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Tustin Buick GMC


1 Auto Center Dr, Tustin, CA 92782 (map)
Today 8:30 AM - 9:00 PM
Sales Rating
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Yes (13) No (2)
Service Rating
Recommend:
Yes (2) No (2)
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Dealership Sales Review

1 out of 5 starssales Rating
Beware !
Written by Novo on 05/18/2024

Beware, not walk Run away from this dealership, they sold me 2 year old Hyundai plug in car with only 22500 miles with major Engine failure, bought car from sales associate Abraham Jorge on 03/24/24 with all clean list of checks for major defects, drove only 5 weeks mostly in ECO mode noticed coolant level was low, took to Hyundai service and got bad news, milky looking oil, failed head gasket or possible more engine damage . If i drove on Hybrid mode engine probably seized on me immediately , can you imagine if that happened on highway, thanks god i mostly drove around my town , city streets in April in electrical mode. Car will be in service for the next few months. Paid very good money for it , above market price. called and emailed Sales manager Tommy Barnes, Michael Martinez and Abraham Jorge to discuss misrepresentation of car condition. No call back. Still no title 2 month later , i paid with personal check for car. and read all the comments below about switch and bait They are the perfect example of a switch-and-bait business tactic that has given the used car industry a bad reputation. The things they are are useless and have no value. They charged me 2000$ more then Online price for useless GPS and Paint protection instead of investing that money to repair faulty engine on the car they sold me Horrible experience and feeling.

  • Recommend this dealer? No
  • Purchased a vehicle from this dealer? Yes

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Tustin Buick GMC on 05/22/2024
Dealer Response
I'm truly sorry to read about your experience. This is not the level of service we aim for and it's concerning to see that you've been left feeling this way. We take matters like these very seriously, so I'd appreciate the opportunity to speak with you directly regarding your concerns and find a resolution together. Please reach out at your earliest convenience. Thank you, Ronnie Blomquist - General Sales Manager - 855-975-3880
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