Customer Reviews of INFINITI of Denver
Review type:
Best service ever!!
Great experience Yaz is the man.
by jzrod19 on 07/15/2017My wife and I were looking for a new certified pre-owned vehicle for her. We must have looked at close to ten dealerships with no results. On our way from an Acura dealership, by accident, we stumbled upon Infiniti of Denver and decided… to look at their cars. Im an Audi guy (I own an A5 but wanted something different for my wife), so at the time, the only thing I knew about Infinities was that they were expensive Nissans. When we entered, Yaz greeted and approached us right away. Rather than trying to sell us a car, he began to explain what Infiniti was all about. I was really pleased with his no-pressure tactic and the way he explained everything. I was still hesitant a bit as Infiniti was slightly out of my price range, but Craig (their sales manager) offered me a deal that made us both happy. We purchased a certified pre-owned 2014 Q50 and absolutely love our new car. What impressed me the most, was that even after we bought our vehicle, Yaz continued to contact us to make sure we were fully satisfied and even sent us some links and youtube videos with additional info on our newly purchased vehicle. I never even thought about Infiniti cars before, but now, I would recommend this car (and this dealership) to anyone. Talk to Yaz, hell take care of you.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Amazing Car Buying Experience
by ScottJ303 on 06/30/2017Salesman David Yoo did an incredible job getting me into the car of my dreams. The entire team was exceptionally professional and courteous. Manager followed up and provided personal cell phone and email just in case I needed anything.… Truly happy with my new car and shopping experience.Hi Scottj303, we are very happy to have provided you with such a positive experience!
Infiniti of Denver
by LauraAPuskas on 06/16/2017updated 06/29/2017Chris M. in service is always professional, kind & works with you to understand what the problem is! I have worked with him since I moved to Denver & he's always been an exceptional service professional ! Very pleased :]Hi Lauraapuskas, we are very happy to have provided you with such a positive experience!
Excellent Experience
by Panders28 on 06/21/2017We got the dealership before it was open and the sales staff actually came out early to help us on used car. During the whole process they didn't push they just answered questions professionally. Was a great experience with Mike and Craig.Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Fantastic as usual
by businessowne1 on 06/19/2017The all around individual, Clark, is by far the best you have ever had there and will always be far ahead of any others you hire. I have been dealing with Clark for many years and he is the best person I have ever dealt with in my… lifetime(70 years). Please never get rid of him for there is not another like him in any of the other businesses I have ever dealt with. If I wasn't retiring he would be working for me by now. Thank YouThank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Clark will be excited about your kind words. We think he is pretty special, also. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Sun roof
by Terryhearold on 06/11/2017I had an issue with my sun roof. It was fixed in a timely matter.Great service
by marcdstine on 05/18/2017As always, Clark Hearold and the service team at Infiniti of Denver did superb work in a timely, professional, and personally friendly way. This is one the main reasons I have stayed with this dealership for many years.Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Clark will be excited about your kind words. We think he is pretty special, also. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
Very good customer experience
by Fussycustomer on 04/12/2017updated 04/24/2017Luis Ramos provided exceptional service during the purchase of my car and has been equally as good in following up with me after the purchase was completed to assist with a couple of minor items.Thank you again for taking the time to let us know how we did. We hope you have a great day!
Great service
by Jamiesgipson on 03/23/2017updated 03/31/2017Exceptional help and up front about cost. Time efficient as wellGreat Service!
by Q50Hybrid on 03/25/2017updated 03/31/2017Thorough routine services were performed in a timely manner.Service Provided for sale
by satiscustom2 on 03/24/2017Our experience with Infiniti of Denver was truly exceptional. The staff & sales reps were professional, helpful and straightforward. We didn't feel pressured and they listened and responded to our issues as we moved through the process of… a purchase. My compliments to the staff who we worked with that made us feel like they truly respected the customers needs!Friendly and fast
by CourtneyMac on 01/08/2017Everyone at Infiniti of Denver is very friendly and from the moment I walked in for service they were quick to get me taken care of and on my way!Hi Courtneymac, we are very happy to have provided you with such a positive experience!
Sub-par service at best
by CurtDenver on 12/08/2016Hello All, I debated on whether or not to write this but after our very bad experience here (December 2016) , I felt it was only right to put this online. My wife and I recently purchased an Infiniti QX56 from Infiniti of Denver, where the… service was sub-par at best. Nothing about this experience felt like a luxury dealership. 1st Issue: My lease takeover..or what I thought was a least take over was explained very poorly/vaguely by my salesman, Craig, I had to make multiple trips in to the dealership to get this straitened out and explained in minor detail. 2nd Issue: When my wife came in later that day to sign the final docs, not one person from finance made time to sit down and explain anything she was signing, she was at the mercy of this salesman, who wasn't good at his job to say the least and just pointed to where she needed to sign. After she called me and asked if it was OK to sign, I told her it was fine. She also wasn't give a copy of any of these documents when she left. I received them 3 days later through email. 3rd Issue: I specifically asked our salesman that when my wife came to finish the paperwork, if he could please show her our car or another QX56 as I knew ours might be in the service bay already. Did he do that, NO, when she asked to see it he simply pointed to our model and didn't take the time to ever show her the inside of one and surely didn't take her on a test drive as I requested. Poor salesmanship in my opinion!!!! Very poor! 4th Issue: As our purchase was getting services for a pick up scheduled for Tuesday we were give a loaner car. When I got in the car is smelled like marajuana and it wasn't even cleaned out. There were a couple of wrappers and napkins left in it from the previous driver, as well as it was dirty. THATS NOT ALL! As I was playing with the touchscreen when I got home to test out the features my young daughter, who is 2 years old, opened the center consul and pulled out 4 OXYCONTIN pills (which I found out after I googled the pill's markings). This could have ended in a complete tragedy if my daughter swallowed them! This is ABSOLUTELY UNACCEPTABLE! In closing, after receiving Infiniti's standard email on "how was your recent experience" at Infiniti of Denver survey, I took the time to write something very similar to this. A day later a Service Manager contacted me and was apologetic letting me know they they "want to make this right" and that the rest of this experience was good for me. HAHA..what a joke. When I showed up 2 days later to pick up my car, not one manager or salesperson addressed this situation on the Oxycontin or anything else until I expressed until I brought it up and you know what Craig's response was, "I'm sorry", what a freaking joke. Not one manager int he entire place approached me when I was in the dealership. And the cherry on top was when I got into my car to drive off and it didn't even have a full tank of gas!!!! LOL!! Craig actually got in the car with me and went with me to fill it up, that is the ONLY positive thing I can take from this dealership. I can honestly say that I read so many great reviews before going into this dealership that I expected top notch treatment as this was my family's first purchase of a "luxury" car, but I was very disappointed from start to finish. My name is Curt Dusing, feel free to contact me with any questions regarding my experience. Thank you.5 stars
by CBears2016 on 05/28/2016updated 06/07/2016Nate did a great job! I called last minute, they got me right in and finished in a timely fashion. Way better service than Mike Ward.We are so glad to hear that you were satisfied with our service department! We look forward to seeing you in the future.
customer focused
by jgiters on 05/01/2016We recently purchased a used q50 from infiniti of Denver. It was a great experience. There was very little pressure and we were able to walk out of the dealer feeling completely satisfied with the car purchase.jgiters- Thanks for taking the time to let us and others know about your experience with Infiniti of Denver. We appreciate you making us your dealer of choice. Congratulations on your new Q50 and welcome to the Infiniti of Denver Family!
Valet Maintenace
by Nerm on 03/20/2016Having Infinity pick up my car @ my work, do my oil change and other requested work and return to my office is Great!!I'm thrilled to hear that you were happy with our valet and service. We hope to see you in the near future for any of your car needs!
Exceptional customer service!
by T_Christensen on 03/17/2016Once again, Chris Madigan provided wonderful customer service. He met me at my vehicle with a smile, provided a fair appraisal of what needed to be done, and provided an accurate quote for costs. Chris and the other Infiniti staff with… whom I interacted were very friendly, fair, and fast at returning my car to me. This illustrates an enormous amount of integrity and dedication to customer service. They are the reason I return to Infiniti for service.At Infiniti, we strive to go above and beyond your expectations. we are thrilled that you were satisfied with out service, and we look forward to seeing you again soon!
Our best car buying experience.
by mariavc on 02/24/2016updated 03/08/2016We just purchased a car from Infinity of Denver. Our experience was exceptional. We worked with Leshun Veasley, and he couldn't have been any better! He made every effort to make us happy. If you're in the market for a car, they you… should go to Leshun. You won't be disappointed!Best Car Buying Experience - Ever!
by SJMantle on 02/29/2016My husband and I recently purchased a new Infiniti QX80 at Infiniti of Denver on Havana St. Normally I hate to go car shopping but our recent experience with salesperson Valerie Cook made it so much easier than I had experienced in the… past. We told Valerie upfront what we were considering in terms of color, options, etc., and she made it her mission to find us exactly the exact vehicle we wanted even though it was not in their immediate inventory. The QX80 arrived within an hour and within 2 hours Valerie was showing us how to set up all the bells and whistles, setting up our phone, etc. She is very knowledgeable about the Infiniti brand and made our QX80 buying experience so enjoyable that we take pleasure in writing this review. Thank you Valerie and Infiniti of Denver.SJMantle- Your kind words mean lot to us. We appreciate your feedback and, at Infiniti of Denver, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We will pass along the sweet words to Valerie. Congratulations on your new Infiniti QX80 and welcome to the Infiniti of Denver family.
Love My FX!!
by FX35_Lover on 02/29/2016I was looking for another Infiniti FX35 and Valerie Cook delivered! From the first visit to the test drive, to the signing, I have never purchased a vehicle where the process went so smooth. She gave me what I wanted, got the price I… wanted and had the paperwork ready for me to sign when I returned after work the day I test drove the vehicle. I was in and out of the dealership in 20 minutes!! I'd highly recommend her to anyone who wants an Infiniti - she's awesome!FX_35 Lover, Your kind words mean lot to us. We appreciate your feedback and, at Infiniti of Denver, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. The team is thrilled you are enjoying your new FX35!
Exceptional Customer Service - Valarie Cook
by RJSJMonte on 02/27/2016My wife and I contacted "Infiniti of Denver" on a remote possibility of upgrading from our older QX80 which we had purchased from another local Infiniti dealer. We're past customers of Infiniti of Denver there on South Havana, having… initially purchased an FX45 back in 2003. We had regretted straying. We received an immediate email response from Ms. Valarie Cook, and a follow-up phone call. We went to meet with her to discuss our preferences and found her to be an exceptional salesperson; very patient and understanding, and she genuinely made us feel like long lost friends. The process was so quick and efficient we left with a brand new 2016 QX80, and, exactly the model we preferred. Valarie took the extra time to ensure we understood the new vehicle's features and functionalities. Thank You Valerie, and Alicia Ellis in Finance. We love our new Infiniti QX80RJSJMonte, Infiniti always strives to go above and beyond your expectations, and we appreciate your kind words. We look forward to assisting you in any future car buying or service needs. Enjoy your new QX80! All the best, The Infiniti Team
INFINITI QX55
INFINITI QX50
INFINITI Q50
INFINITI QX60
INFINITI OF DENVER is a Colorado-owned, luxury automobile dealership providing sales and service of new INFINITI and pre-owned vehicles. Serving the local community since 1993, INFINITI OF DENVER is dedicated to being “your neighbor down the road.” The owners, sales consultants, service technicians and all staff members bring this caring, personal approach to life through high-quality customer service, convenient hours and location and a steadfast commitment to giving back through hometown philanthropy. INFINITI OF DENVER is also proud to offer unique, premium benefits to its customers, including free INFINITI loaner vehicles, valet pick-up and delivery and 24-hour roadside assistance. INFINITI OF DENVER was the only car dealer awarded the Denver Post's Top Workplaces in 2017. The honor was based off of our employees surveys.
Learn more about INFINITI OF DENVER at www.Infinitiofdenver.com.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Nebraskans - We love love love this. :) Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Congrats on your new QX60 and we are so happy that you and Heather were excited about the birthday surprise. Hope you enjoyed the cake! We look forward to seeing you in the future and It is customers like you that make our job so rewarding. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
by Amy Smith on 06/10/2024