Customer Reviews of Team Chevrolet
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Review of recent experience at Team Chevrolet in Vallejo
by Monte45 on 04/06/2025
Overall, very good. We chose Nate Merrill as our salesperson. He has helped us in the past and did not disappoint.
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Review of recent experience at Team Chevrolet in Vallejo
by Monte45 on 04/06/2025Overall, very good. We chose Nate Merrill as our salesperson. He has helped us in the past and did not disappoint.Poor Service
by Kayla clay on 02/24/2025I dropped my car off to my appointment at 8 AM. It was for me to get my stress done and an engine oil leak through my insurance by the time I received a call back or an update. It was 5 PM and Ioff to my appointment at 8 AM. It was for me… to get my stress done and a engine oil leak through my insurance by the time I received a callback or an update it was 5 PM and I had already called up there two times to get an update and received no update by then she said that they are closing and I would have to come pick up the car and come back another day to get the stretch done. She also didn’t take a picture of my mileage to send to my insurance for the stress so my car was sitting there all day. I paid $290 for nothing. She said she would call me back the next day to see if I can get my stress done through my insurance it has been three days and I called up there two days in a row for her. They keep saying they’re going to have her call me back. She has never called back. Her name is Luz they really price me for a inspection that was already done for my original dealer Toyota and nothing was done to my car so now I’m out of $290 and I still have the same problems. I would not recommend going here as I was leaving. It was other customers complaining because the radio isn’t working anymore new engine would not recommend go to a local dealerTeam Chevrolet Vallejo CA
by matthew on 06/08/2024Rating my experience at Team Chevrolet, Cadillac, Mazda in Vallejo Ca. would be an F minus. The service personnel execute mind-blowing incompetence. I had to call them to see if my car was ready and the rude lady on the phone had no idea… if it was ready or not because they appear to be on an antiquated system no newer then faxing or rotary phones, it appears their computer screens are a façade. The sales people are straight up (Johnathon Shirar) salesmen, (Tina Kester) sales manager. On the other hand, the sales personnel and service department obviously don’t communicate with each other, must be their computer screens, fax machines, or possibly the rotary phones preventing homogeneous continuity between the sales and service department. The service personnel are barely qualified to work at a place that asks “would you like fries with that?” at a drive through window. I bought a $115,000 car on Memorial day and received all the sales promises with all the dealership BS and false assurances. It was late, all the service people had gone home for the day. I was once again assured I would bring the car back for a full new car detail, tinted windows, a full tank of gas, interior/ exterior paid treatment and all other promises made by the sales people that I have in writing. I live 1.5 hours away and they would give me a courtesy car for this work to be performed. When I arrived 2 days later to pick my car traffic was heavy so I left quickly. I unfortunately made the mistake of trusting the dealership in stating my car was ready and all work was performed per my contract. For the sake of GOD, why can’t people just do their jobs, it’s not my place to instruct them as the customer. When I got home 2 hours later and looked at my new Corvette, I realized the filthy, atrocious car they sent me home with, stating all work was done per the contract. It became obviously apparent their computers are definitely facades at this dealership. First off; they didn’t tint the small rear window at 5% per the contract, they didn’t fill the tank with gas as promised by Jonathon Shirar (salesmen), they didn’t clean the windows they did tint, they didn’t clean the engine compartment that I paid $1500 extra for the “appearance package” .Why buy a sports car with an “engine appearance package” that looks like a dirty forest floor with mud/dirt and soap spots. I bought the car with 2 miles on it!! It should be delivered to me” Showroom Quality” and cleanliness after I gave them 2 days to perform this work! I did purchase this car off the “Show Room Floor”, they had to open the doors of the inside of the dealership for me to drive it home, pathetic. Incompetence and disappointment is all I’m left with after the experience I’ve had at this dealership! Stay away from this dealership, OOHHH and bye the way did I mention, Stay away from this dealership! Due to the fact I wasn’t there to witness the paint sealant and the interior sealant, I’m not sure they even applied these paid items to my car as everything else I was promised were not performed correctly with documented paperwork. See attached photos of what Team Chevrolet sent me home with on a $115,000 2024 Corvette after detailing and all mentioned above, they treated me like I bought a 1985 Chevette for $8,000.Great service.
by Romario O on 02/26/2024Excellent service, Ashley was our main salesman and she made the process extremely easy. Ashley displayed all the qualities of an excellent employee through her clear and concise communication skills and her ability work with us throughout… the entire process. I haven’t had a better experience at a dealership than the one I had when we worked with Ashley. Will definitely be back again in the future.Team Chevy vallejo
by MikeOll on 04/22/2023Wonderful people and dealership. Easy going. Not pushy. A great place to go without pressure.Excellent experience
by ZR2 Bison on 08/05/2022Sales and service at DGDG are excellent thank you again, Curtis LopezTeam Chevy thank you
by Jessejames46 on 01/29/2020Great experience. Helpful, knowledgeable, and made what I thought was the impossible happen. Bent over backwards for me, the whole team. All around amazing! Thank you Mike, Samir, and all the team at Team Chevy.DON'T LEASE A CAR FROM THIS DEALERSHIP
by DO NOT LEASE A CAR FROM THIS D on 11/24/2019DO NOT LEASE FROM THIS DEALERSHIP! I turned my leased Cadillac in almost 6 months ago and was told they would handle everything with the DMV. After receiving my second notice from the DMV for payment and now, late fees for registration fees… on a vehicle I no longer have , I called the dealership to find out the release of liability had not been filed with DMV. After leaving several messages that went unreturned, I finally received a voicemail from the finance department telling me to ignore the notices and not to worry about them as they would file the paperwork when the vehicle was resold. I have now just received a FINAL NOTICE from the DMV threatening action by the Franchise Tax Board, garnishing my wages, attaching my bank account or real property I own. DON'T TRUST this dealership to follow through and do their job to properly handle the paperwork! I did my part by returning the vehicle as contracted at the end of the lease but they put me at risk by NOT DOING THEIR JOB!!! Wish I could give ZERO stars!
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About our dealership
The Del Grande Dealer Group (DGDG) is the Bay Area’s largest family-owned automotive group. The dealer group comprises 14 brands and 12 dealerships in the Bay Area. DGDG’s is committed to making Happy Car Buyers with a Best-In-Class dealership experience and their No Brainer Pricing™. For more information, visit DGDG.com.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- After Hours Drop-Off