Martin Chevrolet
Customer Reviews of Martin Chevrolet
Review type:
Great Customer Service with Internet Manager Aaron Lear
Good service
by Lazza22 on 03/20/2025We’ve been coming here for years. Service has improved in efficiency. The staff is always very nice. Dealerships are expensive for service. We do it so there is a good record of maintenance for resell.Thank you for your kind words and this wonderful review! We hope you have a great day!
Great Customer Service with Internet Manager Aaron Lear
by Dr. Mike on 03/05/2025Wonderful Experience Internet Sales Manager Aaron Lear was Excellent. Super helpful and excellent customer service. I plan to buy ALL my cars through him exclusively and refer all my friends and colleagues.Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon!
Very unprofessional service dept
by RTraverse on 02/10/2025Our Traverse was in the service dept over 2-1/2 months. Brought in have a power window repaired and driver information digital display replaced. Our Traverse was obviously left open so for overnight moisture to fill the inside of the car… so when we got it back dash and interior were covered in dirt, mold, silt, and sand. Both front doors came back with vertical dents where the dors had been swung open and left resting up against columns or posts. The display still didn't work, window was repaired but the door lock no longer worked. Service work here is hit or miss. Sometimes successful, often not successful. You take your chances since it's a costly gamble. We had to pay half the cost of the bodywork to repair the doors because the service manager said there was no proof his service dept dented our doors.We regret to hear that your experience with us was not a more positive one. We would like the opportunity to address your concerns. Please reach out to us directly at (310) 378-0211 when you have a chance. Thank you, and we look forward to hearing from you.
Excellent customer service and great vehicle options
by Christy on 10/10/2024Great experience at Martin Chevrolet. Recently had the pleasure of working with Angel (sales) and Jeff (finance) and couldn’t be happier. We went into check out a new Blazer and while they both were super helpful, they never made us feel… pressured at all. We ended up leaving the first day just because I wanted to think about it and go over other options, but ended up coming back a week later to purchase because aside from liking the car, the customer service from Angel and Jeff as well as the manager (I believe his name was Alex) was wonderful. I will definitely do business with them in the future and highly recommend anyone looking for a new vehicle to stop by and ask for Angel.Our staff is committed to providing each of our clients with the best automotive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Professional service
by Ellynmv on 06/30/2024Jose , service advisor is very professional as always. .Thank you for choosing Martin Chevrolet as your first choice for all your automotive needs! Please don't hesitate to reach out if there's anything additional we can do for you.
Malibu
by tsbrown_ngc on 03/27/2024EfficientWe really appreciate your feedback! We hope to see you soon!
Make yourself at home..
by S.H.Rivas on 03/22/2024Enjoy working with Andy and Chris, they'll work with you till they see that your happy..!! And Now I have a financial guy (Raul) who will take you by the hand and make sure to explain everything for youWe're happy to hear you had such a positive experience with our team! We sincerely value your business and look forward to your next visit!
Chevy Bolt EUV purchase
by New Bolt EUV on 03/08/2024Easy - no hassle - quck - great help with trade in.We want all our clients to have a comfortable and stress-free experience with us! Thank you for choosing Martin Chevrolet and we hope to see you again.
Sales Consultant -- Miguel Samayoa
by Joseph L. on 02/19/2024Miguel provided a numerical breakdown that took the guesswork out of the lease.Martin Chevrolet in Torrance CA
by Eric C. on 07/26/2023Sales staff was knowledgeable, patient and friendly. Gave me tutorial on all the interior electronics of my new truck. Very helpful as it was replacing a 23yr old truck.Eric, we are glad we could help! If you have any further questions, please give us a call. We're always happy to help!
Poor Experience
by valkeriesilk on 01/23/2023I took my Chevy Spark EV in for maintenance on the propulsion battery which was only charging to 50 miles, down from 90. It is still under warranty. I was charged 250 dollars and given the car back with 48 miles on it. The rear seat was… disassembled (still is) and I was missing a screwdriver from my front seat (which I recognize may have been taken inadvertently, but nevertheless frustrating). If they can't remember to reassemble my back seat, what else might they have missed.Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (310) 378-0211 to discuss your concerns, as your satisfaction is of utmost importance to us.
Annual van oil&Oil filter change,plus 25 point inspection and tire rotation
by Hockey53 on 04/10/2019updated 04/18/2019Martin Chevrolet,did an excellent job on repairing the van and bringing the mantenance of the vehicle up to date..Thank you Richard for your hospitality and help on getting the van done on time.Service
by momytom@aol on 03/27/2019I asked for quick routine and got it fast when I had to meet a commitment in two hours.The people in Torrance are 5 star!
by melenkim on 02/04/2019Everyone went above and beyond! The dealership itself could use a person on Saturday to run people home so that those of us who can't come during the week, do not have to wait for a loaner car, nice as that is.Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. Kind regards, Lewis Cook | General Manager | lcook@martinchevrolet.com | 661.816.6966
Oil change
by Giselle on 11/22/2018The workers were greatThank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs as we are always here to help. Best, Lewis Cook | General Manager | lcook@martinchevrolet.com | 661.816.6966
muffler replacement
by duke5551 on 09/19/2016replaced mufflers with a better set to improve gas mileage and power! I was given a ride home and an offer of a ride back to the dealer!Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please dont hesitate to contact me or visit us if you need anything else. Best, Lewis Cook | General Manager | lcook@martinchevrolet.com | 661.816.6966
Awesome group of people
by JWitty101 on 07/13/2016I checked out many different dealerships in the area. The people/process at Martin Chevrolet was very nice. They had the car I was looking for-- even though I didn't settle on a car we will be returning when we are ready to buy!I GOT A LEMON!!!!
by preciousmonet on 03/18/2010I purchased a 2008 HHR in December 20, 2007. The car only had 17 miles on it. 4 months after having the car, the transmission went out. December 22, 2008, the power steering locked up on me. I drove the car to Palms Spring in July 2008. I… got to Palms Spring around 3:00pm around 7:00pm I went to start the car and it wouldn't start until the next morning. I had 2 electrical problems to were you would push on the gas and the car would not go. I had the car towed to the dealership and they fixed the problem at least I thought they did. I drove the car to the next signal light and the car died on me. After that they kept the car for about 2 weeks until the problem was fixed. In a 2 year period, the car was towed 5 TIMES to the dealership!!! The Office Manager contacted someone from General Motors and told them of my problems, they basically told me there was nothing they could do for me and if I had any problems after that contact them. So I had to wait until someone got hurt for them to do anything. Not even the office Manager at Martin Chevrolet tried to resolve the issue! BUT they are good about asking you to fill out their survey and they make sure to point out that they want you to put a good rating for question #16. Well to me everyone at Martin Chevrolet has FAILED and General Motors has FAILED. I had to get a lawyer in order to get my money back!!!! The service satisfaction is NOT satisfactory in my eye sight!!!Martin Chevrolet
by billingsley on 05/04/2009My wife and I have bought 3 Chevy's from Martin Chevrolet in Torrance, CA. I have taken the cars back to Martin because of the service department. I have always dealt with a service writer named Tom. I have never felt that I have been… "taken" at this dealership. I would highly recommend Martin for any GM product service. (They do service all the GM vehicles.) On a scale of 1-10, I would give them a 10 for service. I could get the Chevy's serviced somewhere else, but I have a good feeling at this service department. I feel that if I took the cars anywhere else, and something went wrong, I would not have a lot of recourse. At the dealership, if something weren't done right, all I would have to do is call GM and I'm sure I'd get the problem solved. The prices may be a little higher, but like the old saying: "You get what you pay for."Same old inferior stuff
by hotrod4me on 11/14/2007Big lies from sales persons (2), 117 point Certified Inspection yet I find 6 obvious problems, one a hanging left side exhaust returned for fix along with other items, week later falls lose again, took vette to muffler shop guy re-seated a… bolt, fine ever since, they did nothing to the Corvette but let an [violative content deleted] ruin the paint with swirls and scratches which IS ALL they did to put car onto lot. First oil change, oil drops everywhere but better yet scratches thru clear coat over 12 inches from yet another unmanaged oil change guy dragging the air hose over the car to put mis-matched air pressure in tires. Stupid is as stupid does !!!! This dealership lacks procedures, training and corrective actions.When I asked sales if the cold air set up was a stock item they did not know, which if you don`t even know that much, why are you selling Corvettes? Agree with most other Vette owners, Vettes should be sold and serviced thru Cadillac dealerships. My confidence to have my Vette serviced without sustaing damage is minimal, at best.
- Complimentary Coffee
- Television
- Vending Machines
- After Hours Drop-Off
- Customer Lounge Area
Your satisfaction is important to us, so we want to sincerely thank you for choosing Martin Chevrolet and we hope to see you again soon!
by Kerry Valdez on 03/06/2025