Sterling BMW
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Customer Reviews of Sterling BMW
Review type:
Great experience from start to finish
by Ken Fulton on 06/27/2023
The salesperson was extremely knowledgeable and went out of her way to find answers to difficult questions. The order was placed promptly, and she communicated with us throughout the transit from Germany to California. The delivery process… was quick and comprehensive, as were the financial aspects of the deal. We could not be happier with the whole experience, and we love the new BMW.
59 reviews
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by MariaandFrank on 10/15/2018All car dealers should get the respect and professionalism I receivedAsk for Jack Murphy. Seriously.
by Kyleinthewild on 05/19/2018I hate car shopping. But Sterling is top-notch and definitely not your typical luxury dealer, and specifically, Jack Murphy. Jack is what all sales staff should aspire to be: attentive, knowledgeable, and focused on making the sales… experience transparent, thorough, and you leave knowing you got a great deal. After an initial misunderstanding, Jack and his manager Bob Wilson went above and beyond to make sure my wife and I were not just satisfied, but thrilled with our new car. I highly recommend requesting Jack when youre browsing. Hes knowledgeable and has a no-pressure, customer centric focus that I wish all sales staff Ive dealt with at other dealerships had. Thank you again, Jack and Bob. Well be seeing you when were ready for our next car (and hopefully when were in for our next service).Best BMW Service
by oc_momma on 05/04/2018I have used Sterling multiple times over the last five years for service on our BMWs and they have always been wonderful. Trustworthy and honest, Ive never felt like they pressured me into unnecessary work. Theyre Efficient, and always… have a nice loaner car for me to use while they are working on mine. Theyve helped me twice now with getting extra help from BMW to make repairs at no cost to me, and I cant tell you how much I appreciate that. I like that they are smaller dealership, because everything feels more personal. We recommend them highly.Certified Pre-Owned 650 GC
by StPerez on 04/25/2018The Sterling BMW staff were incredibly friendly and personable from the first call until the final sale when I drove off. I really appreciate the overall professionalism and most importantly listening to me as the customer for what I was… looking for and making it happen. Thank you so much!!!WORST CUSTOMER SERVICE EVER
by Aitorres on 10/30/2017Was super excited to purchase a BMW i3 and landed at Sterling... IT turned out to be the most disappointing experience. Monday 10/23: came in the dealership and talked to Mark Cullinane and discussed our interest with the BMW i3. We made a… deal and since we came in late at night my husband and I decided to reschedule and finalize the deal the next day. Tuesday 10/24: came in the dealership and Mark Cullinane walked us over to Ruth Sinfuego (Finance Manager) to finalize paperwork. Ruth Sinfuego created a bill of sale which I was instructed to pick up a cashier's check from my credit union to finalize sale. Went to credit union on Saturday 10/28 morning and picked up a cashier's check to finally seal the deal. My husband and I went to Sterling to drop off the cashier's check and Ruth Sinfuego had me sign all the necessary paperwork to complete the sale. Once signed she tells us that we will NOT be able to bring the new car home until the cashier's check clears ---which means I will leave my trade in and the new vehicle at Sterling's until Thursday 11/3. IN WHAT PLANET DOES THIS MAKE SENSE?! We have been in contact with Sterling for a week and not once they mentioned a 3 day "clearing period" for a cashier's check from a bank! We then went to the credit union and tried to wire transfer the $ to Sterling but Ruth Sinfuego never returned our phone calls on Saturday. She claims that she did not receive a call until 7 pm. The bank closes at 3 pm Saturday so there was no way someone called at 7 pm. DO NOT COME HERE. WE DECIDED TO TAKE OUR BUSINESS TO BMW LONG BEACH.. WE FOUND A BETTER DEAL! THE SAME CAR FOR THE SAME PRICE WITH TONS OF UPGRADES! TRULY A BLESSING THAT WE DID NOT DO BUSINESS WITH STERLING.Leased a 2015 X5
by WIGBGIG on 05/29/2015Very professional, transparent, and easy to deal with. Answered all questions promptly and one of the easiest internet deals in my 10+ years of leasing vehicles. Many neighboring dealers seems to not understand the online process of… leasing/purchasing vehicles. Keep it up.Great CPO Experience
by blakeb2 on 04/01/20154 1/2 years ago I purchase a new car from a local Orange County BMW dealership. The car had problems. I ended up having to contact BMW USA to get the problems addressed, as the dealership kept making excuses as to why the problems existed… and wouldn't address them. Fast forward to March 2015. I just purchased a car from Sterling BMW in Newport Beach. The sale experience was good, but after having the car for a few days, I realized it had a couple of cosmetic problems. Now, this was a CPO, so it is a used car. But I wanted a perfect car. I assumed my experience would be similar to my last. But I was totally wrong. When I pointed out the problems to my salesman, Ben Keller, and the pre-owned manager, Mike Reed, they immediately setup appointments to have my concerns addressed. The result is a like-new car at a pre-owned price. I couldn't be happier. Thank you Sterling BMW, and particularly Ben Keller and Mike Reed.Ok
by streetlord on 10/01/2009Purchased 535i from dealer. Everything went as expected. Sales manager was easy to work with. Sales rep. was very pleasant but had very little negotiating power. Wished they had a conceige service where they came out to your house to… program your garage remote control like other luxury brands. Overall experience was ok, never got the feeling that they went out of their way to make you feel special.Professional, Friendly, Competitive
by kravin99 on 07/13/2009I have purchased two new 7 series BMWs from Tina at Sterling BMW. Not only does she have many years of experience in high line automobiles, she has to be one of the most knowledgeable, courteous and easy going people I have met in the car… business. She gets right to the point on price and if she doesn't have what you're looking for in stock, she jumps on the computer and finds it through another dealer and will do a dealer trade to take care of your needs. Their service dept. is second to none and generally have most parts in stock. It has always been a pleasure doing business with them and their facility is state of the art, just like their cars. I highly recommend Tina or anyone else for that matter in their sales or customer service dept.Sterling was all over it
by Willie38 on 07/15/2013updated 05/28/2025I found a reason to drive to Newport Beach although I had at least 4 dealers closer to me, it was Sean and the staff at Sterling. Very quick response back to me, listened to my needs, did not try to sell a car I did not want, but instead… worked with me to get the features I did want and more. His mgr Stephen was also very kind and helpful to make sure we got what we wanted and in a timely fashion, my other local dealers should take a lesson from them.Even A College Grad Can Afford A BMW
by bls8000 on 08/05/2013updated 05/28/2025I recently bought my 2013 X5 here. I am a recent college grad and Thomas and Stephan were able to help me find an affordable X5. They both had the patience to find the perfect car for me. Thomas showed me all the options from leasing to… buying and made sure BMW was right for me. He spent all day with my mother and I, test driving the X5 and X3, letting us see what was the right decision for us. He also is very helpful answering any questions I have and goes above and beyond what I expected to help me. Candace in financing was lovely to work with as well. She made buying my car such a fun and affordable experience. She helped me apply for the college grad program and went out of her way to make sure I got what I deserved for the car. She is friendly to talk to and very knowledgeable in answering all of my questions. All staff are respectable, honest, trustworthy, and keep to their word. I am so happy with my purchase!!! I highly recommend Sterling BMW!!!!Dishonest people
by Darkclad on 09/13/2013updated 05/28/2025Agreed with salesman for X5 price on 28k. Drove through traffic 70 miles to finish the deal. On the lot salesman said that he does not know anything and price is 29.8K and not a penny less. Never to look again at themGreat Experience at Sterling BMW!!!
by starlit1 on 08/07/2013updated 05/28/2025The most professional and honest BMW dealership in Orange County. The GM, Preston M., will take good care of you. Tina S. and Stephan C. are amazing. Make sure you ask for one of them when you visit. I leased a brand new X1. I love my car.… It is so fun to drive. The process was so easy and they gave me a great deal. I highly recommend this dealership!AMAZING people work here!!
by madeline33 on 05/08/2013updated 05/28/2025I love this place! I have never walked into a dealership where I felt like I was at home. Everyone I worked with made me feel comfortable and good to be there, as well as very knowledgeable about their product. Stephan C. assisted me with… all my questions and dropped everything he was doing to walk me through my first experience there! I will only take my BMW here from now on and would recommend this place in a heartbeat to EVERYONE!The BEST Place to buy a CPO BMW!
by zstaruch on 03/07/2011updated 05/28/2025We shopped around the three major BMW dealerships in Orange County for a Certified Pre-Owned BMW 3 series coupe. The other two (who shall remain nameless) were so arrogant and didn't seem interested in working with us for some… reason. Sterling had a great selection and both our salesman (Robert Hippe) and his boss (Steve Army) were excellent to work with. We were treated fairly and would highly recommend Sterling BMW to anyone and everyone!Just leased my 528i. Good inventory and courteous staff
by Thuytien_T on 07/04/2013updated 05/28/2025I just leased my 528 from the the Internet Sale Director Stephan C. He is very professional, sincere and knowledgeable of his product. The finance department is also very cool and they did not try to pressure you into getting the extra… stuffs.Great experience at Sterling BMW!
by heloserver on 04/09/2014updated 05/28/2025I'm very impressed from my personal experience at Sterling BMW in Newport beach. Tina S. is amazing, she has over 20 years experience and willing to go the extra mile for you. I had factory ordered the new 428i and she provided a detailed… invoice price for each individual option. I was very impressed with her honesty and she offered a very fair price over invoice. So if you live in Orange County or Los Angeles county, you owe it to yourself to contact Tina S., she'll offer you a great deal! - richard k. [contact info removed]
About our dealership
Amenities
- Complimentary Drinks
- Complimentary Coffee
- Complimentary WiFi