Customer Reviews of Temecula Valley Lexus
Review type:
Didn't have to but did anyways!!!
by Jamie krueger on 07/22/2025
Temecula Valley Lexus Service turned what could’ve been a vacation-ruining nightmare into a master-class in customer care.
While road-tripping from Phoenix, the serpentine belt on my LX570 shredded, wrapped itself around the fan clutch,… and mangled the front of the engine bay. Google Maps showed another Lexus dealer closer, yet Temecula Valley Lexus’ spotless looking facility (Google maps pics) and stellar ratings convinced me to gamble on the longer tow—and I’m grateful I did.
Even though I rolled up in a rented Chevy work truck, the service team welcomed me like I’d just driven onto their service drive floor with my lexus. Service Consultant Adam Caughron listened patiently to my whole “out-of-state, vacation-clock-is-ticking” tale and, despite a no appointments available schedule for days, promised to make my LX a priority.
By the next morning he’d already called with a clear diagnosis and confirmed parts on order. The next couple evenings, Adam and the technician (an unsung hero I wish I’d caught by name) stayed past 10:30 p.m., both wrenching side-by-side to get me back on the road. The following day I picked up a perfectly repaired LX, checked out of my rental vehicle, and headed home on schedule. Adam even gave me his personal number and asked me to text when I arrived safely—service that goes far beyond the job description.
Temecula Valley Lexus knows I’m unlikely to become a regular customer from hundreds of miles away in another state, yet they treated me as if I were family. Clean facility, transparent communication, and genuine empathy: this team embodies what a dealership service department should be.
Thank you, Adam, and everyone at Temecula Valley Lexus for rescuing our vacation and exceeding every expectation. If you’re anywhere within driving distance—choose them.
2 reviews
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Didn't have to but did anyways!!!
by Jamie krueger on 07/22/2025Temecula Valley Lexus Service turned what could’ve been a vacation-ruining nightmare into a master-class in customer care. While road-tripping from Phoenix, the serpentine belt on my LX570 shredded, wrapped itself around the fan clutch,… and mangled the front of the engine bay. Google Maps showed another Lexus dealer closer, yet Temecula Valley Lexus’ spotless looking facility (Google maps pics) and stellar ratings convinced me to gamble on the longer tow—and I’m grateful I did. Even though I rolled up in a rented Chevy work truck, the service team welcomed me like I’d just driven onto their service drive floor with my lexus. Service Consultant Adam Caughron listened patiently to my whole “out-of-state, vacation-clock-is-ticking” tale and, despite a no appointments available schedule for days, promised to make my LX a priority. By the next morning he’d already called with a clear diagnosis and confirmed parts on order. The next couple evenings, Adam and the technician (an unsung hero I wish I’d caught by name) stayed past 10:30 p.m., both wrenching side-by-side to get me back on the road. The following day I picked up a perfectly repaired LX, checked out of my rental vehicle, and headed home on schedule. Adam even gave me his personal number and asked me to text when I arrived safely—service that goes far beyond the job description. Temecula Valley Lexus knows I’m unlikely to become a regular customer from hundreds of miles away in another state, yet they treated me as if I were family. Clean facility, transparent communication, and genuine empathy: this team embodies what a dealership service department should be. Thank you, Adam, and everyone at Temecula Valley Lexus for rescuing our vacation and exceeding every expectation. If you’re anywhere within driving distance—choose them.Great Experience amid shortages
by Mike on 04/20/2022I visited every dealership on Ynez road looking for a used truck, and this dealership was the most transparent and easy to work with. For example, every other dealership on Ynez selling trucks had a propensity to add “optional features” or… “market adjustments” that added $3k-$20k on top of list price. Matthew Chong at Lexus was really professional and transparent throughout the process, and I did not encounter any hidden fees. I would definitely recommend to friends and family.
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About our dealership
We are extremely excited to be representing the Temecula Valley as well Murrieta, Menifee, Wildomar, Lake Elsinore, Perris, Corona, Fallbrook, San Marcos, Escondido, Riverside, Ontario and surrounding communities. Once you come onto our lot, you will see firsthand that there was nothing we didn’t think about when it comes to giving our guests the most amazing experience.
We have an incredible selection of NEW and PRE-OWNED VEHICLES. No matter which vehicle you decide on, our professional FINANCE team will help you get the best lease or financing plan along with offering a variety of optional products.
During your ownership, we offer you the most advanced SERVICE DEPARTMENT with all the latest equipment with the most updated technology making sure we fix your car right, the first time. We also have a PARTS DEPARTMENT that will carry all your automotive needs along with great Lexus accessories. It’s always best to SCHEDULE AN APPOINTMENT but you are welcome to simply drive-in.
Amenities
- Complimentary Coffee
- Cable Television
- Television
- Vending Machines
- After Hours Drop-Off
Languages Spoken (2)
- English
- Spanish