Mercedes-Benz of Walnut Creek
Awarded 2025
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Customer Reviews of Mercedes-Benz of Walnut Creek
Review type:
AMAZING EXPERIENCE
by AliciaYH on 05/18/2025
I had the absolute best experience buying a car from Mercedes of Walnut Creek! My sales person, Marjorie, could not have been better to work with. She was kind, easy to work with, so accommodating- I already know Iām buying my next car fromā¦ her and WC MBZ!
138 reviews
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Excellent customer service
by Antoinette300 on 02/06/2016Excellent car buying experience. Awesome customer service . Jimmy is an asset to the dealership . I will purchase my next Mercedes through him.Wonderful service facility, professional working group.
by OldGael on 02/04/2016Very pleased with the professional service provided by MBWC, Superior to any other dealer we have used.Walnut Creek Mercedes Benz - Great Car, Great Service
by LKSBENZ on 02/03/2016I made an appointment to have my C400 steering software updated. The service advisor was on time, the work was performed in a timely manner, and off I went. Great car, great service!Great sales experience
by mrose83 on 11/30/2015Easy, smooth process. Evan was great throughout everything and was attentive with all our needs.Great car great experience
by bellazoe on 11/17/2015My girlfriend and I just leased our second E class from Ryan at mercedes Benz of walnut creek We loved the establishment and Ryan has always been great to deal withValuing MBZ Trade In - Deserves zero stars.
by ElizabethSF on 10/08/2015Dealer contacted me about my CLK listed for sale. Came in to get valuation for dealer to buy my used CLK. Sales rep had Mike, desk manager, take pictures and car information to enter into the computer. He spent five minutes in anotherā¦ non-Mercedes before he realized the key didn't fit. Then he entered 51,000 more miles and gave me a low ball estimate on the car. They tried to apply this low trade-in value to a car that I was looking to purchase. Mike was defensive of his careless behavior and I never received an honest valuation. Their Mercedes inventory is extremely high priced so they should act more responsive and not try to cheat potential customers. Incidentally I was a former customer of this dealership.Elizabeth, thank you for taking the time to reach out. At your earliest convenience, please reach out to our General Sales Manager Iyad Suboh at 800-876-0167 or through e-mail at Iyad.suboh@mbofwalnutcreek.com. We appreciate you patience through this process and look forward to addressing your concerns properly. Hope to hear from you soon.
Great sale stuff and good selection
by Bellazoe on 09/22/2015I had he pleasure to purchase my new e400 from Mbz of walnut creek, Ryan, my sale person was great, patient and knowlodgble. They had different colors to choose from in stock. Would recommendUnprofessional misleading sales rep
by SLSblackseries on 09/04/2015I have been in contact with this dealer ship for about 1 month with regards to a 2005 bmw m3 with the following vin number WBSBR93465PK09803. I have been following the car for a while. I have talked on the phone, text and emailed 2ā¦ different sales person about this car. Both told me that the car has a clean car fax. No history of pain or body work of any kind. Both told me that there is a very high demand for this car. Finally I agreed on a price with the salesman over the phone. I am located in Los Angeles and they are in the bay area. I purchased a flight to go get the car the following day after we agreed on a price. I meet with the sales person first thing in the morning to look at the car. Car looks great. I pop the hood and the bold holding the fender are stripped, both fenders show very obvious signs of pain work. On the front central grill there is a piece missing. On the passenger side of the grill, it is attached to the headlight frame with a wire. On the driver side there is the original screw. As soon as the hood was popped the salesman notified me that it does appear to have paint work done. This is the same person that told me that there is absolutely no pain work done on the car over the phone. I was so upset and felt betrayed by the dealership. I flew to SF for 16 hours to be deceived. I felt as if I was at a used car lot instead of feeling that I am at a reputable Mercedes Benz dealership. It gets worst. I ask to speak to the sales manager. He presents and tells me that the car did have pain work done and that he can sell it at the auction for more than the asking price I was getting it for and walked away from me. I asked him why did your dealership lied to me to get me to fly out here. He ignored me. The next day I got a call for the general manager (JV) of this dealership. He apologized and stated that this should not have happened. Stated that they are not obligated to tell me if pain work was done but they are obligated to let me know if any frame damage is noted. I am not sure how to feel about this. This is a Sonic Automotive company. I have held them to a higher standard and expectation than any other used car lot. I asked the manager to reimburse my flight fee because his dealership lied to me. The manager then got upset with me stating that I was getting aggressive over the phone and I was wrong for calling him a liar. Come on, if you are the manager of the dealership, you should be responsible for anything your people say. Throughout the entire phone call he would tell me that he now spent 15, 20, 30 and eventually 45 minutes on the phone with me. As if my time was not valuable as his. All they had to tell me was the truth and I would have never wasted my time to go see this car. Instead they lied and misinformed me. Very disappointed with sonic automotive for allowing such a treatment of their potential customers. I home that they reconsider their actions and they correct this situation.Sales staff
by Mila921 on 08/30/2015Bought a car from George Nijmeh, he was professional and made us comfortable with our transaction. Thank you for the great experience!!Watch out for the bait & switch
by jsquire on 12/30/2008We had the worst car dealer experiences we've had since buying in the Bay Area here. We were shopping for a Certified 2007 E350 and after hours of negociation we agreed to a price, within a range of $150. The dealer promised to call usā¦ within "2 mins" and after 2 days went by we followed up to see what the problem was in pricing out the Bluetooth add-on, to which we were informed that they had forgotten to actually put the car through the certification process and it would now cost an additional $2,100. All 3 of the managers we'd talked through in the process pointed fingers at the other managers and then Frank (one of the worst managers we dealt with) said "I can't seem to find any notes on paper, so I guess we can't live up to the deal." Fundamentally, I would rather pay more at a dealer where I at least suspect I can trust them...worst experience
by regular1 on 07/16/2013updated 06/13/2025Lisa the internet manager talked me into a test drive of their new E350 convertible. She insisted that we need to make an appointment. So I did. I even updated her about our revised time of arrive. To our biggest surprise, we got thereā¦ after driving from Napa, no one at the dealer knows anything about this appointment. Worst they didn't even know they had the car I wanted to test drive and of course after an hour they told us the car I wanted to test drive is not "accessible" and not ready for a test drive. Then they try to offer some other cars for a test drive, no surprise half hour later they were still looking for the car they said they have! What a disaster. Don't even go there!Hi Regular 1, Here at Mercedes-Benz of Walnut Creek, we pride ourselves on our high standards for customer service. We apologize that your experience was not up to par, and would like to discuss this matter with you in more detail. Please contact Melissa Schaum, BDC Manager, at 925-949-2185 at your convenience. Thank you.
What a place this is!
by coprtkm on 10/20/2011updated 06/13/2025First I purchased my car. Went in with a set price and did not budge. The salesman was [violative content deleted] from the word go. second after I got home they called me and asked if I had the keys to my trade in. I said no I gave them toā¦ Ali. No calls for about 2 days. next call, hey by chance did you give us the title to your trade in. I told them yes. the finance person had it all in front of her which included the keys you called me for a few days earlier. Oh by the way I told them. I need you to take off the double change for the documentation filing fee you charged me for. You only drew up the contact once not twice. They said they were sorry and have to redo the contact. may not sound like that much but add up 50.00 plus interest plus 5 years. that 50.00 will end up costing me over 600.00. They redid the contact and told me everything was the same except for the extra filing fee charge. now get this. Because they had to redo the contact once again because THEY messed it up from the start. They charged me another 50.00 filing fee which is exactly why I had them fix it in the first place. I mean WTF! I told them hey! by the way. do you want to take off the 3 year warranty you added on here for 2,550? She said OH how did that get on there? Told her I don't have a clue but I'm not paying 6,000 (full length of the the car contract)for something as junkie as those cheap after market scams that you just added on the contact. OK so while I wait for them to redo it a for the third time. I went in to sign the contact and guess what? You got it. another 50.00 charge for filing and documentation fee for which they [violative content deleted] up from the start. After the fourth time they got it right. Don't know if they ever found the keys or my title and to be honest. I don't care if they ever do :)
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Mercedes-Benz GLE-Class
Mercedes-Benz C-Class
About our dealership
Alicia, we're happy to hear you had such a positive experience with our team! We look forward to your next visit! Take care!
by Katie Witt on 05/19/2025