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Flatirons Subaru


5995 Arapahoe Ave, Boulder, CO 80303 (map)
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Dealership Sales Review

1 out of 5 starssales Rating
Stay away from this place
Written by Victor on 10/06/2020

Stay away from this place, I made an appointment to buy a car for my son, we were asked to be at the dealership at 5, we showed up an Zachary Beck was a no show, waited for 30 min until a different sales person came out and said the car was gone since early in the day, managers were a no show either, a polite sales person came and Fred Rudd became our new sales guy, we left a deposit for a car with hail damage and a need for a new bumper, I agreed to the price as the car had recently arrived (apparently) Fred asked me for a $500 deposit and put pressure by saying “there was some one else wanting to buy the car“, the next day they told me that the car had major issues and asked me to check with my mechanic on a list of stuff given to me that was found, the work needed was for over $4,500, plus hail damage and new bumper, Fred Rudd said $1,000 would be reduced from the price after knowing the car needed $4,500, plus hail damage plus a bumper, then Fred put pressure by saying “someone else wanted to buy the car”, a real scam, they kept my deposit for two weeks until I decided to call their accounting department after several attempts, once they saw I was pushing into legal ways to get my money back, they refunded the money within minutes. Unprofessional and fishy transactions, stay away!

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? No

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Flatirons Subaru on 10/21/2020
Dealer Response
Dear Victor, We are very sorry to hear that you were not happy with your sales experience. Our goal is that every customer has a positive experience when visiting our dealership. Unfortunately, Zach was not available at the time you first arrived at our dealership. He was with another customer on a test drive (He should have communicated this with you, and we have spoken to him about this). But we do apologize for the wait time that occurred during your visit. We also refunded your deposit as requested promptly when you spoke to our Business Director, Ann Morris. If you have any other questions, please feel free to contact us at the dealership. Thank you, Layne Wolfe Sales Manager Flatirons Subaru
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Flatirons Subaru on 10/07/2020
Dealer Response
Dear Victor, We are very sorry to hear that you were not happy with your sales experience. Our goal is that every customer has a positive experience when visiting our dealership. Unfortunately, Zach was not available at the time you first arrived at our dealership. He was with another customer on a test drive. But, we do apologize for the wait time that occurred during your visit Also, we did refund your deposit as requested. If you have any other questions, please feel free to contact us at the dealership. Travis Graves Flatirons Subaru
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