AutoNation Toyota Arapahoe

The sales process was fine, and normal. After that, they were the worst dealership we've ever dealt with. When our temp tags were about to expire, we called the DMV and found out that AutoNation still hadn't sent our paperwork. After calling them, they said that they changed their software in July and that it backed up their title delivery to the DMV, even though we bought the car months later. We contacted our sales rep - Sergio - who said he'd mail us new temp tags, and that he'd email us an updated registration within the next hour. He also gave us his cell. We never heard from him again. We called him several times and sent several texts, but he never responded. To this day, we never heard from him. Calling the dealership and trying to get to the finance department would often put you in a loop and waste your time. We finally had to take a half day off work and go to the dealership (which is a 30-minute drive), even though it was their fault the paperwork didn't get through. Suffice it to say, we will never use this dealership again.