Customer Reviews of Paradise Chevrolet
Review type:
Great service and friendly staff
by Lany_78 on 10/03/2015updated 11/09/2015Scott always do a great job, very professional and friendly!i love the new look of the place and of course the donuts and coffee!you can't find that in any dealership!great service
by Marc_Allen on 09/12/2015updated 11/04/2015It was a great experience not only did I get the car done I still had enough time to get all the other things I needed to have done before my trip out of state. It pays to have a good service department and staff.Great service staff
by nickdanimatt on 09/18/2015updated 11/02/2015The service staff was very friendly and prompt with reporting their finding about my vehicle. I was very pleased with the service I received.The most outstanding dealership around!
by Ellice_kuebler on 09/09/2015updated 10/29/2015Ryan Dunn in service is awesome to work with! Great customer service and gets the job done on time. The new lounge makes waiting extremely enjoyable. It is so inviting and has an incredible area for the kids to hang out! Paradise is the… only place I will ever buy a car from!iPhone pairing.
by jhunstock on 08/28/2015updated 10/26/2015I went in for oil change and tire rotation and stated to the service tech that my iPhone did not pair up automatically. He researched the problem and gave me the solution, which was an iPhone setting, that has solved the problem. He could… of just said that the software for the Equinox was fine but he went beyond to find the solution I needed.Excellent Customer Service
by Threed05 on 10/25/2015We came in looking for a 2500HD. Johnathon, Christian, and Donny with the sales staff were very helpful, informative and professional. We never felt pushed or pressured into anything we weren't comfortable with. We had a budget we wanted to… stick with and they were very helpful in finding a truck to meet our needs. This is our third vehicle we have bought from Paradise and we always tell our friends to go there when they are looking for a Chevy. All around it was a great experience!Congratulations on your purchase! We are very happy to hear that Johnathon, Christian, and Donny were so helpful, informative and professional during your visit to our dealership! Thank you again and we look forward to working with you again in the future! Best, Todd Tracy General Manager, 855-902-2299
'14 SS warranty
by redhotSS on 08/30/2015updated 10/23/2015Kathy is the best as always and there is a warm and friendly feeling from everyone there. A no hassle place to do businessThank you so much for the wonderful review of your experience at Paradise Chevrolet Cadillac. Kathy is one of the best at her career and your review is spot on. Thanks again for your business. Take care! Best, Joe Macoskey (joe@paradiseautos.com)
100%
by JoelynGonzalez on 08/21/2015updated 10/22/2015Jeff was my service writer. He was great very helpfull and honest . Jeff went above and beyond to help me. Im new to Paradise Cadillac and have come from Orange County South Coast Cadillac. I have been leasing/buying Cadillac's since 2003… Im on my 4th CTS. When your service writers take great care of you it makes driving the best car in the world even better. Im very pleased with Paradise Cadillac and look forward to doing business. Best regards, Joelynn GParking is a problem
by jhawker69 on 08/05/2015updated 10/21/2015You need to have more parking for your customers. We brought my wife's SRX in for service and I could not find any parking for our other car. Every space was taken up by Enterprise Rental cars or your shuttle. For a dealership this size… that is simply not acceptable.Paradise Chevrolet's service personnel are #1 always!!
by tahitiandreams on 10/15/2015Doug Ritchey has always gone above & beyond....I like him a lot. Same with Michele Bixler at the body shop...she's so attentive and very good in every way.Thank you for taking the time to share your thoughts with us. It does not surprise us that Doug and Michele went above and beyond for you; it is just an example of why they are such great assets to our team. We will make sure they hear of your kind words. Please let us know how we may be able to help next! Best, Joe Macoskey (joe@paradiseautos.com)
Squeak
by Maria_79 on 10/15/2015I went in to have wheels aligned because I had bought new tires and I asked them to check for a general squeak. They worked diligently and corrected the problem Everyone is very friendly and Dealership is clean and welcoming and the fact… that they shuttle to the Mall is a big plus.Thank you for taking the time to write this wonderful review of our service department. I am extremely pleased that our team was able to fix the problem in an efficient and professional manner. We look forward to your continued business! Best, Joe Macoskey (joe@paradiseautos.com)
Service discounts
by boaterbob4ever on 09/24/2015Geoff Rasmussen did an excellent job as usual. Repairs were done very well on my 2003 GMC Sierra. The problem I have is with the senior discount. The discount is 5% off up to $500. You should be able to get the discount on the total repair… cost. When the bill is $2500 that is when you NEED the discount. The discount up to $500 is a joke. I have received a 10% discount on the total bill at another GM dealership. Even though I have received great service (at Paradise) the discounts mean a lot to me. I am retired and I have to watch how I spend my money. Next time I will probably looking at going back to the other dealer for major service work.Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your comments will be reviewed with our team and please dont hesitate to call us if youd like to discuss them in greater detail. Best, Joe Macoskey (joe@paradiseautos.com)
ats
by letymartinez on 09/23/2015Great experience staff was helpful and courteous. Everything was explained in detail and we left with a strong sense of confidence in our purchase.Thank you for taking the time to write about your experience with us. At Paradise Chevrolet Cadillac, we are determined to deliver detail-oriented and personalized customer service. Im happy to hear that you left our dealership feeling confident about your purchase. Dont hesitate to call or stop in if you should have any additional questions or concerns. Be sure to visit us on Facebook and Twitter to gain access to our exclusive specials. Best, Todd Tracy General Manager, 855-902-2299
Oil Change
by WendyRP on 09/17/2015so far both of my service experiences have been great-chris stilgebouer and Jeffrey hunt were great as were everyone else I came in contact with...my only concern is the fact that on my last visit is that a general comment was left that… they "found a green bungee cord on left rear control arm, suspending emergency brake line". I don't know if that is a good or bad thing but it was not something that I put there. I would have asked at the time, but I just noticed the comment while filing my paperwork.Thank you for sharing your experience with us. We appreciate your feedback as it helps us grow as a dealership. We will be sharing your comments with our team and we encourage you to contact us if you would like to further discuss your visit. Best, Joe Macoskey (joe@paradiseautos.com)
Great Customer Service
by CarmeliaJo on 09/11/2015Great customer service provided from Jeff and Steve. Excellent job on fixing window motor issue and done in a timely manner. Explained everything in detail.Thank you for leaving us this great review! We are glad Jeff and Steve could get your car all fixed up and back on the road in no time. If there is anything else we can do for you please feel free to pay us another visit. Take care! Best, Joe Macoskey (joe@paradiseautos.com)
Service
by JoyceCo on 09/02/2015Doug is awesome. He takes the time to realy check out my car and listens to what my concerns are.Thanks so much for taking the time to write this review! Doug is great with people and focuses on what the customers needs are. He will be pleased to hear about your positive experience. If you have any questions, please come back in to visit! Best, Joe Macoskey (joe@paradiseautos.com)
Paradise Chevy the best!!
by Tammer03 on 08/29/2015Scott Torres is my advisor. He is always so nice, helpful, and willing to assist me with my car needs. He worked me in to the scheduled appointments to get my car fixed when the books were already full. I couldn't ask for a better service… department and staff. Thank you!Great service
by John_Gonnella on 08/28/2015Doug was friendly and professional. They took care of the problem I brought it in for and we're familiar with the car and the recalls outstanding which they also took care of while it was in. The work appears to have been done clean and… professional.Great Service
by gdubc on 08/26/2015John Hernandez is exceptional. He is very professional, knowledgeable, thorough, and a great communicator. We entrust John and the Paradise service staff with all of our GM vehicles.Thank you for this great review! John is truly an exceptional employee and we appreciate him for providing great service to you! Thank you again and be sure to like us on Facebook and follow us on Twitter to get all the good deals! Best, Joe Macoskey (joe@paradiseautos.com)
Oil change, no wash
by Andrekka on 08/15/2015I got an oil change without scheduling an appointment. Getting situated was a bit slow, but afterwards I received a ride home from the shuttle, which was very nice. I was disappointed that my car was not washed and I was informed afterwards… that Paradise no longer offers this service.Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have a wonderful experience and apologize if some aspects of your prior visit with us have not been up to your expectations. Please dont hesitate to call us if youd like to discuss them in greater detail. Sincerely, Joe Macoskey (joe@paradiseautos.com)
Unscheduled Service Visit
by tcutter on 08/12/2015The service department worked us in even though we didn't have an appointment. The work was completed in the same day. They communicated throughout the day.Thank you for sharing this great feedback with us. We feel our service department is what makes Paradise Chevrolet Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers. We look forward to seeing you for your next service appointment! Best, Joe Macoskey (joe@paradiseautos.com)
Chevrolet Silverado 1500
Chevrolet Traverse
Chevrolet Trax
Chevrolet Corvette
Your dedicated Chevrolet Dealer in Temecula, California. Paradise Chevrolet Cadillac was built with the unwavering mission to guarantee customer satisfaction before, during and after the sale of our top-of-the-line cars, trucks, and SUVs. Our dealership does not only serve the great Temecula Valley but also serves as one of the premier Chevy/Cadillac dealers in the state of California. Our commitment to customer service is second to none and we invite you to witness this firsthand at our showroom located at 27360 Ynez Rd. You can also feel free to call us directly at (951) 699-2699 or send us an email using the Contact Us page. We look forward to connecting with you and making a lasting impact on how you purchase and service your vehicle.
- Complimentary Loaner Cars
- Cable Television
- Express Service
- Customer Lounge Area
- After Hours Drop-Off
Thank you so much for your review! We really appreciate your business and are so happy that Ryan could provide great service to you and your vehicle. We look forward to serving you again! Best, Joe Macoskey (joe@paradiseautos.com)
by paradisechevy on 11/01/2015