Pacific Honda
Customer Reviews of Pacific Honda
Review type:
Buying a car at Pacific Honda
Satisfied
by Dog lover on 05/24/2025I’m glad it was fixed in a timely manner.Hi, your satisfaction is our top priority. We are always more than happy to assist you if anything else comes up. Take care!
Express Service. Lube Oil Filter.
by Roburto on 05/14/2025Been with Pacific Honda since 2007. In and Out within an hour. Moderately busy with 9 cars across 3 bays. 20-30 minutes per car. I was the 3rd in my bay after checkin.Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!
Buying a car at Pacific Honda
by JanetMnd on 04/30/2025updated 05/05/2025It was a great experience from texts exchange with Nina till the day I went there 04/29/2025, my children and me were greeted respectfully.Detaiils were explained well everyone there were friendly.I will recommend Pacific Honda to my… friendsHello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Technician
by Mercedes on 05/03/2025The technician was polite, listened and acknowledged my voncerns answered my questions.Hi, thank you again for taking the time to let us know how we did. We hope you have a great day!
2023 Honda CRV Hybrid
by Jim Jeffrey on 05/01/2025Brought my Honda CRV to Pacific Honda, San Diego, for 2 safety recalls & an oil change. Check in by Bryan was fast & a free car rental was a +. Young lady who checked the rental car out & return, also closed out the paper work to pick up my… car and brought the car up front for my return home.Hello Jim, we appreciate you taking the time to leave us this feedback. We hope you have a great day!
Pacific Honda Purchase 4/23/25
by V Jones on 04/24/2025Purchased a car that I love. Got exactly what I wanted, very close to my preferred price.Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.
Terrible Experience at Pacific Honda
by Melvyn9 on 04/17/2025Appointment at 7:30am for my Honda civic for open recall. Arrived at 7:25am. Waited in line for 1.5 hours until a service advisor got to me. Appointment time means nothing here. Workers just told me “WE ONLY HAVE 2 ADVISORS WORKING NOW”.… Many people abandoned their cars and saw the workers driving them recklessly - leaving the drivers side door open as they drove it into the center. One worker even bumped into my car and didn’t even apologize. Workers were having unrelated conversations and having a laugh while we all waited. Disrespectful and unprofessional behavior. This is not the first time either. Eventually service advisor told me it would take 2 days for a simple recall fix. The next day the guy didn’t even bother to call me to let me know my car was ready. I had to call service center myself to know my car was ready. Terrible customer service here. I will never take my car to pacific honda ever again. I’ll just take the extra drive to mossy Honda where they actually treat you like a valued Honda customer.Hi, we regret to hear that you had this experience with us. When you have an opportunity, please reach out to Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com so we can try to restore your confidence in our business. Thank you again for taking the time to reach out to us, and we hope to hear from you soon.
Recall on my car
by Cindytag on 04/11/2025Everyone was friendly and service was prompt.Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Oil change and tire rotation
by Jen Lewis on 04/15/2025Service was done in a timely manner and it was easy to schedule. My only negative is that my tires were under inflated and I had to add air and recalibrate them when I got homeHello Jen, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
Great Service
by Lasi0702 on 04/10/2025I had a flat tire and needed to be towed to this location, once there John helped me and he went above and beyond with the service he provided me. Very polite, very kind, very sincere and genuine. Only thing was the wait to get the tire… fixed, but otherwise service was excellent!Hello, thank you; we appreciate your feedback! If you'd be willing to provide more feedback, please reach out to Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com so we can assist you further.
Baying a new car at Pacific honda
by William on 04/04/2025Friendly, professional service from all the staff.Hi William, thank you for your kind review; we are happy to pass along your comments to the team here at Pacific Honda! We are always more than happy to assist you if anything else comes up. Take care!
ms
by Fidukie on 04/01/2025Went in for an oil change but after it was done, I was talking to the technician, Ishmael, about an electrical problem l have with my car battery. He remembered a recall item from maybe 9 years ago and I’m trying it. They had the part in… stock, it was installed and I’m hoping it works! He was very helpful.Hello, we are very happy we could provide you with a positive experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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by JackieS on 03/17/2025updated 03/27/2025Bought. 2023 Honda Accord with low miles. I was there 5 hours!! Ridiculous! Why can’t the buyer just talk to the manager? Hated the sales person in between.Hi Jackies, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one. Here at Pacific Honda, we are always looking for ways to improve; we appreciate your input. If you would be willing, we would like to have you contact Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com to discuss ways we can better serve you in the future.
Safety recall service
by Amber_sd on 03/23/2025Had to take my 2024 Honda Accord in for a safety recall service. It was extremely busy that morning and the staff were quick and efficient with getting everyone checked in still. They said due to the crowd my car might not be ready until 6… or more hours later. They gave me options and ended up scheduling me a pick up with Enterprise and put me in a free rental car of my choice, which I highly appreciated. Erick helped me and he was friendly and efficient. I was told they didn’t end up having to change any of my parts but are checking everyone’s to be safe.Hi, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Find a different dealer if you want the best price. I got suckered
by Censored on 03/18/2025Left thinking I got a good deal and turns out I got fleeced. I went home and bragged about the deal I got on a Honda forum and started seeing what others paid online in our area and realized I got screwed... actually "ripped off". Will… avoid doing business with them, and telling everyone to avoid if possible. I'm really unhappy with the shadyness. It left a bad taste in my mouth. Would return the car tomorrow if I could.Hello, thank you for taking the time to leave us feedback about your experience with us. We'd like the opportunity to discuss this with you. Please reach out to Jeff Young at (858) 522-1234 or jyoung@pacifichonda.com at your earliest convenience to discuss how we can turn your experience into a positive one.
Good
by Myodezzey on 03/17/2025It was too long the time I had to wait for an advisor. When he finally arrived he explained me very clearly what m car needed, he helped me in a very good manner and he gave me time to ask and answer questions.Hello, we appreciate you taking the time to leave us this feedback. Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
Service
by Alexandra on 03/07/2025updated 03/17/2025Nice friendly and efficientHi Alexandra, thank you so much for the positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Review
by Cacccccc on 03/07/2025updated 03/17/2025Brian is the best he helped me check in my car. He called me when it was done and he helped me with the Rent-A-Car. Everything went wonderful. I definitely recommend a Honda car over a BMW any day thank you, Brian.Hello, we're happy you found our staff to be so supportive during your experience here at Pacific Honda. Your recommendation means so much to us and we're so happy to have earned it. Thank you for taking the time to let the world know about your positive experience. Have a great day!
Excellent service
by Happy Camper on 03/13/2025I took my ‘08 Element Ecamper in for service and it couldn’t have been easier. Eric got me sorted and also got me a loaner car. Thanks, Pacific Honda!Hi, we're happy to hear you had such a positive experience with our team! Please don't hesitate to reach out if there's anything additional we can do for you.
Good service
by oldsarge48 on 03/07/2025updated 03/13/2025Tyler was very nice and professional. Explained everything clearly.Hi, thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you.
Oil change & perform Radiator coolant exchange
by Jbfair1 on 03/10/2025I thank Jun Iwaski for going out of his way and giving him excellent service. Raymond Alvarado was excellent as well. The only disappointment was with Shawn Devergsten had worked on my car Jan 1,22 and missed out on performing radiator… exchange. I know it was a mistake. When I approached him, He started to tell me why didn't I have this work done in Poway? That I should of had it done there. I told him that I had a oil changed there. I paid a lot of money. I feel he was justifying his Mistake by looking up Carfax instead of the looking up my invoice.carfax had nothing to do with this. He admitted that he had made a mistake when I had him look up the invoice instead of going to carfax. He was justifying using carfax, Poway Honda. And the mistake he made.Hi, thanks for your praise and kind comments about our team. Feel free to reach out to us if you need anything. Have a wonderful day.
Hello, we are very happy we could provide you with a positive experience! If you have any further questions, please give us a call. We're always happy to help!
by Neil Snied on 05/06/2025