Temecula Valley Lexus

Temecula Valley Lexus Service turned what could’ve been a vacation-ruining nightmare into a master-class in customer care. While road-tripping from Phoenix, the serpentine belt on my LX570 shredded, wrapped itself around the fan clutch, and mangled the front of the engine bay. Google Maps showed another Lexus dealer closer, yet Temecula Valley Lexus’ spotless looking facility (Google maps pics) and stellar ratings convinced me to gamble on the longer tow—and I’m grateful I did. Even though I rolled up in a rented Chevy work truck, the service team welcomed me like I’d just driven onto their service drive floor with my lexus. Service Consultant Adam Caughron listened patiently to my whole “out-of-state, vacation-clock-is-ticking” tale and, despite a no appointments available schedule for days, promised to make my LX a priority. By the next morning he’d already called with a clear diagnosis and confirmed parts on order. The next couple evenings, Adam and the technician (an unsung hero I wish I’d caught by name) stayed past 10:30 p.m., both wrenching side-by-side to get me back on the road. The following day I picked up a perfectly repaired LX, checked out of my rental vehicle, and headed home on schedule. Adam even gave me his personal number and asked me to text when I arrived safely—service that goes far beyond the job description. Temecula Valley Lexus knows I’m unlikely to become a regular customer from hundreds of miles away in another state, yet they treated me as if I were family. Clean facility, transparent communication, and genuine empathy: this team embodies what a dealership service department should be. Thank you, Adam, and everyone at Temecula Valley Lexus for rescuing our vacation and exceeding every expectation. If you’re anywhere within driving distance—choose them.