Customer Reviews of AutoNation Subaru Arapahoe
Review type:
Subaru Family
Quick service
by KenFong on 04/17/2025We were in and out in a timely mannerHi, thank you for your positive review. We're happy to have been of service to you. If you need more help, our team is available to talk -- safe travels!
Very timely
by Crosstrek24 on 03/11/2025Took my car for its first service. Getting an appointment for a Saturday was easy (got in 2 weeks) and work was done in a timely mannerHi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great service department
by AndrewTDi on 02/24/2025Easy to work with and good coupons onlineHello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Oil Change
by JainiceB on 02/23/2025The Service Advisor Donovan Thurman did an excellent job of letting me know how long it was going to take to get the service done on my car. He checked the items I asked about on my car while my car was being serviced. My car was ready in… the time frame he had said.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Subaru Arapahoe. Don't hesitate to call us if you ever need anything. Be safe on the road!
Exceptional service
by Maryshel on 02/04/2025I had exceptional experience with Subaru Arapahoe.Only thing I had is I hope I had options to choose other color.But everything is fine.Hi, thank you for taking the time to share your feedback with us. If you ever need help, just give us a call. Happy motoring!
Subaru Family
by GBob523 on 01/16/2025This is the 9th Subaru that my family and I have purchased from this dealership. That's because there's no pressure and they are honest and fair. Also, I have never been at a dealership where they are so friendly and kind. As a result. I… have become good friends with my salesperson.Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Great Reliable Service
by Jerry S on 01/03/2025updated 01/13/2025Josh and the Subaru Techs at Arapaho Auto Nation provided efficient and reliable service. I had only 36,600 miles on my 2020 Outback, and they provided good advice on the appropriate services. They met their projected service schedule and… provided good recommendations for specific future services based on my past maintenance and time of ownership. I recommend them for anyone seeking reliable service work.Hi Jerry, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Sales Experience, but Disappointing Financial Consultation
by Shawna M on 07/26/2024Buying my car through AutoNation Subaru was a three-star experience based on how we felt during and after purchasing our Crosstrek. Working with our salesman was great, but when we met with the financial representative to discuss… warranties, things changed. After we declined the warranties being offered, the financial representative's demeanor shifted noticeably. He seemed upset, shuffling papers and typing on his keyboard aggressively. He also made claims that Subaru’s tech features often fail and that new cars are not guaranteed to last because they are not certified. This made us feel pressured and less confident in our new car’s technology features, putting us in an awkward position. AutoNation could improve in this area to ensure a more comfortable and positive experience for their customers.Hi Shawna, thank you for leaving this detailed feedback about your experience with our dealership. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6119 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
Hassle solving problem
by Stephen Hupper on 06/18/2024After buying a Certified preowned Subaru I found that it had paint and body damage in excess of what was allowable on a Subaru Certified Vehicle Check List (which I did not receive a copy of at closing). I had to work with with the Sales… Dept. to get the vehicle fixed. I was first told paint damage was not on the certified list. When they realized they were wrong they said they would order me a paint pen. I would not agree to this, and they advised they would fix the problem. When I returned to pick up the car it looked worse than before. I had to return several days later and it was still not done properly. This required a third trip and the issue was still not resolved. I met with the owner of the collision center and was told the car would be fixed. On my fourth visit the car appeared to have been done properly. All in all I made four one hour round trips and was without the car for about 18 days. I did have a loaner car during this time. This was not a major problem and should have been fixed prior to certification and definitely should have been fixed right the first time. I have no complaints other than the above as the purchase and financing of the car went smoothly and trouble free. I would recommend this dealer with caution.Hi Stephen, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (303) 578-6119 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.
A quick follow up to my original review. As requested I contacted the General Manager. He stated he had not read the review and had no knowledge of why I was calling. I explained the problems and difficulty getting the car repaired. He was unconcerned, asked no questions or offered any solutions but added he was glad they got it fixed. I will not be returning to this dealer or company for any follow up work or service.
all I expected
by skichicIS on 04/14/2024Ian M was a great salesperson and every person in the dealership did an awesome job by being attentive and doing whatever they could to keep things timely.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!
Sara was amazing to work with!
by Jordan M on 04/10/2024I don’t think it’s often people have a “great experience” when buying a car. But I sure did. I worked with Sara and she was absolutely wonderful. She wasn’t pushy and she didn’t try to get me into something that didn’t fit what I was… looking for. She was very friendly and caring. This is a great dealership and I’d recommend them any day.Hi Jordan, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Buying my 3rd Subaru with Lucas!
by RoThomp on 04/02/2024Lucas was amazing from start to finish. Low pressure, great advice, and QUICK!Hi, we are pleased to hear you had such a positive experience with us. If you ever need help, just give us a call. Happy motoring!
Buying a Subaru
by GAMS!22 on 03/29/2024AutoNation sales team were professional and did a great job of following up. Not too much but enough to know they wanted your business. They seem to have a lot of steps that could have been condensed to make the process more efficient.… The entire staff presented themselves with honesty and demonstrated a desire to do the right thing for the customer. That could benefit by upgrading the showroom a bit.Hi, thank you for taking the time to leave us feedback. If you have any further questions, please give us a call. We're always happy to help!
Great car buying experience
by Jackster on 03/02/2024Car was selected and price determined online before we went to the dealer. Our sales representative was very knowledgeable about the car. Ours was a cash deal with no trade in which made the whole process go smoothly.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Best car buying experiance
by Newcarsmell on 02/26/2024Ron at Subaru AutoNation was amazing. No high pressure selling, just a lot of knowledge about cars. The price I got on my lease was way less than other dealerships I visited and without any hassles.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Dan Krofta
by Joseph121 on 02/17/2024Dan Krofta is EXCELLENT!!! Always does a wonderful job helping me with my car purchases. Thank you DanHi, thank you for your kind review; we are happy to pass along your comments to the team here at AutoNation Subaru Arapahoe! We do hope we can be of assistance in the future. Take care!
New Subaru Owner
by Lindsey on 12/07/2023Met with Andrew and Mike at AutoNation Subaru on Arapahoe to find my dream car. First time leasing and first time owning a Subaru. Made the process as easy as possible and was able to get my payments exactly where I needed them with the… help of Shweta! Would highly recommend.Hi Lindsey, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
On-line Jeff Hines Rocks
by Carolyn on 11/09/2023We ordered car online. Jeff and manager made the it very easy to do, and Jeff kept us up-to-date with all phases of delivery. My husband and I and our dog were treated so very well. No complaints or issues. If we need another Subaru, we… hope to order online with Jeff.Hi, we are pleased to hear you had such a positive experience with us, Carolyn! Don't hesitate to call us if you ever need anything. Be safe on the road!
Best car experience
by Elizabeth Gardner on 10/10/2023My team at AutoNation Arapahoe was very professional and easy to work with. Juan was very patient with my questions from order to pickup, and also very communicative. He worked with the team to make trading in a leased Forester and getting… a new Crosstrek a very enjoyable experience. They continue to follow up with me and offer excellent customer service. I look forward to working with them again. Overall, a pleasant and painless experience.We are pleased to hear you had such a positive experience with us, Elizabeth! If you ever need help, just give us a call. Happy motoring!
Excellent and kind service
by Cindy A on 10/04/2023I had a lovely experience throughout my exploration and buying process. I left know every possible thing about my new car that I needed to know. Sales and finance was very kind, very responsive and do a great job.Hello Cindy, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Happy new Forester owner
by Bryan on 10/03/2023Stopped by on a Friday night just to do a quick comparison between a Forester and a Honda CRV we had just looked at.down the road. Christina was very helpful, even thought we were just doing research and felt bad kind of wasting her time.… After the visit, did some research and figured a Forester (Premium) would meet our needs. Since they only had a couple in stock, and not with the color we wanted, we figured we'd just go in and place a deposit on one coming in within the next month. Bryan, our rep using our Costco benefit, mentioned they just got a Forester Sport released for sale and do we want to have a look. It was a step up from the Premium we were looking at, but it had just what we wanted and with the discount, was still in our price range. We purchased it on the spot. In fact, they were surprised we even take it for a test drive. Mike the GM insisted we at least drive around the lot. As usual on a Saturday, it takes a bit of time, but everyone was friendly and helpful and we had a great experience. We'd recommend them for anyone looking to get a new Subaru.Hi Bryan, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We appreciate your recommendation of AutoNation Subaru Arapahoe and we hope to be of service again in the future.
Subaru Crosstrek
Subaru Outback
Subaru Forester
Subaru Ascent
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Rhett Rogers on 01/20/2025