Flatirons Subaru
Today 9:00 AM - 6:00 PM
Customer Reviews of Flatirons Subaru
Review type:
Travus Borek made it a pleasure to get the exact car we wanted
by Dee and Tom on 06/29/2023
I called Flatirons Subaru Sales to find out if a very well-priced Certified Pre-Owned 2022 Forester Sport with ~ 2,650 miles on it in their inventory was still available on their lot🤞. The sales associate who answered my call was Travus… Borek and he immediately went out and located the car on the lot, picked up the key and said it was ready and waiting for me to come take a look.
Husband and I got in our car and drove down from Summit County and bought the car the same day. We did put a refundable credit card deposit down before we left for Flatirons Subaru just in case all of Boulder showed up that day to try and buy that car!
It was a pleasure buying the car with Travus - i’s were dotted, t’s were crossed and p’s and q’s minded in every aspect of the transaction, especially with all the documents. Travus brought husband up to speed on the Forester’s advanced safety systems (the advanced cruise control is super!) before we drove the perfectly detailed car home. What a smooth ride! Travus and all the Flatirons Subaru associates provide an outstanding car buying experience. Many thanks!
215 reviews
Sort by:
Headlamp replacement
by BldrSubaru on 04/26/2017Flatirons got me in without an appointment today to replace both of my headlamps. It is a safety issue and the service does not take long at all so they are able to take you in as a walk in. When I arrived Mathias Horchreder was able to… help me right away and explained that Subaru is covering headlamp replacement under warranty for a period of ten years, nice surprise! I have been very happy with Subaru and Flatirons Subaru service. I'm looking to get an electric car and I hope Subaru gets in the game quickly considering a large base of their customers are environmentally conscious.Thanks for the great feedback, BldrSubaru! We're happy to hear that you had a great experience with us, and that Mathias was able to quickly and efficiently get your vehicle taken care of. We're glad it was a hassle-free and convenient process, and we appreciate your business! We hope to work with you again in the future. Regards, Flatirons Subaru
Superior Service!
by eviebc18 on 04/06/2017Always a pleasant experience bringing my 2010 Outback here. And this time they went over and above with customer service. They proactively noticed that it was my 4th or 5th oil change -- and I wasn't tracking it and they told me it would be… free. I like that I can use my laptop in the lobby while waiting too, or get a ride if I choose to.Great service
by Kaily23 on 04/04/2017I worked with Bill Kidd and was very helpful assisting me in finding the right car. He was personable and thorough in the process of test driving and buying.Thanks Kaily! We're happy to hear that Bill was so helpful and accommodating, and made sure you had a great experience from start to finish. We appreciate your business and hope to work with you again in the future. Regards, Flatirons Subaru
Excellent service
by Scott_in_CO on 03/29/2017I have always received great service at Flatirons Subaru. They do good, reliable work and I appreciate that they let me decide when it is safe to delay some maintenance to my next visit.New car
by horseluver112 on 03/28/2017I absolutely enjoyed my time with you guys. You helped me get in to a new car for a awesome deal. I will definitely be a loyal customer with you!Best car buying experience ever
by Sharlene on 02/20/2017I worked with Lars Grater and I have to say buying my car was actually fun! He was honest and straightforward. I ended up getting the car I wanted for a great price with no hassle. I would definitely recommend Lars and Flatirons Subaru to… anyone looking for a new or used car.Congratulations on your new. Thank you for spreading the word that Lars Grater makes the car buying process easy and fun! Sincerely, Flatirons Subaru
2 Cars,12 year service dept customer, and you can trust Ryan Nuckles
by patrboulder on 02/14/2017I have nothing but positive things to say about the Flatirons Subaru service dept. I have bought two excellent cars from this dealer and have the them serviced there exclusively. In more than 12 years now I have not had a single complaint!… In fact I have always been impressed by their professionalism and reliability, their willingness to explain options clearly and to do everything possible to work with my schedule and ensure my cars are always in great shape and won't ever break down in remote locations! You can't put a price on that kind of peace of mind. While the entire service dept has been excellent over the years, I especially want to single out RYAN NUCKLES. Let me put it this way: When I drop off either car I regularly leave the instruction that "Ryan can decide for me" what work may or may not need to be done, because he has proven himself to be so trustworthy and professional over the years. As long as Ryan Nuckles is at the helm in the service dept I would not even consider having my cars serviced anywhere else!Thank you for your very kind review and continued loyalty to Flatirons over the years. We are delighted to hear that one of the reasons that you keep coming back to see us is the exceptional service provided by Ryan Nuckles! We look forward to seeing you again when your vehicle is ready for its next service! Regards, Flatirons Imports
Another great service trip
by caberkley on 02/01/2017Ray Burke, help provide a quick and painless experience.Straightforward and genuine sales process
by akmax74 on 01/17/2017Thanks to Mark Berger and the Flatirons team for an easy and simple process of trading-in and upgrading my lease on a CrossTrek. The process was straightforward, fair and very customer-centric. Mark was a clear communicator across the… process and throughout I felt like he had my best interest/satisfaction in mind. I will certainly call on Mark in three years for my next renewal.Great service
by traveler on 12/26/2016I had to have tire repaired unexpectedly before I was to leave for a road trip. It was a few days before Christmas and all local tire places were booked solid. I ordered a rim from Flatirons. It came in promptly and then, much to my huge a… delighted surprise, they took my car right away, got the rim on, and with only a mild hitch, I was good to go. What blew me away was how I was treated by staff , as though this was also important them--each sales person and greeter. Really great way to treat people and let them feel they are in good hands. Kudos to you.Best Car Buying Experience Ever
by William on 12/13/2016Lars Grater was extremely helpful to us from the day we walked into the dealership until we drove away in our 2017 Forester. He searched high and low for the car we wanted and made sure we got what we wanted. He's been very helpful since… our purchase to make sure we understand all of the features on the car. Over my 73 years I've bought several new cars. This is the first time I haven't felt ripped off. It's about time. Thank you Lars.Thank you for your time and feedback. We are delighted to hear that Lars Grater was able to work with you to get exactly what you wanted! Congratulations on being a new 2017 Forester owner! Regards, Flatirons Subaru
I only take my Subaru to be serviced at Flatirons.
by marielight on 10/27/2016I bought a new Outback at Flatirons, way back in 2005. I have taken my car to be serviced at Flatirons ever since. I trust they will use the best parts, do high quality work and give me great service. They know me there by name. And I know… them by name, too. Jessica Everett is my gal. She always takes car of me and makes sure I'm thoroughly satisfied. I'm hoping, with their service, to get another 10 years out of my vehicle. I believe that's very possible!Thank you for your time and review. We appreciate hearing feedback from customers like you! We are so pleased to hear that Jessica Everett has been able to provide you with quick and convenient vehicle repair services. Your complete satisfaction is our #1 goal! Should you need anything else, please do not hesitate to call. Regards, Flatirons Subaru
Long time customer
by KIrkDCO on 09/04/2016I've been taking my Subaru vehicles to Flatirons for over 10 years now, and have purchased 2 vehicles from them - mine and my wife's. Their service department is second to none, and every person I've worked with has been exemplary - Ryan… Nuckles, Maggie, Jessica. These service professionals are exactly that - very professional, but also they are personable and friendly. They are the reason I keep going back and when I'm ready for a new Subaru, it will come from and be serviced by Flatirons.Excellent experience
by carchaeo on 08/28/2016We worked with Ian Mangan in buying a 2016 Subaru Impreza. He was helpful, enthusiastic, and very responsive to any questions we had or additional information we needed. He got us a superb deal on the car, an excellent trade-in for our… old car, and made the process so easy. If you are looking for a Subaru we can highly recommend Ian Mangan. No high pressure, just lots of answers to the questions you have.Fantastic Customer Attentiveness!
by lacietaylor on 08/07/2016I didn't think that I would have a better experience getting a Subaru than I did when I leased my Impreza in NY. My experience at Flatirons Subaru was even better. When my Impreza lease was ending I went into the dealer and sat with Mark… Berger for HOURS between a two day time period. He understood my concerns and helped me sort through the options and find the best deal. He's beyond educated on Subarus and the car buying process and his calm, collected demeanor made a usually stressful process, stress-free. Kerrie in financial services, was equally amazing, and SO informative. Thank you so much for everything! I'm looking forward to stopping back in for service and when it's time to lease my third Subaru!Disappointing Experience
by screen7 on 08/03/2016Disappointed with timeliness and quality of service. Basic facts related to my experience are: 1) Scheduled 7:30 am drop off for 90k routine maintenance, with pick up at 5 pm. 2) Received call at 3:00 pm requesting delay in pickup to 6… pm. Agreed to delay. 3) Arrived 6 pm. Car not ready, waited until 7 pm in shop for service to be completed. 4) Upon completion was informed by service representative that additional work needed to be done to car. Very disappointed in delayed completion and in particular that no effort was made to contact me earlier in the day about the need for additional work. As this has happened in the past, I can only conclude that despite dropping off vehicle early in the morning work on vehicle did not begin until late in the day. Could my car have been dropped off mid afternoon and resulted in the same level of service? I will never know. But I do know that as a result, I am now inconvenienced by having to schedule yet another service appointment for my vehicle - which ultimately, I believe could have been avoided. In the end, I will complete the additional work Flatirons has identified, but I am using one of Boulder's several independent service shops to complete this work. I will not again be using Flatirons service for my vehicles.I am very sorry to hear that you had a negative experience at our dealership. Customer satisfaction is very important to us, and I would appreciate the opportunity to speak with you and resolve your concerns. You can reach me at (303) 442-2544. Thank you -- Mike Boudrieau, Service Manager
Easiest Car I Ever Bought (Mark Berger)
by BCSkier on 07/26/2016Just bought a new 2016 Forester and it was totally painless. Mark Berger answered all of our questions, was courteous and never pressured us; basically a wonderful car buying experience. And the car is great. Love Subarus and can't wait to… take it up to the snow this winter.Subaru Crosstrek buying experience
by tlcSond on 07/18/2016We worked with Ian Mangun who provided the quickest, cleanest car buying purchase possible, along with his finance manager (sorry, name excapes me). We financed through USAA Car buying services, selecting our requirements online and being… matched with local dealers who had the vehicle we were looking for, at very competive rates. Lots of happy and long serving sales staff - good work for a good company. We added the extended "peace of mind" 7 year, 100,000 mile warranty. One hopes never to need to use it! Ian walks the Subaru talk as well - sharing his families experiences in their own Subaru. A really nice person to work with - put me at ease right away. Ask for Ian!Great service
by stephanief1 on 06/01/2016My time at Flatiron Subaru was great! If you are wanting to purchase a car, I definitely recommend going here. My sales rep was Ian Mangan, he was super nice, helpful, honest, and not pushy at all. He helped me find a car within my monthly… budget, and worked very hard to make sure I had everything I needed. I am so happy with my 2011 Subaru Forester.Excellent Service !
by BoulderTulip on 05/24/2016I recently got a new car lease from Flatirons. Marc Berger went above and beyond to help me find the right car and deal for my lifestyle. I am a young single woman without experience with cars or finance . Marc Berger did everything he… could to help me get into a safe car. I felt safe with him, trusting he had my best interest in mind rather than any personal financial gain for him. My specific case required a lot of time and patience and he was helpful and caring the entire time. I am grateful I was matched with him for my dealer. Thanks so much Marc Berger !Patient and personalized service
by retirednow2 on 05/20/2016It had been 15 years since we made our last new car purchase, and finding a new vehicle was not something we were looking forward to. Flatirons Subaru and Bill Kidd made the process both educational and painless. We couldn't be more… pleased.
About our dealership
Dee and Tom, Thank you so much for your excellent review! We are honored to have had the opportunity to work with you, and we are glad that Travus took great care of you and made your experience with us top-notch. It is our pleasure to assist you in any way possible. We warmly congratulate you on your new 2022 Subaru Forester Sport- on behalf of the entire team!
by Flatirons Subaru on 06/29/2023