AutoNation Toyota Arapahoe
Customer Reviews of AutoNation Toyota Arapahoe
Review type:
Great service
by Mbamtx$ on 05/24/2025updated 05/29/2025Mike Elario did a great job, was flexible and not pushy. Just helpful and answered all our questions. Great to work with!Great service
by Bryceee on 05/22/2025updated 05/27/2025John did a great job getting me into a new car quick!Toyota AutoNation
by CalvinP on 05/17/2025Uzi was very helpful and did a great job getting us the 4Runner for the price we told him!Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Highly recommended!
by Joseph L on 05/16/2025Vassil and the Auto Nation team did an excellent job from start to finish to ensure we were happy customers. My wife and I highly recommend them!Hi Joseph, we are very happy to have provided you with such a positive experience! If you ever need help, just give us a call. Happy motoring!
A+
by Framm13 on 04/27/2025Mason was excellent. Easy to work with, quick to respond, and very knowledgeable. Would definitely recommend him to anyone.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We hope you have a great day!
Great Service
by mdl8920 on 04/17/2025Dave T. was fantastic to work with. We found a great car and would work with them again.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Great Experience
by Jawinks on 04/13/2025Sergey our sales rep was very patient and let us try out multiple options. When we decided on a vehicle the process was transparent. We would definitely use this dealer again!Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
Mason Andrews
by Heather on 03/31/2025Mason was very helpful and cared about what he was doing.Hello Heather, we're happy you found our staff to be so supportive during your experience here at AutoNation Toyota Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!
Uzi
by LaurenM on 03/30/2025Went in to test drive some cars, and Uzi had quickly assessed and gotten us a test drive. The place was insanely busy with all the customers due to the tariff announcement. He was spread very thin, literally running everywhere, and helping… multiple families at a time. He went out of his way to ensure the car I liked didn't get taken by another customer and I ended up buying it. He was great. We did have to wait a very long time, almost 7 hours to get everything completed, so they need more staff for the finance area, and more to help with showing the cars.Hello, we appreciate you taking the time to leave us this feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (303) 578-6111.
Auto Nation Toyota has Great Service
by Green-zn on 03/11/2025updated 03/19/2025Keisler Lugo provides an excellent service and answered all my questions.Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.
Signing title over to my salesman and getting my Equity check back
by Elk Hunter on 03/01/2025updated 03/10/2025Mason was really great to work with super polite and great customer service skills. He's always there to help you and is very quick with his responses great salesman to have around.Thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
No hassle and direct
by edwynopt on 03/04/2025Great value and no sales tactics. Made things work for what we needed. I wish that they can do other added value customer service programs or initiatives. Like loaners instead of rentals for new cars bought if the new car will be… serviced. Snacks will be great to provide instead of water as it took us several hours to complete the transaction.Hello, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
AutoNation
by Kim1965 on 02/20/2025updated 02/28/2025Frazier & Sergey was great helping me get a great Toyota Corolla I am so greet full there help. Thanks for your help Frazier & Sergey thank you thank youHi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Review for Giovanni Ciobotaru at Toyota Autonation Arapahoe
by Cynthia on 02/06/2025I recently purchased a Lexus SUV from Giovanni Ciobotaru at Toyota Autonation Arapahoe, and the experience was excellent. Giovanni was professional, knowledgeable, and straightforward throughout the process. He made everything smooth and… hassle-free, answering all my questions without any pressure or upselling. If you’re looking for a salesperson who is honest and efficient, I highly recommend working with Giovanni.Hi Cynthia, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
given how many cars they sell, you'd think the process would be smoother
by 25RAV4PHEV on 01/18/2025The sales process, per se, was fine. I had reserved the car while it was in transit, so there was no on-lot selection process or anything like that. The lease process was not as smooth. First, there was a long wait to sit down with someone… from the leasing department. The differences between the information available on the dealer lease paperwork and what was on the Toyota paperwork were inexplicable and a bit troubling. Lastly, the dealership had difficulty reaching the Toyota website where the Toyota lease had to be signed, and there was no paper backup available. Had the problem not spontaneously resolved itself after a few minutes I would have been stuck at a dealership an hour from my home with no car (I trust, but do not know, that they would have provided me a loaner, but that still would have meant having to go home and then make a second trip to the dealership). Lastly, I noticed that the paperwork they sent home with me contained a detailed delivery-time checklist, which was blank.Hi, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager at (303) 578-6111 for further assistance. Thank you for leaving your feedback, and we hope to hear from you in the future.
Vlad Paiu
by Teacher on 01/04/2025updated 01/13/2025Sales Associate Vlad Paiu was a pleasure to work with. He was knowledgeable, personable, and honest. A true credit to his dealership.Hi, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Worst customer service we've experienced from a dealership
by Raj G Denver on 01/10/2025The sales process was fine, and normal. After that, they were the worst dealership we've ever dealt with. When our temp tags were about to expire, we called the DMV and found out that AutoNation still hadn't sent our paperwork. After… calling them, they said that they changed their software in July and that it backed up their title delivery to the DMV, even though we bought the car months later. We contacted our sales rep - Sergio - who said he'd mail us new temp tags, and that he'd email us an updated registration within the next hour. He also gave us his cell. We never heard from him again. We called him several times and sent several texts, but he never responded. To this day, we never heard from him. Calling the dealership and trying to get to the finance department would often put you in a loop and waste your time. We finally had to take a half day off work and go to the dealership (which is a 30-minute drive), even though it was their fault the paperwork didn't get through. Suffice it to say, we will never use this dealership again.Hello Raj, we regret your experience with us here, but are glad you brought this to our attention. We care about all our customers and wish to restore your good faith in our dealership. If you'd be willing, our General Manager would like to speak with you at (303) 578-6111 to discuss ways to improve your experience with our dealership moving forward. Thank you for your input, and we hope to hear from you soon.
I called, and of course, he's on vacation. I left a vmail for his assistant. We'll see if they call back. But I'm not wasting any more time after this, if you want to improve things, you can contact me directly.
Thank you Mike Frazier
by Julian O on 01/04/2025Thank you Mike Frazier for being a no pressure and no BS salesman. I appreciate you and would do business with you again.Hi Julian, your comments keep us motivated and working hard for all our guests! Feel free to stop by if you ever need any more help.
Buyer
by Martin c on 01/02/2025This was an easy, great buying process. My sales man and manager were honest and friendly. They were above and beyond what I expected. Thank you CorenHello Martin, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Auto Nation
by Mam9825 on 12/24/2024Very friendly sales assoc.We appreciate you taking the time to leave us a response! Don't hesitate to call us if you ever need anything. Be safe on the road!
Giovanni
by Daniela on 12/16/2024updated 12/24/2024Giovanni did an excellent job, made the purchase of my car quick and easy! Would strongly recommend!We are pleased to hear you had such a positive experience with us, Daniela! We appreciate your recommendation of AutoNation Toyota Arapahoe and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!
by Peter Joyson on 05/28/2025