Customer Reviews of AutoNation Acura Stevens Creek
Review type:
Acura Service
by Sanchez on 04/24/2025an excellent and professional experience. R0lf Wick was knowledgeable, courteous, and took care of our Acura in a timely manner.Great service
by Wind_Valley on 01/14/2025Love the service and the free shuttle.Hi, we are pleased to hear you had such a positive experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Review
by TIEN NGO on 06/19/2024Roft was my service advisor. I had a recall with the car and booked an appointment with AutoNation Stevens Creek. After I booked the appointment, Roft called to explain everything that I needed to know about the recall and rescheduled me to… a different date when the part would be available. He kept me updated during the whole time when I had the car there. When I picked up the car, the car had been washed and cleaned on the inside. I am very happy with the service provided by Roft and I would recommend anyone for this dealership for your next services.Hi, we are very happy to have provided you with such a positive experience! We appreciate your recommendation of AutoNation Acura Stevens Creek and we hope to be of service again in the future.
Could have set better expectations on pricing
by Kishore R on 04/03/2024Professional service; courteous staff. Knew their work. However, bringing in my car, we knew it was a battery issue; either the battery had to be charged, fixed or replaced. Yet, a diagnostic was done; unsure of the purpose; increased costs… to 2x. I feel the diagnostic was not needed since we sort of knew of the issueHi Kishore, thank you very much for sharing these comments. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 758-5502.
Service
by Jennifer on 03/15/2024My Service Agent, Rolf was very informative and helpful with the services required for my vehicle.Hi Jennifer, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.
overall good
by stanley on 02/19/2024fast and smooth,Hi, it is great to hear everything was done quickly and to your satisfaction! We are always more than happy to assist you if anything else comes up. Take care!
Amazing service and staff
by Atul Singh on 12/10/2023The service was top class and experience from the start till finish was amazing. Nicole kept me well informed and was accurate on the finish time. In fact 15 minutes early.Hi Atul, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Stevens Creek. Feel free to stop by if you ever need any more help.
Autonation Acura Stevens Creek
by Aspec Tech on 12/08/2023I couldn’t give 5 stars due to renovations in progress and was not made aware. I was hoping to wait for my vehicle while getting A1 service, but there’s no customer lounge. I had to take a lyft to Starbucks. Service Advisors are… friendly, but had to wait 30 minutes past my appointment time for my service advisor to arrive. Everything else was acceptable.Hi, thank you for taking the time to leave us feedback. If you are willing, please call our General Manager at (408) 758-5502 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.
Andrea was great!
by Mgreene on 11/23/2023Andrea was great! This was my third time working with her and she’s been so helpful every time. Very kind and answers all my questions. I feel like Andrea genuinely cares about quality customer service and that’s why I always reach out… directly to her when bringing in my car.Hi, thank you for your kind review; we are happy to pass along your comments to Andrea here at AutoNation Acura Stevens Creek! Don't hesitate to call us if you ever need anything. Be safe on the road!
Excellent Customer Service, attention to details, Fast turn around.
by Meng on 10/11/2023attention to details, fast turnaround. on-time and on schedule, friendly service representative.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Car service
by Bellaroc on 10/04/2023Nicole was very courteous, pleasant to talk to. She explained everything very clearly and answered most of my questions. When the service is finished, I left, with confidence, that my car is in excellent condition.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Great Service and wonderful service advisor
by Achehime on 09/28/2023Great Service and wonderful experience with our Service Advisor Rolf Wick. Rolf was very professional and helpful. He tried his best to give us the best advice and provided us with most cost effective options. Thanks RolfHi, thank you for your positive review. We're happy to have been of service to you. We always strive to provide personable and excellent customer service. Thank you again for the review!
Serviced
by ivivriv on 09/22/2023My second time coming into getting my car worked on. Always a friendly face when greeting. I wouldn't take my car to any other place then here.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
great service
by acuratsx on 09/21/2023Andrea was really help full and was able to provide me on update on my car and was able to finish it faster then what i expected and she was really nice and answered all my questions.Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Replacement of both front brake pads and rotors
by Hung Nguyen on 09/16/2023The rep explained to me the problem of the car and the cost involved for correction after a briefly examination of the auto mechanist. After ordering and getting the parts, the problem was corrected in a timely manner.Hi Hung, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Dead Battery 🪫 Last Minute Drop-In
by KennyHan78 on 09/08/2023Batteries died in the morning, got a quick jump from my neighbor and took it directly to the dealership for service. Even though it was the day after Labor Day and there were other cars w/ appts Rolf Wick took care of me and got my car… serviced and battery replaced the same day. Appreciate the attention to detail and the courtesy shuttle ride to work.Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
B1 maintenance
by M Johnston on 09/01/2023Adam was my service consultant. He has taken care of me in the past and I couldn’t be happier. He is always professional, concerned and personable. He takes care of my care needs and leaves me feeling safe when I drive away.Hi, we're happy you found our staff to be so supportive during your experience here at AutoNation Acura Stevens Creek. If you ever need help, just give us a call. Happy motoring!
Best Service with Rolf
by Solina.G on 08/24/2023Rolf Wick was very professional and helpful. Best service everytime I go to him.Hi Solina, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.
Service
by Greatest on 08/18/2023Good customer service we’re professional and knowledgeable. Providing transportation to home and back .Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
Amazing customer service
by Janders012 on 07/21/2023Not only did Acura complete the work on my car within just a few hours, but customer service with Benny was immediate and attentive with great communication.Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Don't hesitate to call us if you ever need anything. Be safe on the road!
Good service
by J. M . Ar on 07/20/2023Fast and well doneHi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hello, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
by Phoenix Grant on 04/27/2025