Customer Reviews of BMW of Roseville
Review type:
Excellent customer Service & Quick Problem Solving
Laura is the best!
by Mike Farr on 04/17/2023Every time I go to Roseville BMW Laura in service is always so polite, friendly and professional. She makes the experience!Hi Mike, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!
Mrs. Bishop
by Melissa on 04/06/2023Jeff was super knowledgeable and helpful with the service of our vehicle. Always a pleasure to work with.Hi Melissa, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! We always strive to provide personable and excellent customer service. Thank you for the review!
Tires
by Jamedina on 04/06/2023I was able to get 4 new tires for my car. I was given a loaner car until my car was ready. I was given a coupon to get a good price on my new tires.Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us if you ever need anything. Be safe on the road!
BMW service good! Roseville CA
by BMW i3 Pd on 04/03/2023I had an accessories battery go dead (i3) and brought to Roseville BMW, they fixed it with in a few days. Back on the road. Happy with the work.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great Service Dept.
by James T on 03/27/2023Service is always super easy to deal with and helpful.Hi James, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Purchased new X3. Justin Connelly - Saleman
by SkipHyder on 03/24/2023EXCELLENT! Justin was great and very patient. We were indecisive at first and Justin did not pressure us. He let us drive it multiple times until my wife was comfortable with the car (its her car). Great experience comared to some other… dealers we visited.Hi, it is great to read such wonderful comments about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!
I4 M50 Purchase
by Anthony on 03/23/2023Amir Saries are salesmen was awesome. Very friendly dealership. No pressure sales at all. One of the easiest vehicle purchases I’ve ever made.Hello, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Excellent service !!
by Sudeep Mehta on 03/21/2023Chris and James both are excellent service advisors, they took care of the car and fixed the issues upto the standard. They both were very responsive and i am overall very happy I continue to receive great service at this location, James… left so now I am working with NighaHi Sudeep, we are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
The worst post sales experience ever !
by Not Happy on 03/17/2023I flew in from Arizona to purchase a used vehicle from Roseville BMW Auto Nation. Transaction was good, no issues, BUT after the sale was complete the customer service was the worst. Once the deal was final they were done with you.. Over… promised- under delivered !Hi, thank you for bringing this matter to our attention. If you'd like, please contact our General Manager at (916) 790-1990. We'd appreciate the chance to make your experience a positive one.
Top of the line.
by Damany&@& on 03/17/2023Overall my experience was spatular, especially due to Nellson, which made my experience that much better with excellent customer service and above average customer care.Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.
Hank Steefel, owner
by Hank Steefek on 03/15/2023Came in with various issues on the car. My service consultant, Nghia Nguyen, was absolutely fabulous. Knowledgeable, friendly, fantastic follow up. Kept me informed throughout the process. His explainations were clear and… understandable. He is without a doubt the best service adviser I have ever had in my 60+ years of owning cars. He should be training other advisors on proper techniques of the job.Hi Hank, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.
Always Excellent
by Wyzrchk on 03/14/2023Laura Stevens always takes excellent care of my concerns and keeps me informed of any developments. Thank You!!!Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!
Great Experience
by TerryR4 on 03/13/2023I had an easy experience and didn’t have to hassle over numbers when I traded in my BMW for a new one. Azz is the reason I keep coming back.Hello, it is great to read such wonderful comments about your recent experience with us! Don't hesitate to call us if you ever need anything. Be safe on the road!
New i4 M50
by Tammpham on 03/11/2023Awesome experience, took over a year from the time the order was made to the time I received the vehicle. But, I got my updates throughout the journey.Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!
Great service
by MimiinPenryn on 03/07/2023New brakes and software updates were completed by kind and friendly technicians. Excellent communication and attention to detail. Everyone I encountered made me feel like a valuable client.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Best service
by Jennifer on 02/23/2023The service department is prompt and efficient. Thanks Nghia and Nelson for washing my car.Hello Jennifer, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
BMW service at Roseville
by Bmw owner on 02/12/2023I am very satisfied with the service, free car wash, and a loaner car for me to use while my car was being serviced.Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!
Brake check
by Suzanne on 02/09/2023Service did a thorough examination of my brake issue and communication was excellent.Hello Suzanne, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. If you ever need help, just give us a call. Happy motoring!
Great place!
by Destiny on 02/06/2023Great waiting area and customer service!Hi, Thank you again for taking the time to let us know how we did. We hope you have a great day! Please don't hesitate to reach out if there's anything additional we can do for you.
Laura at the Service dept
by Misty24 on 02/02/2023Laura is great! She is personable and will go the extra mile to ensure you are getting the right service needed. This weekend, I discovered a nail in my tire and brought it in. Laura remembered that I work in SF and that my schedule is… pretty intense. Without me even having to ask, Laura was able to provide me with a loaner vehicle as it took a few days for the new tire to come in. At the same time of getting the tire we looked into any additional services needed. She provided quotes and walked me through what is a need to do vs what can be done a bit later. That being said, Laura saved me some time as I had a few additional services done in addition to getting the tire.Hello, we are pleased to hear you had such a positive experience with us, We always strive to provide personable and excellent customer service. Thank you again for the review!
Outstanding service, reasonable pricing
by Auburn Dave on 02/01/2023I recently had my car in for service and my service rep, Jeff, managed my car through the process which was easy and painless. In addition to the regular service, I had new tires installed and I would recommend this dealership as a tire… dealer also...the pricing was competitive with the area and saved me from having my car tied up for an additional day elsewhere for the tires.Auburn, thank you for your positive review. We're happy to have been of service to you. We appreciate your recommendation of BMW of Roseville and we hope to be of service again in the future.
We make it easy - we'll buy your car with a check that you can deposit the same day, our pre-owned vehicles come with a 5-day return policy* and we'll even sanitize your vehicle so you can buy and service safely. Now that’s easy. Schedule an appointment today!
*Money-Back Guarantee is valid for 5 days or 250 miles, whichever comes first. See store for complete guarantee, warranty and service contract details.
- Complimentary Coffee
- Complimentary WiFi
Hi Abdalla, we appreciate your input. Glad to hear that you are consistently impressed with the service we offer here at BMW of Roseville. If there is anything more we can do for you, please don’t hesitate to reach out. Come back and see us any time! Take care!
by Kerry Valdez on 07/24/2024