ram 1500 at AutoNation. Julian and Joshua provided top-notch service. They are true professionals who answered our questions and made the buying process easy. I'd recommend… AutoNation to anyone who is considering buying a new or used vehicle.Hello, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Buyer Beware
by eberhar18 on 12/04/2023I was hopeful that the takeover of Colorado Springs Dodge by AutoNation would be an improvement, but unfortunately this has not been the case. I recently went in for an oil change and some warranty work but before making the appointment I… inquired about the cost for a full synthetic oil change in a RAM 2500 diesel. The first THREE people I spoke to could not tell me what the cost would be. The information is no longer posted on their web site, which is basically devoid of any useful information. I was finally transferred to a service advisor and he told me that the cost was $189. We discussed the fact that the last oil change I received was $159, 8 months earlier and he commented that they increased charges. Although still high, the $30 increase was in line with what I have experienced in other areas of the economy. I arrived at the appointment time and was checked in for the oil change. I could not stay and advised that I would return later to pick up the truck but would like a call or text when the truck was ready. Long story short, I never received a call or text and finally called them 30 minutes prior to closing time. Service advisor stated it should be ready soon. When I picked up the truck the, oil change was $50 higher than I was quoted and there was an extraneous charge of $220. Turns out the advisor didn’t know she wasn’t supposed to charge for warranty work. Poor or non-existent training. I questioned the oil change cost and the advisor said it was normally $289 for an oil change and advised her that was not even close to what I was quoted. Needless to say this was a very very poor experience. When I got home I decided to go over the paperwork more carefully and noticed numerous mistakes that now make me wonder exactly what work was performed. As I said earlier, I could not even check the prices, as the web site is completely devoid of useful information. It’s almost as if they do that on purpose so that they can change the price on a whim. Scammers use secretiveness and complexity to distract us. You decide if AutoNation Dodge in Colorado Springs fits that description. VERY DISSATISFIED….. Update: Received an email from AutoNation Dodge in Colorado Springs stating that the General Manager would like to speak to me. I called yesterday morning and left a message and have not been contacted. Seems as though they really don't care about fixing a problem as long as they can take advantage of their customers. Update 12/4/23: Still have not heard back from AutoNation even though I have left 2 messages with the General Manager. Perfect indicator as to how they feel when they take advantage of their customers. If they don't care at the top, they sure aren't going to care at the bottom.Hi, we regret your experience with us here, but are glad you brought this to our attention. If you'd be willing though, our General Manager would love to talk with you and rectify these issues. You can contact the GM at (719) 653-0652 -- we hope to hear from you soon.
Truck
by Rylan bloem on 12/03/2023They were super friendly and helped me with everything throughout my purchase. I told them what I was looking for and they gave me the exact truck I was looking for!Hello Rylan, it means so much to us that you chose our dealership! Thank you so much for being one of our valued guests and we look forward to your next visit!
Anthony with Sales
by Robert T on 12/01/2023Great salesman and took great care of this customer. Thank you!!! Love my new truckHi, we are pleased to hear you had such a positive experience with us, Robert! Thank you so much for being one of our valued guests and we look forward to your next visit!
First Service
by Stevievv on 11/16/2023Took my Challenger in for its first service. It was well taken care of and I was out of there in a very reasonable amount of time. Thanks Daniel.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Ram Trucks
by Corbinnaz57 on 11/16/2023Our salesman was excellent, he made the whole experience smooth and enjoyable.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Treated GREAT
by Kirk York on 11/16/2023Joshua was one of the best salesman we have worked with. Treated us great and fun to work with. He acted like a person not a typical salesman. Process was pretty seemless and easy. Will do business Shaun.Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Mia Terrence on 07/27/2024