Tustin Buick GMC
Customer Reviews of Tustin Buick GMC
Review type:
GMC Canyon owner
Tustin Buick GMC
by Gregory on 08/31/2025Abraham contacted me with a direct text, shortly after I applied for an auto loan with my bank (Chase), and met me in-person once I stepped on property. Though the truck I was there to see had just been sold, Abraham walked me to the… detail area so that I could see the color in person, and then suggested a few other trucks of similar trim, in different colors. Abraham and the finance manager (who's name I am forgetting), worked with me, respectfully, to get to the deal I was comfortable with, prior to passing me over to Ronnie, who was also a pleasure to deal with. I was very impressed with the office setup and how user friendly the entire process was. I was impressed once again when Ronnie contacted me the day after I purchased the truck, to inform me that there was an additional dealer discount that he wanted to apply and send updated docs for...lowering my monthly payment. Wow...thank you all very much, my family and I love the truck and I will definitely be a return customer!Hi Gregory, hearing about your experience with Abraham, our finance team, and Ronnie is truly rewarding! We’re so pleased you felt respected and supported throughout the process at Tustin Buick GMC. It’s fantastic to know your family loves the new truck. Thank you for the five-star review and we’ll see you next time! Safe travels!
GMC Canyon owner
by noscreenname on 09/04/2025From the time i arrived, (3 hour drive to get to this dealership) Majid greeded us at the parking lot and was on point! He answered all our questions. He paid attention to what we had to say/ask. So glad he was our salesman. He knows his… stuff. it was well worth the trip to Tustin.We are delighted to hear it was worth the trip here at Tustin Buick GMC. We will pass your thanks on to Majid! Safe travels in your new car!
Great deal and service!
by Jdranes on 09/04/2025Awesome experience. The sales rep Mariah made it very easy. The sales manager Natalie was friendly and extremely knowledgeable.Hi and congratulations on your new ride! Thank you so much for choosing Tustin Buick GMC Inc. and for sharing your awesome experience with Mariah and Natalie! We will be sure to pass along your kind words to them!
Nowhere near an Edmunds price
by Jbrand on 06/28/2025This dealership would only offer sticker for a build and order.I'm sorry that you were left with a negative impression. If you're willing, I would like to learn more about what transpired so we can improve your experience going forward. Please contact me at your earliest convenience. Thank you, Debbie Pepper - Customer Support Manager - debbie.pepper@tustingmc.com
Daniel Oldenburgh
by Daniel 1658 on 04/30/2025Tustin GMC always is professional and very quick with their Service to all our vehicles !!!!!Daniel, thank you for sharing a positive review of Tustin Buick GMC!
Great Dealership!
by Precious on 03/12/2025Tustin GMC is a great dealership. They are very friendly, provided great follow-up, and gave me the best deal I could find on the vehicle I was interested in. .Thank you for sharing your experience! We're delighted to hear that our team at Tustin Buick GMC provided friendly service and a great deal on your vehicle. Enjoy the ride, and we hope to see you again in the future!
Twenty twenty five fifteen hundred denali
by Gerardo on 02/19/2025updated 02/25/2025They were great men. They worked with me all the way to the end. I definitely recommend tustin g m cWe are honored to receive your support, Gerardo. Thank you! - Tustin Buick GMC Team
New truck purchased
by David 0. on 02/24/2025Our salesman Deon was awesome and extremely knowledgeable, everyone was helpful and answered all my questions, everything was straight forward, no games, I will definitely recommend.David, we're delighted to hear that Deon and the team at Tustin Buick GMC provided you with a straightforward experience. Thank you for recommending us!
Individualized service
by Michael C on 01/27/2025Shawn Bhatt was great to me and my family. He was great about following up and answering all my questions. He is not a typical "pushy" salesman, which we appreciated. He is the reason I purchased my vehicle in Tustin as opposed to… another dealership that had a similar deal.Michael, we're delighted to hear that Shawn provided such a positive experience for you and your family at Tustin Buick GMC. Thank you for choosing us over the competition! Enjoy your new vehicle!
GMC
by Emanuel on 12/02/2024updated 12/09/2024Mi experiencia fue muy positiva porque tuve la maxima atención buen servicio y trato por eso yo si los recomiendo y el vendedor Jerry muy amable con nosotros, Gracias por todo.Emanuel, gracias por compartir su experiencia positiva con Jerry y el equipo de Tustin Buick GMC. Nos alegra saber que ha recibido un excelente servicio y atención. Apreciamos mucho sus recomendaciones!
Tustin GMC Buick
by johnny CEW on 10/16/2024"The sales team at Tustin GMC Buick was fantastic, they made the car buying process very easy."Johnny, it was our pleasure to assist you. Thank you from all of us here at Tustin Buick GMC!
My new 2025 sierra Denali 2500
by Alex Rodrigu on 10/16/2024it was a pleasure to deal with Jerry is such a good guy and seller. I know him from another dealer. He is very respectful and helpful in all my questions I really highly recommend this dealer, especially to deal with JerryAlex, we're delighted to hear that Jerry provided you with such a positive experience at Tustin Buick GMC. Thank you for recommending us and highlighting his excellent service!
Review
by PRIS ELIAS on 10/01/2024Fonzie, hands down, is one of your BEST at Tustin GMC! He is the model everyone should follow, polite, patient, does not pressure customers and makes us feel welcomed! Our car buying experience started off pretty rough, and flat out… negative, but Fonzie changed that right away! Ryan and Erik were great- very helpful- met our needs and most importantly they heard us out. All together my experience was great! Tustin GMC highly recommended, ask for Fonzie!Thank you for the glowing review! We're delighted to hear that Fonzie, Ryan, and Erik turned your experience around at Tustin Buick GMC. Your recommendation means a lot to us—enjoy your new vehicle!
Wrong information
by Rabeehahmadi on 09/24/2024I have financed the truck,but they give us some wrong information about some features of the carCustomer service is our priority so I would appreciate the chance to speak with you about your experience. In case I can't locate your contact information, would you please reach out to me directly? Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880
Great truck buying experience
by DHud1111 on 09/17/2024updated 09/24/2024Always an unexpected experience when having to purchase a new car. Had done weeks of research on buying a new truck. Happened to look on dealer websites for Labor Day sales and seen that Tustin GMC had the best deals for new Canyon… trucks. Salesman Joanie was the best- very patient and knowledgeable about the truck. Took his time to explain everything. Our finance experience was also great with Jorge. Worked out the best possible deal with the dealer specials that were being offered. Would definitely return to purchase another truck.We're delighted to hear that Joanie and Jorge made your truck-buying experience at Tustin Buick GMC a positive one! Thanks for choosing us, and we look forward to assisting you with future purchases. Enjoy your new Canyon truck!
Great Dealer
by Art Ariz on 08/14/2024updated 08/20/2024This Dealer has a great group of people who support each other, leading to you getting the best support.We're delighted to hear that you had a great experience with our team at Tustin Buick GMC! Thanks for the positive feedback and support.
Buick Purchase
by Laurenp on 08/07/2024Quick and easyThank you for sharing a positive review of Tustin Buick GMC, Lauren!
Maintenance
by Nonexistent on 05/28/2024I received average service. My truck is still not in optimum condition. All that I asked for did not materialized. No one from service called me back in due time to hear my concerns. Not even the manager. I won’t be buying my next vehicle… here.We apologize for the lack of comprehensive and communicative service you received. Your feedback is important to us, and we aim to address all concerns promptly. Please reach out so we can discuss your experience further and work towards a resolution. Thank you.
Beware !
by Novo on 05/18/2024Beware, not walk Run away from this dealership, they sold me 2 year old Hyundai plug in car with only 22500 miles with major Engine failure, bought car from sales associate Abraham Jorge on 03/24/24 with all clean list of checks for major… defects, drove only 5 weeks mostly in ECO mode noticed coolant level was low, took to Hyundai service and got bad news, milky looking oil, failed head gasket or possible more engine damage . If i drove on Hybrid mode engine probably seized on me immediately , can you imagine if that happened on highway, thanks god i mostly drove around my town , city streets in April in electrical mode. Car will be in service for the next few months. Paid very good money for it , above market price. called and emailed Sales manager Tommy Barnes, Michael Martinez and Abraham Jorge to discuss misrepresentation of car condition. No call back. Still no title 2 month later , i paid with personal check for car. and read all the comments below about switch and bait They are the perfect example of a switch-and-bait business tactic that has given the used car industry a bad reputation. The things they are are useless and have no value. They charged me 2000$ more then Online price for useless GPS and Paint protection instead of investing that money to repair faulty engine on the car they sold me Horrible experience and feeling.I'm truly sorry to read about your experience. This is not the level of service we aim for and it's concerning to see that you've been left feeling this way. We take matters like these very seriously, so I'd appreciate the opportunity to speak with you directly regarding your concerns and find a resolution together. Please reach out at your earliest convenience. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880
Bad customer service
by Rudyh123 on 04/25/2024Bad timeframe it shouldn’t take two hours just to do an oil change on a vehicleRudy, I am sincerely sorry to hear about your experience and the extended wait time for your oil change. We will be sure to discuss this with our team to improve our efficiency for the future. If there is any additional information that you would like to provide, we would be happy to discuss it with you. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880
Couldn't buy for a price listed on Edmunds
by TJ on 02/13/2024Don't waist your time. They sell you obligatory "cleaning" and "tracking" service for $3500 so price on Edmunds + $3500 then + $990 "government fee" then + dealers fee and than sales TAX. They make it look like its all normal, well is not.… Don't even ask about financing bc thats even crazier 16.5% with good credit score and 20% down. I drove 100 miles took extra driver with me and spend few hours there and basically lost a day. On the end was trying to buy cash but still couldn't buy for listed here price. They know they will find idiot who can't do math properly. Don't be that idiot just don't go there safe yourself 10k extra on 30k purchase. I think i will update those guys Linkedin as well.TJ, I'm sorry to read about your experience. It's important that our customers feel they're receiving a fair deal and transparent pricing information from us. We'd like the opportunity to address your concerns directly and clarify any misunderstandings around fees or financing rates you may have experienced during your visit. Please reach out at your earliest convenience so we can work towards resolving this matter together - Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880.
We are delighted to hear it was worth the trip here at Tustin Buick GMC. We will pass your thanks on to Majid! Safe travels in your new car!
by Tustin Buick GMC on 09/05/2025