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AutoNation Dodge Ram Colorado Springs


7455 Austin Bluffs Pkwy, Colorado Springs, CO 80923 (map)
Today 9:00 AM - 9:00 PM
Sales Rating
Recommend:
Yes (31) No (3)
Service Rating
Recommend:
Yes (26) No (18)
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Dealership Service Review

1 out of 5 starsservice Rating
Do not recommend
Written by Lowp on 01/04/2024

It would have saved me two hours of waiting if the person that checked me in checked my cell number on file. I have had my truck serviced here multiple times before and received texts throughout. They were texting an incorrect number and never came out to the lobby to inform me of the status of my truck (the lobby is 75 feet away from the service bay). After i checked the status, I was told they were complete and bring the truck around the front 40 min later I asked again for the status and that's when they figured out the number on file was incorrect. I signed the paperwork and left. Once this service agreement is over, I will not return.

  • Recommend this dealer? No
  • Were you satisfied with the quality of work performed on your vehicle? No
  • Did the dealership complete the work within the timeframe promised? No
  • Did the dealership provide you with an accurate quote of the work to be performed? No
  • Do you feel the price paid for service(s) was fair and appropriate? No
  • Did the dealer honor all commitments made? Yes

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Niki Abney on 01/04/2024
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Dodge Ram Colorado Springs take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (719) 653-0652 to discuss what we can do to help.
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Niki Abney on 01/04/2024
Dealer Response
Hi, we appreciate you taking the time to respond. The staff at AutoNation Dodge Ram Colorado Springs take our reviews very seriously. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (719) 653-0652 to discuss what we can do to help.
Report