First Honda Simi Valley
Customer Reviews of First Honda Simi Valley
Review type:
Great experience!
Service Team Feels Like Family
by Christopher Alexander on 05/04/2025Don, John and Ryan have been a great team for years now, and they are always fair and helping customers on a budget keep our cost as low as they can on any needed repairs.Thank you for your kind words, Christopher! We're thrilled to hear that Don, John, and Ryan have provided you with excellent service at 1st Honda of Simi Valley. Our team understands the importance of budget-friendly solutions, and we appreciate your recognition of their efforts. We look forward to assisting you again in the future! Sincerely, Don Carlisle (Service Manager) Dcarlisle@firstautogroup.com Ph 805-842-3343
They don’t like selling cars. They’d rather insult, lie and deceive!!!
by Jem on 04/12/2025I've been leasing Hondas for over 15 years. The last 3 leases I've tried to keep my money and purchasing local. Shop local right? Impossible with First Honda Simi. They just don't like selling cars apparently. It's insane the difference… in monthly payments for the same vehicle, like I said they don't like selling cars and are so tight - they're impossible to work with. JOHAN is rude and thinks I'm stupid. Treated my husband differently years ago but I'm a woman so I'm sure that's why. My car is worth $31,000 on the low end up to $36,000 and I own 27,000. 2022 with 12,000 miles in excellent condition on top of it. Johan is trying to tell me I have no equity in my car and also giving me price on a car thousand more than what's listed right on the website. Insulting !!! Treating me like I'm stupid and don't know what I'm doing leasing a car- or the value of what I have! He started with no equity $3000 down $575 a month and now he emailed me $3500 down for $595 a month. What a freaking joke! It just keeps getting worse I WILL NEVER SHOP SIMI. Treating people with deceptive practices, lying, scamming and treating women like they're stupid and don't know how to lease a car. Insulting !! Years ago with Marlon and Bobby were there it was different, it was wonderful to work with them and I got a few leases there. Never again.. 3rd lease trying this time and I won't be back. Different note I LOVE the service department! Everyone is great in there! Sales team just sucks unfortunatelyWe acknowledge your review and are currently looking into the events you’ve detailed.
I ended up getting $4000 in equity, and got into a new car with the same down but my payment is $195 less than what Honda Simi offered. I knew what I could get and Simi just loves to try and screw people. They have this reputation through the city, and when you tell other dealerships the issues they always say “we hear that all the time.” Sad!
Excellent Service
by S Howerton on 02/18/2025The service managers, Matt and John, were so kind and helpful for every step of the maintenance and repairs. They guided my decisions for the best value and quality of work. I appreciated their service beyond words at this time. The repair… work was excellent. I love driving my Hondas.Thank you so much for your wonderful review! We’re thrilled to hear that Matt and John provided you with such kind and helpful service during your maintenance and repairs at 1st Honda of Simi Valley. It's great to know that you appreciate their guidance and that the repair work met your expectations. We hope you continue to enjoy driving your Hondas, and we look forward to seeing you again soon! Sincerely, Melanie & Dean Honda Sales Management 805-306-1094
Excellent customer service
by Christine N on 01/25/2025Consistently excellent customer service at Simi Honda. They embody real human kindness which is a rarity these days.Thank you so much for your wonderful review, Christine! We truly appreciate your kind words about the consistently excellent customer service at 1st Honda of Simi Valley. It's our goal to provide a welcoming and kind experience, and we’re thrilled to hear that you felt this during your visit. We look forward to seeing you again soon! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Great experience!
by Naz on 09/03/2024Johann and Bob were kind and caring. Very professional and honest. Something that’s hard to find at dealerships nowadays. I shopped around and numerous dealerships looking for the right deal and right car for months and this experience was… by far the best. I didn’t feel pressured like they were just trying to make a sale. I would definitely return for another Honda!Thank you for your wonderful review! We’re thrilled to hear that Johann and Bob provided you with a kind and caring experience at 1st Honda of Simi Valley. It’s great to know you felt no pressure during your visit and found the perfect car. We look forward to helping you again for your next Honda! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Worth Checking Out!
by Ian K on 04/21/2024First Honda impressions: professional, friendly, low key atmosphere. Clean, modern facilities. Small town hospitality in Simi, a quick 15 minute drive from the West Valley. Sales rep Zabi, nicknamed "Z" was great to work with.… Negotiation was brief and cordial. As with any dealer, do your homework first so you're prepared to make the best deal. Recommend putting First Honda on your list of dealers to visit.Ian, we are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Great service
by Marisa on 03/27/2024Lenny was very kind and welcoming, everyone who had a hand in helping us made us feel like our business was appreciated and did everything they could to get us a great deal.Marisa, thank you for sharing your feedback about your experience. We're glad to hear that you found a great deal on the car you wanted. If there is anything else that our team can assist you with, please let us know! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Will definitely return next time we need a car
by Nancy on 02/05/2024The people were great!Thank you so much, Nancy, for taking the time to share your feedback with us! We will share your comments with our team and we look forward to working with you again down the road. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
First Honda Was AWESOME!
by Rose on 01/16/2024From the moment walked up, I was greeted with friendly faces and helpful minds. Lenny, Dean, Johann, and Ozzy were all so helpful with my questions and concerns. On one of my visits, Bob and I even had a great conversation about community… connections. I really felt like I was seen and heard and that my needs were validated. I never felt pressured and only felt supported. I am so grateful to all of you for your help! I will definitely recommend First Honda for anyone looking for a car.Rose, thank you for sharing your experience with us! Our team works incredibly hard to exemplify the commitment to customer care and we're so thankful that your time with us was well spent. Please feel free to reach out to us with any questions or future auto needs, as we are always here to help. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
2023 Honda Passport Purchase
by Peter on 12/30/20234th Honda purchase, 3rd at this dealership. Straight forward and honest process.Thank you so much for your feedback as well as your loyalty. We appreciate building long-term customer relationships and we truly value your business. We hope to be of service to you again in the future! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Honda Accord service visit - excellent
by Jane on 12/01/2023Good location for me as I can walk back and forth to get my car after it has been serviced. The Service Advisor, John F was very courteous and helpful and he made sure that my concerns were addressed.Thanks for highlighting our staff who helped make this such a great experience! We will be sure to pass along your compliments. We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
1st Honda Simi Valley
by Frank on 10/27/2023Professional & honest service manager & advisorsFrank, we really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms of service excellence. It’s quite an accomplishment to hear that our team here at 1st Honda of Simi Valley provided you with the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
2024 Honda HRV
by Marvin on 09/29/2023It was a quick and seamless transaction. Johan provided excellent customer service and was a pleasure to work with.Thank you so much for this lovely review, Marvin! We feel so grateful that you chose to come to our dealership. It's wonderful to hear Johan and our team was helpful during your visit and that you love your new Honda CRV. If you have any questions, please don't hesitate to reach out to us again. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Excellent Service!
by Thomas on 09/21/2023The service was excellent! Everyone was friendly and efficient. It was a very positive experience!Hello Thomas, and thank you for your kind words! We are glad to hear he provided an excellent experience for you. We thank you again and we look forward to servicing you again in the future! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Honda veh. service
by Ronald on 09/04/2023The Honda service writers are great and do every thing they can to resolve any issues I have with my Honda Accord & Ridgeline.I have been a customer since 2006 and never had an issue with the service dept.Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued loyalty. Please feel free to call or stop by if there is anything else we can do to help you. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Employee Review
by Heidi on 08/31/2023Johann David was amazing. He is very friendly, very patient and very easy to work with. I truly enjoyed working with him.Thank you so much for taking the time to write such great feedback, Heidi. Our primary focus is to provide each and every customer with exceptional service, and I am extremely happy to hear that Johann was able to satisfy that. Don't hesitate to reach out if you have any further questions or needs. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
An enjoyable buying experience
by MNECK on 08/22/2023The people at 1st Honda are friendly and are not pushy. They also helped me find the right vehicle for my budget.Our entire team works hard to work with your budget and get you the best deal. We're always here with the same great service whenever you need service or another vehicle! We can't wait to see you again, have a great day. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Service Honda Simi
by John on 08/16/2023Quick and efficientThank you for this amazing review, John! We really appreciate your business. Sincerely, Charles & Dean Honda Sales Management 805-306-1094
As good as buying a car can be
by Greg on 07/23/2023Even when we were asking questions and trying to negotiate, no one seemed annoyed or bothered. It felt productive.Thank you for your great review, Greg! We're glad that we could provide you with a positive experience. If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
1st Honda Simi Valley
by Frank on 07/04/2023Excellent customer service starting with with customer servive manager. !st Honda provides honest direction for repairs and does not try to sell you service that you don't need.Frank, we appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Awesome service
by Moises_Lamarque on 06/24/2023Quick clear attentionI appreciate you taking the time to leave us this perfect star rating, Moises! Our team will look forward to working with you again in the future. Take care! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
Thank you for your wonderful review! We’re thrilled to hear that Johann and Bob provided you with a kind and caring experience at 1st Honda of Simi Valley. It’s great to know you felt no pressure during your visit and found the perfect car. We look forward to helping you again for your next Honda! Sincerely, Charles & Dean Honda Sales Management 805-306-1094
by 1st Honda of Simi Valley on 09/05/2024