AutoNation Dodge Ram Colorado Springs

I was hopeful that the takeover of Colorado Springs Dodge by AutoNation would be an improvement, but unfortunately this has not been the case. I recently went in for an oil change and some warranty work but before making the appointment I inquired about the cost for a full synthetic oil change in a RAM 2500 diesel. The first THREE people I spoke to could not tell me what the cost would be. The information is no longer posted on their web site, which is basically devoid of any useful information. I was finally transferred to a service advisor and he told me that the cost was $189. We discussed the fact that the last oil change I received was $159, 8 months earlier and he commented that they increased charges. Although still high, the $30 increase was in line with what I have experienced in other areas of the economy. I arrived at the appointment time and was checked in for the oil change. I could not stay and advised that I would return later to pick up the truck but would like a call or text when the truck was ready. Long story short, I never received a call or text and finally called them 30 minutes prior to closing time. Service advisor stated it should be ready soon. When I picked up the truck the, oil change was $50 higher than I was quoted and there was an extraneous charge of $220. Turns out the advisor didn’t know she wasn’t supposed to charge for warranty work. Poor or non-existent training. I questioned the oil change cost and the advisor said it was normally $289 for an oil change and advised her that was not even close to what I was quoted. Needless to say this was a very very poor experience. When I got home I decided to go over the paperwork more carefully and noticed numerous mistakes that now make me wonder exactly what work was performed. As I said earlier, I could not even check the prices, as the web site is completely devoid of useful information. It’s almost as if they do that on purpose so that they can change the price on a whim. Scammers use secretiveness and complexity to distract us. You decide if AutoNation Dodge in Colorado Springs fits that description. VERY DISSATISFIED….. Update: Received an email from AutoNation Dodge in Colorado Springs stating that the General Manager would like to speak to me. I called yesterday morning and left a message and have not been contacted. Seems as though they really don't care about fixing a problem as long as they can take advantage of their customers. Update 12/4/23: Still have not heard back from AutoNation even though I have left 2 messages with the General Manager. Perfect indicator as to how they feel when they take advantage of their customers. If they don't care at the top, they sure aren't going to care at the bottom.