Alexander Hyundai Of Oxnard
Customer Reviews of Alexander Hyundai Of Oxnard
Review type:
False advertisement
by Serious car buyer on 12/30/2021Website showed great deals and found a car I was willing to purchase so pit in my information for that particular vehicle as their website was designed to do. I got an email welcoming me by Donavan Kemp the sales manager and then another… one from a sales rep Carlos. I then received a phone call and I explained which vehicle I wanted to test drive and purchase for the advertised net price with rebate special that was also advertised that would expire on 3rd of January 2022. I made an appointment and took off from my work to make it and when me and my wife showed up the sales rep had no idea where the car was and was not prepared. He then found it in the garage getting upgraded with a dealership mark up of $5000 and I said I wanted to pay for what was advertised so he went to Mr. Kemp the manager and came back saying that the whole deal now changed. I asked to speak to the manager and when he came out was defensive and rude when I asked why the deal changed and why the car was not ready for me to test drive and why I was even called. He gave us the sad story of COVID and microchip shortage and that dealers had the right to mark the sales up without having to tell us before hand and said it quite rudely in front of my wife who was shocked. Very unprofessional and a waste of time and effort with no apology. Never will do business with them and recommend the same for any serious car buyer.Don't care after survey done
by Tucson_Driver on 12/31/2018They made several mistakes. The sales man sent me the wrong VIN for a quote to my insurance co which I didn't figure out for a month that I was insurance the wrong the wrong vehicle. Then they sent my paperwork to DMV with someone else's… name and address. When I went in to take care of this I was told I wouldn't be taken care of with some freebies for trouble after the salesman harassed me about the score he got on the survey. When I finally got my DMV paperwork the sales date was wrong. I emailed the gm Donavan Kemp who only had an attitude and said we don't give away freebies. Maybe he should talk his saleas manager that. The finance woman was snotty.so disappointed :(
by Cindy850 on 09/14/2015I went in with my husband on a Monday in search of a specific vehicle. They didn't have the model we wanted but they showed us another type and I absolutely loved it... We spend so much time there trying to make a deal and they finally… gave us a price that we could afford. Unfortunately, we couldn't make the deal that same day because we had been negotiating for while and we had to leave town for a couple days, so my husband and I told them we would go back during the weekend and they said it was fine. They even called us on Friday to see if we were going back to take the car. We finally went back on Saturday to make the sale official and when we got there the sales associate asked us if we can wait while he finished helping a customer he was already with. We waited for like an hour until the Sales manager came to us and told us that he had bad news. He told us that he couldn't do the deal for the price that they had previously given us and bumped up the price a bit more. That was very unprofessional. I was extremely pleased with their services until they backed up on their deal :(excellent service!
by sherrera1013 on 03/09/2015updated 03/23/2015Super friendly, very knowledged about the car and its features, we felt comfortable and not pressured..u met our expectationsand we couldnt be happier.new car survey
by mercurym on 03/18/2015Our salesman answered all of our questions and did not rush us into any decision making. He made our car purchase enjoyable and was very forthcoming.Great Dealership
by Ashley88 on 02/16/2015updated 03/02/2015I liked how Ron Andrews followed up on my questions right away and was up front about everything including the warranty and the alarm. He was super nice and honest. I would recommend a friend or family member to him.Hyundai Santa Fe Sport 2.0T Purchase
by Gilbert_R on 02/01/2015updated 02/17/2015I researched the vehicle I wanted, arrived at a fair price and the experience was enjoyable. No misunderstandings and everything went smoothly.,I researched the vehicle I wanted, arrived at a fair price and the experience was enjoyable.… No misunderstandings and everything went smoothly.Oxnard Hyundai is the Best!
by FredonSofi on 02/16/2015The WHOLE Staff was extremely friendly and had great patience with me and my wife. Out of two other Hyundai Dealerships we visited that day yours had the best selection of cars/models allowing us to select the right one for us!Fredon, it is very kind of you to write us such a nice review. We aim to satisfy every customer that comes in the door, and the fact that we did that above your expectations is really great to hear. Please come visit us if you need anything else, be it service or sales. Tony Swain, General Manager, tswain@oxnardhyundai.com
Purchase on Oxnard Hyundai
by cordicanijon on 02/10/2015Very good customer attention and service. Very pleased to make a deal with Ricardo Morales, David Kim and Chris Tucker.Thank you for writing about your visit with us! I am happy to hear that Ricardo, David and Chris was able to provide you with the outstanding customer service we strive to deliver to each of our guests. We would love to work with you again; feel free to call us with any questions or concerns. Tony Swain, General Manager, tswain@oxnardhyundai.com
Just the best dealership....EVER!
by JM_from_SD on 01/27/2015Very friendly and overall was the smoothest car sale I've ever made. Environment is amazing, clean and comforting. Ron is a a great salesman. He wasn't pushy or made me feel worthless 15mins after the sale. Jason the sales manager was… determined and persistent without being rude. Best dealer experience I've ever had and I've bought more cars than most.Your marvelous review means a lot to us, JM. We appreciate your feedback and are happy to hear that Ron and Jason were able to meet your needs. At < Oxnard Hyundai, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Tony Swain, General Manager, tswain@oxnardhyundai.com
My first car buying exerience with Hyundai
by stephaniegaeta on 12/08/2014updated 01/21/2015my exerience at Oxnard Hyundai was pleasant very fast and easy and got me the exact car i wanted for a great deal frank was an excellent sales man to help me answered all my questions he is who i would definitely recommend.Excellent Customer Service
by mrs_gaby on 12/19/2014updated 01/02/2015Jenner was extremely informative, courteous, patient and an absolute pleasure to deal with. From the second we met until the second we left. I will definitely be referring friends and family to him. Thank you so much Jenner!Mrs. Gaby, we are truly grateful for this awesome review! We are thrilled that Jenner was able to take care of you. Our team takes pride in their fast, friendly, and efficient customer service and will be ecstatic to hear that you left Oxnard Hyundai satisfied. Thank you again and we look forward to the opportunity to service you in the future. Tony Swain, General Manager,tswain@oxnardhyundai.com
Bill Moeschler at oxnard Hyundai
by alexis22 on 12/10/2014I went into Oxnard Hyundai looking to test drive a 2011 Toyota Camry, I was greeted by Bill Moeschler. He helped us find the car on the lot and the second I sat in it I was in love. I decided that day to go back and purchase it. Bill was so… kind and helpful to get me the car at the price I could pay. Also his manager Raul was an amazing help to get me the price I could afford. I would HIGHLY recommend Bill at Oxnard Hyundai if you want genuine service, great deals and a great well taken care of car. Out of all of the dealerships I visited this one was the best hands down and you don't feel like another number but rather a guest.Alexis, thank you for your kind words and for taking the time to inform us of your ongoing positive experience. We are sincerely pleased to know that Bill and Raul's efforts have made the difference in your car buying experience, and he is a valuable team member, indeed. Your testimonial gives us the knowledge that we are making a significant impact and moving forward in a positive light. If you ever have additional questions or need a service, we are more than happy to lend a hand. Tony Swain, General Manager,tswain@oxnardhyundai.com
Thank You
by michaelsugg82 on 12/03/2014Greg Jarvis was a pleasure to work with. His knowledge of the product and professionalism during my transaction, exceeded my expectations. Thank you for making my experience so satisfying.Michael, thanks so much for the nice review! Greg is a key component of our team here at Oxnard Hyundai and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all. Take care! Tony Swain, General Manager,tswain@oxnardhyundai.com
Pleasant experience twice
by giants11 on 11/16/2014I have been in this industry for many years and have only seen a hand full of dealers give a great experience multiple times. My family and I made our 1st used car purchase during the labor day sale and had a very pleasant experience in… the dealership. We returned back and made our 2nd purchase!!!! We were treated with the most respect and not like just another customer. When I looked at the car inside and out I loved it and also noticed it did not have floor mats and the trunk mat, I brought that to my salesman attention who said he will take care of the floor mats and trunk mat and still do not have trunk and floor mats for my car. Despite not having the floor mats and trunk mat it was a very pleasant experience.Congratulations on your new car and thank you for putting your trust in Oxnard Hyundai! Our teams from both the sales and service departments had a pleasure assisting you and are grateful for the 5-star review. We are committed to providing excellent customer service in all areas of our dealership and we are delighted to know you drove away a happy customer. If there is anything more that we can do please come back and see us again. Take care! Tony Swain, General Manager,tswain@oxnardhyundai.com
Customer Survey
by J_Palmer on 11/11/2014The sales consultant as well as the finance consultant responded to my questions with friendliness and patience. They also attempted to apply understanding with the decision making processThanks so much for taking the time to share your feedback with us! We work hard to make sure our guests have a wonderful experience. We will share your comments with our team and we look forward to seeing you at our dealership in the future. Tony Swain, General Manager,tswain@oxnardhyundai.com
Angelina's new Hyundai Accent
by Tammy_Maciel on 10/25/2014updated 11/04/2014Greg Jarvis and Frank Gaeta both were awesome. Frank was busy w another customer & introduced us to Greg who made our experiance wonderful. This was my daughters 1st brand new car & she was thrilled w how easy everything was. Greg is very… personaible, lots of knowledge, and super friendly. I will diffenatly be coming back when my lease is up on my Fiat in 2016 for my new car. The Accent Angelina leased is just beautiful and the color unique just like her!!! Thank you also goes out to Frank Burns who recommended Frank Gaeta. Huge Kudos to Oxnard Hyundai!!!I am happy to hear that your time spent with Greg and Frank were a pleasing experience. We pride ourselves on the high level of our service excellence. Congratulations on your new car! If you have any questions or concerns regarding your new vehicle, please come back to visit us. We are eager to see you in the future. Tony Swain, General Manager,tswain@oxnardhyundai.com
great experience at this dealer
by MikeW222 on 10/30/2014Communication of just the right amount Good deal and service The staff were all very friendly. I would definitely come again.Communication of just the right amount Good deal and service The staff were all very friendly. I would definitely… come again.Thanks so much for this great review, Mike. We try to create a friendly and professional experience for all of our customers. The fact that you go out of your way to support our business means a great deal to us. If you need anything else at all, please come back to see us. Tony Swain, General Manager,tswain@oxnardhyundai.com
Best car deal ever!
by anelle6 on 10/30/2014Francisco found us the greatest deal of all for the trade-in car we did, we went home with a 2014 elantra paying a much lower interest than for the 2003 car my boyfriend was paying. We are officially in love with this new car! Thanks… Francisco!We're happy to hear of your great experience and your positive review means a lot to us. We appreciate your feedback and are happy to hear that Francisco able to meet your needs. At Oxnard Hyundai, we always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible for all of our customers. We look forward to assisting you with your future sales and service needs. Tony Swain, General Manager,tswain@oxnardhyundai.com
Excellent Service
by Taventu on 10/25/2014Customer service was excellent! Francisco V. made it happen. If you are buying a car you definitely want to go there. The process is quick and painless. I am very thankful for the wonderful service the staff provided !We love hearing about customers that have a terrific experience at Oxnard Hyundai and we are glad you are one of them! Francisco is a great addition to our sales team and we are glad you had the opportunity to work with him. We know that buying a car is an important decision and we are proud that you chose our dealership. Please feel free to contact us if you have any questions on your new vehicle. Tony Swain, General Manager,tswain@oxnardhyundai.com
who to go to when buying at Hyundai Oxnard...
by Laura1130 on 10/04/2014updated 10/20/2014Paul was very pleasant to work with during my purchase of my new Hyundai. He took the time to answer all my questions and it was the most painless experience I have ever had buying a car. I would buy another car from Paul again!Laura, congratulations on your new purchase! I am happy to hear you are enjoying your purchase. At Oxnard Hyundai, we strive to ensure that no question or concern goes unanswered and it's encouraging to know that Paul was able to show you dedicated and personalized service. We look forward to working with you for your next servicing need. Take care! Tony Swain, General Manager,tswain@oxnardhyundai.com
Thank you for this fantastic review! I am very pleased to hear that our sales associate provided you with a pressure-free and enjoyable car-buying experience. Congrats on your new car! We appreciate your business and look forward to serving you again in the future! In the meantime, be sure to stay connected with us on Facebook and Twitter for dealer news and other fun stuff. Best regards, Tony Swain - General Manager - tswain@oxnardhyundai.com
by oxnardhyundai on 03/18/2015