Customer Reviews of INFINITI of Denver
Review type:
Best service ever!!
Best service ever!
by graemor on 08/30/2024Clark is the consummate professional. He is knowledgeable and efficient. I cannot say enough great things about him. Purchased my vehicle from Infinity of Denver. Best decision I ever made because the service has been exceptional.graemor - love this review. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We think Clark is pretty special also. We have been lucky to have him a part of our team for over 25 years. We're committed to providing the best possible service to our customers and your review is a testament to that. It is customers like you that make our job so rewarding. Thank you for your loyalty and support.
Prompt Quality Services
by Mr Infiniti on 08/30/2024Infiniti of Denver provides efficient quality service every time I need preventive maintenance done on my vehicle.Mr INFINITI - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
Oil Change
by Morgan F on 08/28/2024Brought the car in for an oil change. I’m pleased with the service. They even vacuumed my car!Morgan F - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. The team will be thrilled about your kind words. We are so happy to have you as a customer and we look forward to seeing you in the future.
Service light
by Yasmine Ford on 08/27/2024I brought my car in because I'm always nervous when the service light comes on. Chris was patient with me and scheduled a time for me to come in and bring my car to be looked at. I love the fact that they provide you with a video and an… explanation of what is going on with your car and what services they suggest. As a person waiting the employees are friendly, there are snacks and the environment is welcoming.Yasmine - this review just made our day! Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. We love you feel welcomed at our dealership. We are so happy to have you as a customer and we look forward to seeing you in the future.
Service special
by Tay Goffner on 08/19/2024updated 08/26/2024I appreciate the service advisor and team at IofD they are always great and the pick up service is really nice to offer to us especially us that has busy schedules.Tay - This is awesome. Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. They will be thrilled about your 5 star Edmunds review. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. We are lucky as It is customers like you that make our job so rewarding. Thank you for your loyalty and support.
Owner
by Sunshine on 08/14/2024updated 08/20/2024Completely satisfied with service from car pick up to return. Video of service provided was extremely informative. Car was returned clean , overall extremely satisfied with serviceSunshine - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review made our day and we wanted to take a moment to thank you for your kind words. We're committed to providing the best possible service to our customers and your review is a testament to that. We are so happy to have you as a customer and we look forward to seeing you in the future.
Oil change service
by Midorimon on 08/19/2024Infinity of Denver dealership is always professional, thorough, and always explains service needs of my car and have done so since 2003 when I bought my G35 coupe new. They have kept my car running good for the past 21 years.Midorimon, we are so pleased you enjoyed your visit to INFINITI OF DENVER. Wow, that is fantastic about your G35 running for 21 years. Clearly you have done a fantastic job keeping up with your maintenance. We are so happy to have you as a customer and we look forward to seeing you in the future. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
Gregory
by Gregory on 08/06/2024updated 08/16/2024Nickel and dimed with undisclosed fees for state environmental and 3% credit cards fees. Valet service left a driver at my house for 15 minutes waiting for an Uber. Would not use again.Gregory, We are sorry that you feel we failed to meet your expectations on your last service visit. Unfortunately, state fees are exactly that; fees that the state collects for disposal of certain chemicals, etc from a repair shop. They are non-negotiable per the state. Secondly, our 3% credit card fees go to offset the merchant charge passed onto us by the credit card companies. There is no profit at all to the business, per state law, but it allows us to keep our pricing competitive by not having to absorb thousands in credit card fees. We are hopeful your advisor informed you that there is no surcharge for using a debit card, check, or cash and we accept all those forms of payment. Finally, our complementary valet service sometimes depends on a return trip from either Uber or Lyft. Unfortunately, they do not always arrive on time and our employees are forced to wait. If there is an opportunity to service your vehicle again, we will try and exceed your expectations. Thank you.
Service
by Miramar on 08/10/2024Very efficient, they sent me a video showing they looked into everything, from tires and breaks to fluidsMiramar - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We are so happy you found the video from our technician so helpful. We think it really helps explain the recommended service for clarification. We are so happy to have you as a customer and we look forward to seeing you in the future. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Always Great Service Experience!!
by Lakcolorado on 07/25/2024I purchased my 2018 QX60 here and continue to use their Service Group for keeping my ride 8n great condition. Folks here are personable, efficient and qualified. My tech rep Chris is super friendly and well able to explain my car's… Service needs. I feel well taken care of, especially given their complimentary valet service, even though I live 1 hour's drive away. When I do wait for the car, their lounge is clean, comfortable and stocked with snacks. Yes, Service $ are not cheap but the Infiniti knowledge is crucial l to enjoying my QX60 investment.Lakcolorado - this review made our day! Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Chris will be excited about your kind words. We think he is pretty special, also. We are glad to hear you enjoyed our complimentary service valet, Home by INFINITI OF DENVER. And we like that you like our snacks. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Great service
by Herminator on 07/18/2024When the repairs took longer than anticipated they proactively offered me a loaner.Herminator, thank you so much for the positive review! Our goal is to exceed your expectations each time even when repairs took longer than anticipated. Thank you for your patience and we are happy that you experienced our loaner program. We are so happy to have you as a customer and we look forward to seeing you in the future. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
Infinity of Denver 5Star sales
by CatherineS10 on 06/17/2024Infinity of Denver is hands down the best. The level of service and expertise is top notch! We have bought 2 cars here and have never regretted it. They take great care of our vehicles and the service is amazing!Catherines10, we are so pleased you enjoyed your visit to INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled about your kind words. Thank you for both buying and servicing your vehicle with us. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Best service ever!!
by Nebraskans on 06/08/2024Best experience we have ever had buying a vehicle. The sales was knaeledgable and we didn't feel pressured. The process was smooth and enjoyable. The staff made us feel appreciated and surprised my wife with a cake and balloons along… with a large red ribbon on the vehicle as it was delivered for her birthday. We were treated great and will go back for our next vehicle as well as recommend them to others.Nebraskans - We love love love this. :) Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Congrats on your new QX60 and we are so happy that you and Heather were excited about the birthday surprise. Hope you enjoyed the cake! We look forward to seeing you in the future and It is customers like you that make our job so rewarding. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Infiniti of Denver Service
by Spie Gman on 05/31/2024Outstanding service from first call before 7am(the lady who answered the phone was fantastic !!! Extremely helpful from beginning to end!) of the car thru delivery if my car to my office! Job very well done by all involved!!!!Spie - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled We are so happy to have you as a customer and we look forward to seeing you in the future.
Extremely nice people highly recommend
by BenjoBl on 05/31/2024The sales rep went over and beyond to make it hapend Great guy. Finance guy super friendly knowlageble friendly I am Glad we made the purchase of vehicle with these people. Looking forward to do business in futureBenjoBi- Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. The team will be thrilled about your kind words. Congrats on your new vehicle and welcome to the INFINITI OF DENVER family. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Chevrolet 1500
by Lawson D on 05/22/2024Great job thank you!Lawson - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Thank you for trusting INFINITI OF DENVER for all your automotive needs.
Great service team
by JTseven on 05/14/2024They went out of their way to find a replacement part and help me out. I always take my car to this team. Have for 13 years.Hi Jtseven, thank you for taking the time to leave a review for us at INFINITI OF DENVER. We're happy we could meet your expectations! It is customers like you that make our job so rewarding. Thank you for your loyalty and support for the last 13 years. The team will be thrilled about your kind words. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Very Happy Service Customer
by Cheryl K on 05/09/2024Over the past 8 years, I have been very happy with the quality of service and pleasant and sincere customer support I have received from Infiniti of Denver. I trust them to recommend only the services I need and to do a great job on the… services they tackle. I've already recommended their service dept to friends. It's a pleasure doing business there whether it is for routine needs or for the major maintenance items.Cheryl K - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Our goal is to exceed your expectations each time. Sounds like our team did just that. They will be thrilled about your 5 star review. We can't thank you enough for trusting us for the past 8 years. It is customers like you that make our job so rewarding. Thank you for your loyalty and support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Alan D
by Alan Davis on 04/29/2024Dominic was my service rep and made the experience very pleasant. He went out of his way to find me the best deals for my service needs.Alan D - Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Dominic will be excited about your kind words. We think he is pretty special, also. Your review means a lot to us and we're so grateful for your support. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
Satisfied
by MekaHam on 04/29/2024My experience at Infiniti Denver was great!!! What a wonderful establishment…I was overall pleased with the service and hospitality there from everyone.MekaHam- Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. Your review will help other customers make informed decisions and we can't thank you enough for that. We so loved talking with you and we welcome to the INFINITI OF DENVER family. (and to Colorado, of course). We are always more than happy to assist you if anything else comes up. Take care!
Car got broken into and wouldn’t start
by Esiti423 on 04/10/2024Thanks for getting me on the road again!Esiti423-Thank you for taking the time to let us and others know about your experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. We are glad you are up and running! Thank you for trusting INFINITI OF DENVER for all your automotive needs.
INFINITI QX55
INFINITI QX50
Nissan Armada
Ford Edge
INFINITI OF DENVER is a Colorado-owned, luxury automobile dealership providing sales and service of new INFINITI and pre-owned vehicles. Serving the local community since 1993, INFINITI OF DENVER is dedicated to being “your neighbor down the road.” The owners, sales consultants, service technicians and all staff members bring this caring, personal approach to life through high-quality customer service, convenient hours and location and a steadfast commitment to giving back through hometown philanthropy. INFINITI OF DENVER is also proud to offer unique, premium benefits to its customers, including free INFINITI loaner vehicles, valet pick-up and delivery and 24-hour roadside assistance. INFINITI OF DENVER was the only car dealer awarded the Denver Post's Top Workplaces in 2017. The honor was based off of our employees surveys.
Learn more about INFINITI OF DENVER at www.Infinitiofdenver.com.
- Complimentary Loaner Cars
- Complimentary Coffee
- Cable Television
- Express Service
- Customer Lounge Area
Nebraskans - We love love love this. :) Thank you for taking the time to let us and others know about your car-buying experience with INFINITI OF DENVER. We're committed to providing the best possible service to our customers and your review is a testament to that. The team will be thrilled. Congrats on your new QX60 and we are so happy that you and Heather were excited about the birthday surprise. Hope you enjoyed the cake! We look forward to seeing you in the future and It is customers like you that make our job so rewarding. We know you could choose any dealer, so thank you for choosing INFINITI OF DENVER.
by Amy Smith on 06/10/2024