AutoNation Ford Valencia
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Dealership Service Review
service Rating
Bad customer service
Written byon 04/07/2023
Got my ford serviced and received bad customer service. Submitted my feedback on the survey, got a call back from the rep saying they would reimburse my Uber and oil change for a better review. I updated my review and she didn't deliver on what she had promised. I've had to continually follow-up on my reimbursements for over a month now since the service. There was only urgency until I fixed my review. As soon as that happened I was forgotten.
- Recommend this dealer? No
- Were you satisfied with the quality of work performed on your vehicle? No
- Did the dealership complete the work within the timeframe promised? Yes
- Did the dealership provide you with an accurate quote of the work to be performed? No
- Do you feel the price paid for service(s) was fair and appropriate? No
- Did the dealer honor all commitments made? No
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Andrew Newton on 04/12/2023
Dealer Response
Hi, we are deeply disappointed by your experience at AutoNation Ford Valencia. Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (661) 382-4700 to discuss what we can do to help.
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